Assign One or More Delegates to an Account

Assigning a delegate to a departmental account allows the user assigned to open the inbox of the departmental account while logged in as themselves. When the user sends or responds to an email from the departmental account, the sender of the message will show as “Department Name (sent by email of delegate)”.

  1. Log into the departmental account
  2. Click on the Settings link in the top right hand corner
  3. Click on the Accounts tab in the dark yellow section
  4. In the Grant access to your account section, click on the Add another account link
  5. In the Email address field, enter in the email address of the delegate and press Next Step
  6. On the Are you sure? screen press the Send email to grant access button. It may take up to 24 hours for the verification to complete.

If this account needs more than one delegate, repeat the steps above.

To view and send messages on behalf of the departmental account, from the delegate’s account, click the arrow next to the email address in the top right hand corner. Select the departmental account and that inbox will open in a new window or tab.

To see a detailed video about delegation go to