Student: Introduction to Moodle ISU Moodle ISU


This guide will explain the appropriate browsers that are most compatible with Moodle ISU.  It will also discuss the basic process for accessing your Moodle ISU course and what to do if you encounter any problems.

This guide will help you to understand:

Mozilla Firefox and Other Browsers

Mozilla Firefox is an open source browser recommended for Moodle ISU. It is recommended that you DO NOT use Internet Explorer when accessing Moodle ISU due to the high probability of encountering browser-related issues such as the inability to take a quiz or submit an assignment.

If you don’t already have Firefox installed, you can download it for free from:

  1. Download Mozilla Firefox  (either Mac or PC versions)
  2. Click on the Firefox – Free Download.
  3. When given the option to run or save, Select Save in order to download the installation file to the desktop.
  4. Once downloaded, Double-Click on the Installation file to install.

Accessing your Moodle ISU Course

You can find a link to Moodle ISU by going to the Idaho State University homepage (, and Clicking on the BengalWeb link


Sign in, then Click on the Moodle icon on the top right of the page.

 moodle icon.jpg                                                         

You may also Type in your web browser.

Other browsers may be used such as Chrome, Sea Monkey, Safari, etc. However, because there are known problems with other browsers, we strongly recommend using Mozilla Firefox.  Please DO NOT use Internet Explorer when accessing Moodle ISU.

Signing In and Out of Moodle ISU  

Your username is the same as the first part of your email address. For example, if your ISU email is, your username is doejane. The password for Moodle ISU is the same as the password for your ISU email. If you have forgotten your password, you can look up the information in My ISU or call the help desk at 282-HELP (4357).  

To logout, Click on the icon next to your name at the upper right corner of the screen. A popup window will appear and you will be able to scroll down to Log out.  

Troubleshooting Moodle ISU Issues

There are some functions in Moodle ISU that require that the pop-up blocker be turned off. Also, if cookies and/or JavaScript is/are disabled, this can cause issues.

  1. To change any of the browser settings:
  1. Click on the Menu tab located at the top left corner of your page.


  1. Drag your cursor over to the Options  
  2. Click on Options

Options Tab2.jpg

Note: A pop-up screen will appear.

  1. Turning the Pop-up Blocker off for Moodle ISU
  1. Click on the Content tab, and Click on Exceptions (the first button from the top). A pop-up screen will appear.

block pop-up.jpg

  1. In the Address of web site field, Type “*” (without the quotations).
  2. Click the Allow button. The website will now be in the Site menu/status area.

allow sites.jpg

  1. Click Close. The pop-up screen will disappear.


  1. Enabling Cookies
  1. To enable cookies, Click on the Privacy tab.  
  2. In the History section, Click on the Firefox will: … dropdown and Choose Use custom setting for history. 
  3. At this point, make sure that the options are checked to match the screenshot below.


PLEASE NOTE:  It is recommended that you DO NOT USE Internet Explorer when accessing Moodle ISU due to the high probability of encountering browser-related issues such as the inability to take a quiz or submit an assignment.

Where and How to Get Help with Moodle ISU

Students can find guides for using Moodle in the following places:

  1. Handouts and Guides for Students - website
  2. Moodle ISU Student Guide - Moodle course

If you have any additional technology questions, contact the IT Service Desk at 282-HELP (4357).  For questions about your course in Moodle please contact your instructor.

This work was done by Instructional Technology Resource Center at Idaho State University and is licensed under the Creative Commons Unported License. To view a copy of this license, visit Attribution Noncommercial 3.0 United States or send a letter to Creative Commons, 444 Castro Street, Suite 900, Mountain View, California, 94041, USA.