Question

I am attempting to install a Kaseya Agent onto targeted machines and the installation fails. Where is the Kaseya agent install log located so that I may navigate to it and view it for further information?

I am attempting to upgrade the Kaseya Agent onto older Kaseya Agent-installed machines and the installation fails. Where is the Kaseya agent install log located so that I may navigate to it and view it for further information?

Answer

Kaseya Windows Agent - Install Log Location Information

Kaseya Mac Agent - Install Log Location Information

Kaseya Linux Agent - Install Log Location Information

The Kaseya Windows Agent install log is located in the following directory:

On Windows 98 & Me

Fresh Install

[OS_Install_Partition]:\WINDOWS\Temp\KASetup.log (or whatever the Windows Temp folder is set as)

Where "[OS_Install_Partition]'' = The drive that the OS installed onto, usually C:\

Agent Upgrade via the Agent > Upgrade Version > Update Agent page

[Agent_Working_Directory]\KASetup.log

Where ''[Agent_Working_Directory]" = The specified working directory path set in the Agent > Configure Agents > Working Directory Page.

Note: Windows 98 & Me are no longer supported from Kaseya v6.1.0.0 VSA software and later.

On Windows NT, 2000, XP, 2003, and 2003 R2

Fresh Install

[OS_Install_Partition]:\Documents and Settings\[User_That_Installed_The_Agent]\Local Settings\Temp\KASetup.log

LAN Watch-based Remote Install (using PSExec.exe in v5.1 & KConnect.exe in K2 v6 and later)

AD-based Installs (using the specific Kaseya-created Agent Installer GPO)

[OS_Install_Partition]:\WINDOWS\Temp\KASetup.log (or whatever the Windows Temp folder variable is set as)

Agent Upgrade via the Agent > Upgrade Version > Update Agent page

[Agent_Working_Directory]\KASetup.log

Where “[OS_Install_Partition]” = The drive that the OS installed onto, usually C:\

Where “[Agent_Working_Directory]” = The specified working directory path set in the Agent > Configure Agents > Working Directory Page.

Where “[User_That_Installed_The_Agent]” = The specified user on the system that initiated the installation.

On Windows Vista, 2008, 7, 2008 R2, 8, and 2012

Fresh Install

[OS_Install_Partition]:\Users\[User_That_Installed_The_Agent]\Local Settings\Temp\KASetup.log

LAN Watch-based Remote Install (using PSExec.exe in v5.1 & KConnect.exe in K2 v6 and later)

AD-based Installs (using the specific Kaseya-created Agent Installer GPO)

[OS_Install_Partition]:\WINDOWS\Temp\KASetup.log (or whatever the Windows Temp folder variable is set as)

Agent Upgrade via the Agent > Upgrade Version > Update Agent page

[Agent_Working_Directory]\KASetup.log

Where “[OS_Install_Partition]” = The drive that the OS installed onto, usually C:\

Where “[Agent_Working_Directory]” = The specified working directory path set in the Agent > Configure Agents > Working Directory Page.

Where “[User_That_Installed_The_Agent]” = The specified user on the machine that initiated the installation.

Default Windows Agent Installation Folder for v6-based Agents

%ProgramFiles%\Kaseya\[Agent-Instance-Guid]

The Kaseya Mac Agent install log is located in the following directory

On Mac OS X 10.3.9 - 10.8-based systems

Fresh Install

LAN Watch-based Remote Install (using SSH)

[OS_Install_Partition]/var/tmp/KASetup.log

Agent Upgrade via the Agent > Upgrade Version > Update Agent page

[Agent_Working_Directory]/KASetup.log

Where “[OS_Install_Partition]” = The drive that the OS installed onto, usually 'Macintosh HD'.

Where “[Agent_Working_Directory]” = The specified working directory set in the Agent > Configure Agents > Working Directory Page.

Default Mac Agent Installation Folder for v6-based Agents

[OSInstallPartition]/Library/Kaseya

The Kaseya User Task application is located in [OSInstallPartition]/Applications

Note - The Agent installer /p custom path switch is not supported in the Mac Agent installer

The Kaseya Linux Agent install log is located in the following directory

On Supported Linux systems (Client & Server distributions)

Fresh Install & LAN Watch-based Remote Install (Using SSH)

[OS_Install_Partition]/tmp/KASetup_[PID].log

Where [PID] = the Process ID of the ./KcsSetup.bin execution.

Agent Upgrade via the Agent > Upgrade Version > Update Agent page

[Agent_Working_Directory]/KASetup.log

Where “[Agent_Working_Directory]” = The specified working directory set in the Agent > Configure Agents > Working Directory Page.

Default Linux Agent Installation Folder for v6-based Agents

[OSInstallPartition]/opt/Kaseya/[Agent-Instance-Guid]

Applies To

Kaseya Agent

Kaseya Windows Agents

Kaseya Mac Agents

Kaseya Linux Agents