Course Descriptions

Basic Electrical Principles

For all but the most experienced electrician, talking about volts, watts, amps and resistance can be daunting. This class clearly describes how electricity gets from the power plant to the resident’s wall switch, explains electrical terminology and describes the procedure to correctly perform simple electrical repairs while observing standard safety practices

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Bed Bugs 101

Just when you thought you couldn’t add one more issue to your to-do list, along comes bed bugs! This course is designed to give the onsite staff a basic understanding of how to manage a bed bug complaint.

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Beyond the Basics - Disability Issues for Multifamily Professionals

Are you familiar with HUD and the Department of Justice’s new guidelines on accommodations and modification requests? This class provides the knowledge needed to confidently meet legal requirements.

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Coaching for Development

Development coaching is a necessary skill for high-performance leaders, and mandatory for personal and professional growth. Integrate proven coaching techniques to elicit and reinforce results-oriented behaviors in your sales team.

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Connecting With Your Callers

Each call is a potential sales opportunity. Within the first 30 seconds, you’ve established an indelible impression in the mind of your caller. Don’t lose the chance to close the deal.

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Customer Service and the Maintenance Team

While the maintenance team typically has the most contact with residents, they rarely receive customer service training. This class gives advice, examples and easy-to-use techniques certain to increase rapport and customer satisfaction.

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Customer Service and the Office Team

Everyone is talking about customer service, yet surveys show customer dissatisfaction at an all-time high. Where is the disconnect? This class gives practical information and easy-to- use techniques sure to build customer satisfaction.

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Dealing with Difficult Customers

While some customers are not the easiest people to work with, learn how to communicate more effectively with them, regardless of their mood or circumstance. What makes a person difficult?

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Don't Let Mold Get Old

Although mold affects everyone, interaction with customers can create bigger issues than the mold itself. We discuss establishing uniform, written policies and procedures for managing and resolving mold complaints. We also discuss how to effectively communicate with customers to assure they are involved and satisfied with the manner in which such situations are handled.

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Exploring Diversity

Successful companies recognize and value the importance of diversity in the workplace and accept cultural differences. Explore the professional and personal benefits in understanding our increasingly diverse world and how it allows us to better serve our customers and our team.

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Fair Housing and the Maintenance Team

This class gives maintenance and service employees a basic working knowledge of the Fair Housing laws.

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Improving Time Management Skills

Work more efficiently and reduce your stress level by setting aside an hour to participate in this class. We share practical, proven techniques to manage your time, team, customers and life. Now that’s worth an hour.

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Inspiring the Leader in You – Leadership

Transitioning from manager to leader is not automatic, but characteristics inherent in a dynamic leader can be learned. Learn how to harness these fundamentals and get on the path to successful leadership.

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Managing Your Maintenance Team

One of the most important aspects of resident retention is having a superior maintenance team.

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Marketing With Little To No Money

Learn tried and true ideas that can work within anyone’s budget.

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The Multifamily Maintenance Appliance Suite

Appliances are a source of great convenience and in many ways, they simplify our lives. But occasionally even good appliances go bad. When a failure occurs, does your maintenance team have the skills to safely correct the problem? They will now. Each course teaches Maintenance Technicians how to perform the most commonly requested repairs and offers “How-To” demonstration videos, troubleshooting procedures, recommended personal protective equipment, and downloadable step-by-step printable job aids. The Appliance “How-To” Suite delivers step-by-step procedures to ensure repairs are done safely, correctly, and quickly.

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The Electrical Mini Course Suite

These mini courses were designed to provide the Multifamily Maintenance Technician troubleshooting procedures for the most common electrical service requests. They feature how-to demonstration videos, recommended Personal Protective Equipment and printable job aids.  

Course titles include:
   - Multifamily Electrical: My Outlet Doesn’t Work!
   - Multifamily Electrical: My Light Switch Doesn’t Work!
   - Multifamily Electrical: My Light Doesn’t Work!
   - Multifamily Electrical: My Power is Out!

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The Plumbing Mini Course Suite

Plumbing problems can be costly and the systems in your community should undergo routine checks and maintenance. But when a plumbing emergency does hit, does your maintenance team have the skills to safely correct the problem? They will now. These courses are designed specifically with the Multifamily Maintenance Technician in mind. The Plumbing “How-To” Suite delivers step-by-step procedures to ensure repairs are done safely, correctly, and quickly.

Course titles include:

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Multifamily Internet Sales and Marketing : Sales and Strategy

Internet sales and marketing comprises a broad and flexible mix of sales components, networking tools and resources your community can use to communicate its message about itself, its features, its benefits, or its services; conduct research to identify existing or potential residents; establish and maintain resident relationships; and Increase lease numbers. This first in a series of three courses introduces key components of an internet sales process, and provides guidelines to develop an effective multifamily marketing strategy.

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Multifamily Internet Sales and Marketing: Tools

The second course in the suite explores three of seven internet tools your community can implement to communicate your Unique Selling Proposition.

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Overcoming Leasing Pitfalls

Turn leasing opportunities into sales.

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Prevention of Sexual Harassment

Employees get a basic working knowledge of law governing sexual harassment in the workplace, and how to avoid harassing behavior.

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Preventive Hiring

Finding and keeping good employees is critical to a solvent operation.

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Risk Management - Protecting People

Mitigation of risk affects every aspect of a multifamily operation.

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Selling the Benefits

This class teaches the emotion and thought processes that compel prospects to take action and land you the sale.

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Setting the Appointment

You’ve made the connection and engaged the caller. This class will help you lock down the visit.

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The Art of Delegation

What’s the difference between delegation and dumping? Many don’t know and their team pays the price by wasting time, energy and  resources and not accomplishing their goals and objectives.  Delegate effectively and get things done. Everybody will be happier and more productive. We provide the tools you need in this 60-minute class.

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The Art of Building Traffic

Traffic, both phone and in person, is the life blood of our community; this class will focus on the most important elements in the traffic building process.

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The Art of Great Curb Appeal

You never get a second chance to make a good first impression.

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The Art of Resident Retention

Resident retention is an obsession with multifamily professionals. Minimize resident turnover while maximizing customer satisfaction with our proven techniques.

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The Art of the Tour

Setting the appointment is just the beginning. How you conduct your on-site tour determines whether you close your prospect.

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The Basics of Fair Housing

This gives onsite, multi-site and home office employees basic working knowledge of Fair Housing laws.

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Welcome To Multifamily Housing

This class is designed for new employees with no prior experience in the multifamily industry.

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Working Together Through Generations

Teaming with associates from different generations can pose challenges. This class provides tools to bridge the generation gap.

SYLLABUS

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