617-306-9096 | firstname.lastname@example.org | http://benjaminhill.info
198 Ada Avenue, Mountain View, CA 94043
- Strong at both B2B and B2C inception, design, build, launch, and iteration
- I’m an expert at communicating across specialties and groups: my unique background allows me to speak fluent "Engineer", "Architect", "UX Designer", "CEO", and "Marketing" – while still understanding the needs of the different customers.
- I excel in highly charged and challenging environments: the transition from waterfall to scrum, the intersection of hardware and software, the tipping point of getting the next round of VC money or bringing a product to mass market.
- High collaboration of Product Management with Engineering, the opposite of a “Sliding the PRD under the door and run away” environment.
Director of Product, Law Ratchet
June 2012 - Current
Design, built, released and grew an original legal news aggregation iPad and Web application.
- Architected and built back-end combining RSS feeds with machine learning and supplemental API-based metadata
- Directed front-end team’s design, build and release of hybrid iPad app and web interface
- Reached #22 ranking in App Store’s Free iPad News category
Senior Product Manager, Plaxo, a division of Comcast
April 2011 - February 2012
Senior product manager for the premium service components of Plaxo.com's address book offerings that enhanced personal address book information using big data techniques.
- Led the re-launch of Plaxo’s flagship “Personal Assistant” product, increasing suggestion rates, NPS, and ultimately paid trial conversions.
- Led the engineering team in Scrum, agile development process, rapid sprint iterations, and the ongoing transformation to new platform and technologies.
- Re-wrote the competitive landscape matrix, resulting in a new tiered product pricing plan and enhanced roadmap.
- Managed the iteration of cross-platform contact sync utilities, expanded the offerings to new end-points and technologies.
Lecturer, UC Berkeley School of Information
August 2011 – December 2011
Taught the Information Organization Laboratory, a hands-on crash course in online IO/IR technology.
- Students completed projects using HTML5, CSS3, git, jQuery, Google App Engine, 80Legs, PhoneGap, and more.
Product Manager, Pie Digital
June 2009 - January 2011
Product manager and strategy lead for the SaaS component of a distributed home network management product, including custom hardware, cloud-based back-end, and multiple distributed software components.
- Industry assessment and definition of competitive advantage within rapidly changing market segments.
- Worked with executive team to define strategy and metrics, demoed to board, partners and potential investors.
- Worked with all levels of the company to transform to an agile development process.
- Designed and developed a P2P diagnostic and screen sharing layer
Senior Product Manager, eBay
October 2007 - October 2008
Led massively complex $3.5M eBay Catalog Infrastructure projects through strategy, requirements, design, development and successful completion while coordinating interdependent and rapidly changing components.
- Created the first cross-team functional view of catalog system processes, highlighted system bottlenecks and jump-started process optimizations.
- Created ImageNation, a catalog image strategy. Managed the product through rapid prototyping, design and build, delivering on-time and significantly under-budget. Resulted in drastically increased product image coverage.
- Led cross- functional and international teams including UED, Development, Architecture, Content Creation, IP/Legal, Data Managers, QA, and Release Management.
- Defined the crowdsourcing component of the eBay catalog strategy with the goal of creating a self-driven product information contributor ecosystem.
Founder and CTO, inChorus.com/Collective Intelligence Startup
July 2006 - June 2007
Invented, prototyped and product managed the development of a flash-based widget platform that mines the collective community intelligence of web surfers.
- Our technology was described by CNET’s Web 2.0 blog as "The SETI@Home Project, except the grid of intelligence resides in the unused compute cycles between peoples' ears instead of on their PCs."
- Focused on Strategy/Competitive Intelligence, identified opportunities to expand our techniques to new markets.
- Built and launched a media search engine driven by combined web-scraping and user filtering.
Mobile Project Lead, Garage Cinema Research w/ Yahoo-Berkeley Research Labs
- Led a 5 person cross-functional development team to enhance the mobile device/multimedia research project based on social, temporal, and location mobile data. Specified, designed and implemented photo tagging visualizations in support of research on predictive multimedia annotation and tagging.
- One of 2 founding interns of the Yahoo/Berkeley joint venture lab exploring and inventing social and mobile media technology
- Research was the foundation for the first full cross-comparison of mobile development technologies on Wikipedia.
Professional Services Consultant, 170 Systems, Inc.
2002 - 2004
- Successfully managed projects through design, implementation, training, launch, and successive iterations.
- Designed and developed business-process reengineering and workflow/financial imaging solutions for Fortune 2000 companies.
- Integrated imaging and workflow technology with Oracle Applications and PeopleSoft, built custom front-end web-based interfaces.
Senior Consultant, Commerce Applications Group, AnswerThink
1999 - 2002
Business Analyst: Defined requirements, managed client interactions, created detailed functional designs.
Coordinated creative, technical architecture, and UE teams, promoted the use of UML to communicate client requirements and clarify site functionality.
Engineer: Planned and built multiple high profile Internet products, including industry portals, B2B offerings, content management solutions, and interactive destinations, using both Java and Microsoft platforms.
Brought products through requirements, functional definition, design and prototyping, architecture, coding, testing, and launch for clients including Visa, Fannie Mae, Proctor and Gamble.
Awarded both individual and group company awards for three years running for outstanding performance and project delivery
Masters in Information Management and Systems,Berkeley School of Information
2005 - 2006
Management of Technology Certification (in conjunction with the Haas School of Business) in bringing high technology products to the marketplace. Trained in new product development, marketing, document engineering, and strategy during technical revolutions.
Areas of study included information visualization, document engineering, collaborative groupware systems, information architecture, peer-to-peer law, user interface design, and mobile multimedia metadata.
Awarded the Dr. James R. Chen Award for Best Thesis Project (evolved into inChorus startup)
Bachelor of Arts, Dartmouth College
1996 - 1999
Computer Science Major, Engineering Minor
Location and Range
650, 415, 510: San Francisco, Brisbane, San Bruno, Millbrae, Burlingame, San Mateo, Foster City, Belmont, San Carlos, Redwood City, Menlo Park, Palo Alto, Los Altos, Mountain View, Sunnyvale, Santa Clara, Cupertino, San Jose, Campbell
Frequently Asked Questions
Why so many companies?
- AnswerThink: “MVP” that survived the bubble pop as our org went from 400 to 40 people. Great variety of technical and business experiences.
- 170 Systems: My choice to change career direction to PM, went to grad school to get more business education and broaden my skills.
- Graduate School/Yahoo/Commerce.net: Time-bounded
- inChorus: Reached the end of our self-funded runway (and I believe we were ahead of our time!)
- eBay: company-wide RIF (after having 4 managers in 4 quarters). A manager later said “we made a mistake in letting you go.” Unfortunate, because we were making great headway in a crowdsourced catalog.
- Pie Digital: company ran short on cash after C round, had to downsize the entire Product org of the company and only keep a few engineers.
- Plaxo: After turning around the “Personal Assistant” product and a successful re-launch, org decided to stop new development in paid plaxo.com products (my section), instead focusing on maintenance, so no need for a PM at that point.