Effective Date: January 1, 2023
Your privacy is important to us. We created this policy to let you know about the information we collect and process about awesome people like you that use our sustainable micro-mobility services, visit our websites, use our mobile apps, buy our products, or otherwise interact with us.
When you read this policy (and we hope that you will), you will learn about the kinds of information we collect about you, how we use that information, when we might disclose your information to others, and your rights and choices regarding this information.
Before we get onto the good stuff, just keep in mind that when you read this policy that by “NAV,” “we,” “us,” or “our,” we mean NAV Robotics Inc.
Also note that NAV may create de-identified, aggregated, or anonymized data from your information so that it is reasonably non-identifiable to you. Where we transform data in this way, it is not within the scope of this policy.
This policy does not apply to independent third parties that may collect or control your information separately from NAV.
If you have any questions about this policy, please let us know by writing to us at info@ridenav.co
What information do we collect?
Contact information:
Before you take a ride on a NAV rental vehicle, participate in our surveys, contests, sweepstakes, and promotions, subscribe to our marketing updates, use our customer service, register for, or attend, an event, you will be asked to provide certain basic personal contact information such as first name, last name, email address, and a mailing or postal address, phone number, and account information such as login and password. This information may also be provided to us by another person who organizes a group ride that includes you.
Demographic data:
We also collect certain demographic data if you provide it to us including age, gender, preferred language, and current location. Note that we may also derive this data from your government-issued ID.
Payment information:
If you rent a NAV vehicle, we will also ask for your payment information, such as a credit card, debit card, or another payment method, and your billing address. Note that NAV does not store your payment information; we use experienced and trusted third-party payment processors to collect and process your payments for us.
How do we use your information?
We use personal information to provide, maintain, and improve our services, such as to:
California Privacy Notice
If you are a California resident, the California Consumer Protection Act (“CCPA”) grants you certain rights to know about our information practices and to control your information. Our Privacy Policy applies to everyone, but we use this notice to make disclosures required by the CCPA.
You have the right to control your information by requesting: Deletion of certain personal information we have about you, Information about the financial incentives that we offer to you in exchange for your information, if any, Request that we do not to sell or share your personal information.
You have the right to access: Access to and/or a copy of certain personal information we hold about you.
Please note that certain information may be exempt from such requests under California law. For example, we need certain information in order to provide the services to you, to defend our legal rights, or to comply with laws. Your request may be submitted by an authorized agent on your behalf, provided the agent can provide proof that they are authorized to submit the request on your behalf. In such circumstances, we may also need to validate the request with you.
When you exercise one of your rights, we will take reasonable steps to verify your identity before responding to a request. In doing so, we may ask you for additional information so that we can match the identification information you provide to us with information we maintain in our files about you. If we are unable to verify you through this method, we have the right to request additional information from you.
You also have the right to not be discriminated against for exercising your rights. Discrimination may include denying you a service, providing a different level or quality of service, or charging different prices (except where the price difference is reasonably related to the value of your personal information).
If you would like further information regarding your legal rights under California law or would like to exercise any of them, or if you are an authorized agent making a request on a California consumer’s behalf, please contact us at info@ridenav.co.