Maria Offray

1747 Silver Ave se, Grand Rapids, MI 49507 616-248-3280


Customer Service professional offering versatile office experience, proficient in Microsoft Office programs. Strong planner and problem solver, who readily adapts to change and works diligently to exceed expectations. Able to manage multiple priorities and meet tight deadlines without compromising quality.


Universal Traffic Service, Kentwood MI Account Manager Trainee June 2010-August 2011

▪ Traffic Management

▪ Customer Service

▪ Data Processing

▪ Ran nightly reports; track and update shipments

UPS Supply Chain Solution, Kentwood MI International Exports Specialist April 2007-October 2009

▪ Data processing of International orders

▪ Customer Service

▪ Ran nightly reports; track and update shipments

CVS, Grand Rapids, MI Customer Service June 2006-March 2007

▪ Prepared and processed photos

▪ Restocked Merchandise

▪ Cashier

Pizza Hut, Grand Rapids, MI Customer Service November 1997-March 2000

▪ Cashier; Management Trainee

▪ Inventory Control


Grand Rapids Community College, Grand Rapids, MI January 2010-Current


Key Skills

▪ Managing a high-volume workload within a deadline-driven environment

▪ Word, Power Point, Excel

▪ Internal software programs for order entry, tracking, tracing, and reporting

▪ Data Entry, Records Management, Multiline phone use

▪ Customer Complaint resolution

▪ Strategic-relationship-building, listening attentively, solving problems creatively

▪ Communication, planning and organizing