FAQS

When should I arrive?

The concert will be 1 hour long. Doors will open 1 hour prior to the start time on your ticket and we encourage guests to come at least 30 minutes before the start time. The performance will start promptly at the start time and doors will be closed once the performance starts. No late entry is permitted under any circumstances.

Can I bring animals?

No animals are allowed under any circumstances. Please contact us here if you plan to bring a service animal.

Do I need to print my ticket?

You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.

Is there an age requirement?

Must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Is the venue ADA compliant?

The venue is ADA compliant.

Are food and drink available?

Beverages will be available for additional purchase. See menu here. Cash recommended as there is a $10 minimum for all card purchases.

Is there parking available?

Limited spots available. Street parking is also available. There is a private lot available at $5.00/car.

Can I purchase a ticket at the event?

No tickets are available at the event for purchase. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Do I need to wear a mask?

We encourage all attendees to wear masks during the experience and will have them available if needed.

Fever takes your safety very seriously. Please make sure to read the safety measures here.

Are refunds allowed?

No refunds are allowed unless a flexible refund ticket has been purchased (see below). Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.

Are photos and videos allowed to be taken during the performance?

No photography or video of any kind is permitted during the performance except for the last song. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Are the candles flammable?

No, for the safety of our audience, all of the candlelight will be provided through flameless candles.

FLEXIBLE REFUND TICKET FAQs

(Applicable in selected events)

What is the Flexible Refund Ticket?

The flexible refund ticket allows you to ask for a full refund in case you decide not to attend the experience.

When can I return my ticket?

You return your flexible refund ticket with a full refund if you contact us requesting it up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.

What documents do I have to present to receive my refund?

No documentation is needed to claim your refund.

How do I request my refund?

Please contact us here directly to refund your ticket.