TROUBLESHOOTING COMPUTER PROBLEMS

Problem

Why

Solution

1

Deleted a file

Deleted by accident

Open Recycle Bin—right-click--restore

2.

Can’t exit a program

Can’t find X or Quit

Alt+F4

3.

Can’t find Word

Shortcut moved

Right-click on desktop—New--“New Word Document”

4.

Keyboard doesn’t work

Unplugged, lost file

Plug cord into back; reboot

5.

Mouse doesn’t work

Unplugged, lost file

Plug cord into back, reboot

6.

Start button is gone

Task bar gone

Push Windows button

7.

No sound

Mute on

Volume down

Unplugged headphones

Lost file

Unmute

turn volume up

plug headphones in

Reboot

8.

Can’t find a file

Saved wrong, moved

Start button—Find

9.

Menu command grayed out

You’re in another command

Push escape 3 times

10.

What’s today’s date?

You forgot!

Hover over the clock

11.

Taskbar gone

Student interference

Push Windows button

Drag border up to expose

12.

Taskbar was moved

Student interference

Drag it to the bottom of screen

13.

Desktop icons messed up

Student interference

Right click on screen—arrange icons

14.

Computer frozen

Mouse frozen

Reboot

15.

Program frozen

Dialog box open

Clear the dialog box

Not selected on taskbar

Click program on taskbar

16.

I erased my document/text

Ooops

Ctrl+Z

17.

Screen says “Ctrl-Alt-Del”

You rebooted

Hold down Ctr-Alt—push Delete

18.

Program closed down

Ooops

Is it open on the taskbar?  If so—click on it

19.

Reopen program—see if it saved a back-up

20.

Tool bar missing on www

Pushing F11 key

Push F11 key