Faculty Moodle FAQs Moodle ISU


What is Moodle ISU?

Moodle ISU is the Learning Management System (LMS) used by ISU. It can be used to facilitate delivery of online courses and house online materials for hybrid courses.

How Do I Request a Moodle ISU Course?

When the course schedule is created you may request a Moodle ISU site for your course at the same time. If the course schedule has been completed, you may contact your course scheduler who will contact the Registrar’s office to have a Moodle ISU site added for your course.

Which Browser Should I Use to Access Moodle ISU?

You should use Mozilla Firefox when working in Moodle ISU. (Please note that some third party add-ons and plug-ins may cause conflicts with Moodle ISU. It is important, especially when doing an important activity - to disable extra add-ons and plug-ins to help you to be successful.)

The ITRC does not recommend using Internet Explorer when accessing Moodle ISU due to the high probability of encountering browser-related issues such as the inability to take a quiz or submit an assignment.

How Do I Access Moodle ISU?

You can log into Moodle ISU either by using the link in Bengal Web or by going to http://elearning.isu.edu.  Your Moodle ISU username and password are the same as for your ISU email. If you do not know your email username or password, please contact the IT Service Desk at 282-HELP (4357) for assistance.

How Do I Change My Password?

To change your password for Moodle ISU and your ISU email please go to the ISU Password Change Form.

Which Internet Connection/Wireless Networks Should I Use?

ITRC recommends that you utilize broadband internet (e.g., DSL, Cable, etc.) when engaging with online materials in Moodle ISU. Some courses include video and large media files that require extra bandwidth to function properly. Assessment activities (i.e., quizzes, assignments, etc.) can be unreliable if taken on a low bandwidth or wireless network environment (on or off campus). Please plan accordingly if you wish to have a successful experience.

Where and How Do I Get Help with Moodle ISU?

The Instructional Technology Resource Center, located in room B17 in the Oboler Library basement, provides support over the phone (282-5880), has a drop-in lab available during business hours, and offers free workshops to educate faculty and staff about Moodle ISU 2 and the incorporation of technology into education.

To view the Workshop Calendar go to the ISU homepage, Click on Faculty & Staff, then under Teaching and Advising Click Instructional Technology Resource Center (ITRC). Click on Workshops to open the dropdown menu and then Click on Workshop Calendar.

Once you are at the calendar, you’ll notice that it displays the various workshops held for the current month. Also, you’ll notice many Moodle ISU workshops that are generally offered Monday through Thursday.

If you are interested in signing up for any of these workshops:

  1. Click on the title of any workshop.

  1. Click on the Sign up now link and register with your information.

Why am I Having Problems with Moodle ISU?

You might be having problems with Moodle ISU if:

Enabling Cookies and JavaScript in Firefox

To open or view the menu bar for Firefox:

  1. Click on the Orange Firefox tab located at the top left hand corner of your page.

  1. Drag your cursor over to  the Options tab.

  1. Click on the Menu bar option.  You should now see the menu bar where the orange tab used to be.

  1. Click on Tools in the browser.
  2. Select Options.

  1. Click the Privacy tab.
  2. In the Firefox will: dropdown Select Use custom settings for history.

  1. Check Accept cookies from sites.

  1. Go to the Content tab.
  2. Check Enable JavaScript.

  1. Click OK to accept any changes.

Using the Pop-Up Blocker in Firefox

There are some functions in Moodle ISU that require that the pop-up blocker be turned off.

To open or view the menu bar for Firefox:

  1. Click on the Orange Firefox tab located at the top left hand corner of your page.
  2. Drag your cursor over to  the Options tab
  3. Click on the Menu bar option.  You should now be able to see the menu bar where the orange tab used to be.
  4. Go to Tools
  5. Select Options (a pop-up screen will appear)
  6. Click on the Content tab, and Click on Exceptions (the first button from the top). A pop-up screen will appear.

  1. In the Address of website field, Type “*.isu.edu” (without the quotations).
  2. Click the Allow button. The website will now be in the Site menu/status area.

  1. Click Close. The pop-up screen will disappear.

  1. Click the OK button to save and close the options window.

What is the Maintenance Schedule for Moodle ISU?

Idaho State University has planned maintenance windows during the week when Moodle ISU and other ISU systems and networks may be unavailable. During the scheduled maintenance windows you may experience anything from slow response, limited access, or no connectivity; or you may experience no interruption whatsoever. Maintenance notices will be posted on your Moodle ISU front page when maintenance is required by the University. It is recommended that instructors plan course activities outside these maintenance windows. The following days and times are set aside for maintenance:

Please note that emergency and time-critical maintenance or repairs may be performed outside of the normal maintenance windows.


This work was done by Instructional Technology Resource Center at Idaho State University and is licensed under the Creative Commons Unported License. To view a copy of this license, visit Attribution Noncommercial 3.0 United States or send a letter to Creative Commons, 444 Castro Street, Suite 900, Mountain View, California, 94041, USA.