National Occupational Standards (NOS) For SSCs



How our SSCs work

TRAINING NEED ANALYSIS

1.Create Occupational Standards And Competency Levels for Job Roles (NVEQF) 2. LMIS 3. Skill Development Plan

CURRICULUM DEVELOPMENT

SKILL DEVELOPMENT CYCLE

ASSESSMENT AND CERTIFICATION

SSC

ROLLOUT OF TRAINING

NOS drives the process

4.Accreditation of Training Institutes 5. Academies Of Excellence 6.Training Of Trainers

* 8 Roles of SSC as Given in National Policy Of Skill Development 2009

7 & 8*. Guidelines and Participate In Assessments and Certification of Trainers and Trainees

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What is NOS used for ?

4. Learning Frameworks and Career Pathways

1. Occupational and Functional Map

4. Accreditation and Quality Assurance of Curriculum

Support for HR Eg Job descriptions

3. Qualification Packs (QPs) and structures

2. National Occupational Standards (NOS)

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What are National Occupational Standards?

Definition

National Occupational Standards (NOS) specify the standard of

performance an individual must achieve when carrying out a

function in the workplace, together with the knowledge and

understanding they need to meet that standard consistently.

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DEVELOPMENT & FORMAT OF NOS

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KEY STAGES IN THE DEVELOPMENT OF NOS

Research/analysis – Occupational Map

Evaluation

Functional analysis of NOS

Promotion and support for NOS

Development of NOS & QPs

Maintain relevance and currency of NOS

Approval of NOS & QPs by Industry

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Research/Analysis of Sector/Occupation and Needs

➢develop the business case for NOS development – and get industry

engagement

➢identify a representative sample of employers to engage in NOS

development ( minimum 10 each of large, medium and small employers by workforce size)

➢identify other key stakeholders who could be helpful in the

development process, e.g., training providers.

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Research/Analysis of Sector/Occupation and Needs as per following Process

Industry

Universe of employers

Sector

Automobile

(Comp. Manufacturing/ OEMs/Sales & Service)

Sub Sectors

(Painters/ Assemblers/

Step1

Occupations

Electricals/ HR/ Inventory Managers etc.)

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Research/Analysis of Sector/Occupation and Needs

Employees

Distribution across sub Sectors/Organisation types Tenure/Age profile/Qualifications/Career Paths

Geographical Distribution (State wise/citywise)

Anticipated change in employment patterns

Links to other Sectors/Occupations Step 2

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One Job Role

One Job Role

One Occupation – this defines all job roles in one function

– say Store Operations, Merchandisers, Supply Chain staff etc.

Step 3



ALIGN ALL JOB ROLES LEVEL DESCRIPTORS ( These Level Descriptors are Provided by Ministries of HRD & Labour)

Step 4

There are 10 Levels. Each Level has descriptors. SSCs suggest alignment of job roles to levels, and these are validated as laid out later in this Presentation

Example from Retail Sector



ALIGN ALL NVEQF JOB LEVEL ROLES DESCRIPTORS

LEVEL DESCRIPTORS



NVQF LEVEL DESCRIPTORS ALIGN ALL JOB ROLES LEVEL DESCRIPTORS



KEY STAGES IN THE DEVELOPMENT OF NOS

Research/analysis – Occupational Map

Evaluation

Functional analysis of NOS

Promotion and support for NOS

Development of NOS & QP

Maintain relevance and currency of NOS

Approval of NOS & QP

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Functional Analysis

➢ Functional analysis is the main tool used to develop National Occupational Standards (NOS).

➢ It involves analysing areas of work and identifying the outcomes that people should achieve

➢ Functions mean the activities a person is expected to do as part of their job. They must have a clear purpose and outcome that are valuable to an employer

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Key Stages of Functional Analysis

➢ Begin with a Key Purpose of the occupational area eg Shop, Restaurant, Factory,

Construction Site

➢ Identify Functions (tasks) by asking: - ‘What needs to happen to achieve the Key Purpose?’

➢ Identify possible NOS titles by asking: - ‘What needs to happen to achieve each Function?’

➢ For each NOS, identify Performance(skills) and Knowledge criteria by asking

• ‘ What are the activities in each NOS, which are to be performed?’ ( Performance/Skills)

• ‘ What are the underpinning knowledge attributes which are to be understood to perform each of above activities?’ (Knowledge Criteria)

Step 1

Step 2

Step 3

Step 4

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Example Functional Analysis - Restaurant Waiter/waitress

Provide food and drink to customers

in a commercial restaurant

Prepare public areas of the restaurant for service

Establish and meet customer needs

Process financial transactions

A1. Prepare the restaurant area for service

A2. Prepare tables for service

B1. Welcome and seat customers

B2. Take and communicate customer orders

B3. Serve food to customers as ordered

B4. Serve drinks to customers as ordered

C1. Take payment from customers

C2. Reconcile and process takings

Key purpose Functions Possible NOS to be developed

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Example - Chief Merchandiser - Retail

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Example - Service Technician - Auto

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Step 1 Step 2 Step 3 Step 4

Example - IT Service Desk Attendant – with Performance Criteria

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Example - Auto Technician – Performance and Knowledge Criteria for One NOS

NOS

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Example-Chief Merchandiser – Performance Criteria for One NOS

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Example - Chief Merchandiser – Knowledge Criteria for One NOS

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Qualifications Pack (QP)-Defines the set of NOS which are aligned to one Job Role. Same NOS may feature in QPs of multiple job roles, across multiple industries – e.g., NOS on ‘ Customer Service’ maybe applicable to a) Store Associate and Store Manager in Retail ( Different

Job Roles same sector) b) Store Associate Retail, BPO Executive (ITES), Service

Desk Attendant (BFSI)

QUALIFICATIONS PACK

Example of QP

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Process for Nomenclature of NOS and QPs

• NOS – three capital letters followed by slash (/) N four numbers

• Three letters – unique to each SSC – eg, retail – RET., Electronics – ELE, etc

• Four Numbers – can start with 0001 onwards.

• So for retail first NOS can be RET/N 0001

• QP – same capital letters as above followed by slash (/) Q and four numbers

• E.g., RET/Q 0002

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KEY STAGES IN THE DEVELOPMENT OF NOS

Research/analysis – Occupational Map

Evaluation

Functional analysis of NOS

Promotion and support for NOS

Development of NOS & QP

Maintain relevance and currency of NOS

Approval of NOS & QP

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Process of Approval

• Governing Councils of each SSC will create a sub committee for approval of NOS and QPs

• The Sub Committee will lay down the number of large, medium and small employers who will endorse the NOS and QPs ( minimum ten employers per category)

• The NOS and QPs will be endorsed by employers as laid down, approved by the Sub Committee and sent to Qualifications Registration Committee (QRC) at NSDC

• QRC will comprise one member each from all approved SSCs and rep from NSDC. They will ensure

• Appropriateness of level of QP, as per Level Descriptors – low/high/appropriate

• Common NOS with other sectors – if any

• Any other observation on format

• These would be mutually corrected between QRC and SSC, and the NOS and QP promulgated.

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THANK YOU

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