Roxana Nunez Cruz

        Profile

        This market is unique.  Top performing employees are no  longer simply recruited away from firms, they are now looking for opportunity directly.  That's who I am.  While I am currently employed, my capabilities are being underutilized.  I am seeking a demanding position where I hope, together, we can reach new heights.

        Education

University of Sagrado Corazon
BBA in Marketing, Earned ~ 2006

 Skills

Applications
SOCR, POS, ACCPAC, Magellan, Banner, Microsoft Word, Excel, PowerPoint, GoogleDocs

Languages
English, Spanish

 Work Experience

2010 ~ Present

Macy’s Seminole Town Center, Sanford FL

Sales Associate ~ Big Ticket

• Provide full orientation to customers on different mattresses
• Help newer associates internalize training with on the job duties
• Consistently learning product features as well as the best techniques to present options to customers
• Provide excellent customer service
• Maintain a 77% score based on overall sales goals and other company goals, despite current economic climate.
• Worked as SSA during Christmas season, supervising associates and supporting managers during busy season.

2008 ~ Present

AviddivA, Sanford FL

Owner, Writer

• Instead of just looking for a job, I used my office management skills to work from home and generate an income while looking for the perfect opportunity
• Developing a blog on Procrastination as well as writing a review column about the show The Voice, currently on NBC
• Serving as the social media manager for my personal website

2007 ~ 2008

Language Line Services, California (Telecommuting from Home)

English - Spanish Interpreter

• Served as an over the phone interpreter for customer service, insurance, banks, hospitals, police and court system.

2002~ 2006

Verticolor, Catano PR

Executive Assistant, Manager Sales

• Helped develop a system to follow up on B2B accounts receivables.
• Developed the 2006 Pricing Guide and the training materials on how to measure and price  projects.
• Trained sales associates as well as some accounting personnel on the proper use of the ACCPAC system.

1998 ~ 2002

Ana G  Mendez University System, San Juan PR

Telemarketing Assistant Director

• Developed, created and maintained  telemarketing campaigns through Magellan.
• Trained employees on the use of the system as well as proper phone behavior.

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References

Available upon request