Our goal at Atomik Arts is to bring you closer to your favourite events with an efficient ticketing offering and award winning photography to maximise the enjoyment of your experiences.
The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on the Atomik Arts web sites www.atomikarts.com/tix and any other domains and/or sub-domains operated by Atomik Arts (“Atomik Arts”).
If you have any questions about the information below, please Contact us.
This Purchase Policy is subject to, and incorporates by this reference, the Atomik Arts Standard Terms. Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket.
All ticket prices for events that occur in Australia are stated in Australian Dollars. Atomik Arts accepts several methods of payment to accommodate your needs, powered by our payment providers such as Paypal (and/or others from time to time) and cash (by prior arrangement).
Who You Are Buying From
Atomik Arts acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets ("Event Providers"). When you purchase a ticket for an event that is located in Australia, then PayPal (or an AFSL-registered banking institution) will be handling the online transaction and collecting payment for the Event Provider, and if the tickets paid for by cash, payment is processed directly by Atomik Arts.
Tickets will be sent from Australia, regardless of whether you are making your purchase on atomikarts.com/tix or any links and regardless of what country you live in.
Pricing and Availability
Atomik Arts sell tickets on behalf of promoters, teams, bands and venues, which means Atomik Arts do not set the ticket prices nor determine seating locations (if applicable). Prices may change at any time, without any prior notice. We take no responsibility for any discrepancies between the sale price of any product and any published pricing of products.
Tickets are generally sold through several distribution points, including online, in person and via Outlets. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out rapidly. Occasionally, additional tickets may be available prior to the event. However, Atomik Arts do not control this inventory or its availability. There is no guarantee with regards to ticket availability so customers should always consider this and understand that tickets are available on a first-come, first-served basis.
If you do not receive a confirmation of order & dispatch (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with our Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Atomik Arts will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Tickets purchased on Atomik Arts are typically inclusive of processing fees on a per-ticket basis and are non-refundable per order. In many cases, delivery prices may be included in the quoted price, unless specified otherwise.
Amount of Tickets Per Customer or "Ticket Limits"
When purchasing tickets on Atomik Arts, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This amount is directly related to the quantities we have in stock, followed by the quantities our suppliers release to us. From time to time and as necessary, Atomik Arts may introduce a tickets per customer limit, to discourage unfair ticket buying practices.
Occasionally, events are cancelled or postponed by the promoter, supplier, team, band, organiser or venue due to weather conditions or situations affecting the staff, performers, artists or audience. When this occurs, Atomik Arts are not responsible for providing refunds, however we will promptly announce instructions on how to contact the organiser/promoter/supplier/agent to ensure you receive a prompt refund (if applicable). If an event is cancelled, please Contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions. Please make sure to include/provide your full details and also details of the event/tickets in question, ticket serial number and transaction details (as shown on the order confirmation page) so we can expedite your refund (if applicable). If you purchased the ticket(s) in person, you will also need to contact us for instructions on how to proceed. Functionality may exist on our websites in the customer Account page & in the event that Atomik Arts is instructed by the promoter/organiser to issue refunds for cancelled events, this facility be used to process the refund.
Opening acts or guests may sometimes tour with headlining performers. Atomik Arts are not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or cancelled.
Refunds and Exchanges
Refunds & exchanges cannot be issued, see "Cancelled Events" above for the only exception to this clause.
Before purchasing tickets, carefully review your event, date, seat selection and any other details of the transaction. Policies set forth by our clients, including promoters, suppliers, venues, teams and theatres; generally prohibit Atomik Arts from issuing exchanges or refunds after a ticket has been purchased or if tickets are lost, stolen, damaged or destroyed. Once tickets have been dispatched by Atomik Arts or collected by the Customer, they become the full responsibility of the Customer, who will not hold Atomik Arts liable nor responsible for tickets lost, misplaced, damaged, stolen, whether they are or are not in possession of the Customer. This includes tickets that are beyond our reasonable control and under the responsibility of postal/delivery services (refer ‘Delivery of Tickets and Pick Up).
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or customer details for a ticket order that can delay processing and delivery. In these cases, Atomik Arts customer service will attempt to contact you, using the information provided at the time of purchase. If Atomik Arts is unable to reach you after its initial attempt, Atomik Arts may cancel your order and may make those tickets available to other customers.
Delivery of Tickets and Pick Up
If you have selected delivery through the mail, please allow at least 14 days after your order is made to receive your tickets. Atomik Arts sends tickets to the billing address of the charge card holder. Occasionally, we receive incorrect billing or customer details for a ticket order that can delay processing and delivery. Tickets cannot be delivered via pickup. If delivered in person, You will need to present your order confirmation number and picture identification, such as a Drivers Licence or current Australian Passport.
Standard delivery is via the Australia Post network within Australia and postage fees may be included in the purchase price (subject to change).
Registered Post (insured and tracked) is also via the Australia Post network within Australia and postage fees may be included in the purchase price for ticket order quantities of three (3) or more are being delivered. For example, a purchase of 3 or more tickets includes free Registered Post. (Subject to change).
Registered Post can also be arranged for $4.50 per delivered order (subject to change)
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Atomik Arts will have the right to cancel that ticket/s (or the order for the ticket/s) and refund to you the amount that you paid. This will apply regardless of whether human error or a transactional malfunction of this web site, the PayPal checkout process or any other Atomik Arts systems and processes may have occurred.
Multiple Browser Windows
When ordering tickets online with Atomik Arts, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Limitation of Liability
Balls and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask usher/event staff for directions to a medical station. By purchasing a ticket through Atomik Arts, you agree to the Standard Terms AND the terms of this Purchase Policy on behalf of yourself and any accompanying minor. You assume all risks incidental to the event for which a ticket is issued, whether before, during or after play or performance. Atomik Arts will not be held liable nor responsible as such.
License; Ejection and Cancellation; No Redemption Value
Event Providers/organisers/promoters/staff reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You grant permission to utilise your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) in any medium or context without further authorisation or compensation.
You Are Subject to Search
You and your belongings may be searched on entry. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.
Unlawful Re-Sale of Tickets; Commercial Purposes
Unlawful resale of tickets (or attempt) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorisation is given by the Event Provider, provided that even if such consent is obtained, use of the promoter’s or Atomik Arts' trademarks and other intellectual property is subject to the Promoter’s and Atomik Arts' consent.
Delivery & Storage of Tickets
It is important that patrons purchasing tickets understand that lost, misplaced, stolen or destroyed tickets for these events will NOT be replaced under any circumstances. This includes tickets which do not arrive in the mail. Please ensure that upon receipt of your tickets that they are kept in a safe place. To safeguard your tickets you may choose to have them sent by Registered Post (details defined in the Delivery of Tickets and Pick Up section of this policy) at an additional cost (if applicable). Allow 14 days delivery time for this method. Tickets sent by normal mail cannot be traced and no responsibility will be taken for tickets sent by this method. Alternatively your tickets may be collected in person from Atomik Arts (by prior arrangement only).
By placing an order, you grant full permission to be automatically added to our mailing list databases, as they vary from time to time. Any mailing lists you may be subscribed to complies with the Privacy Act, International Spam legislation and are published with information relevant to your interests, based on placing an order for tickets.
If you wish to unsubscribe from any such mailing lists, you may do so at any time via the provided links in the mail-outs/distributions, or by updating your preferences through our distribution partner, as may vary from time to time. Alternatively you may contact us to request removal from any mailing lists.
For any other enquiries or concerns, please Contact us.