Tickets

What are the different ticket types?

Zone A: Premium visibility

Zone B: Great visibility

Zone C: Balcony, good visibility

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Can I book a ticket for my carer/caretaker?

Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

FAQs for Flexible Refund Tickets (applicable for selected events)

What is the Flexible Refund Ticket?

The Flexible Refund Ticket allows you to ask for a full refund in case you decide not to attend the experience.

When can I return my ticket?

You may return your Flexible Refund Ticket and get a full refund if you contact us up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.

What documents do I have to present to receive my refund?

No documentation is needed to claim your refund.

How do I request my refund?

Please contact us here to get your ticket refunded.

Venue information

Where is the experience taking place?

White Eagle Hall 337 Newark Ave, Jersey City, NJ 07302. It is conveniently located within walking distance between Grove Street and Journal Square PATH stations.

How do I get to the venue?

There is parking available near the venue for those who will drive. Rideshare is also encouraged.

What am I not allowed to bring?

White Eagle Hall does not permit the following items:

• Aerosol cans
• A/V equipment
• Backpacks or hard-sided bags of any size
• Cans, bottles, glass, or other beverage containers
• Coolers or ice chests
• Laser pens and pointers
• Professional photography equipment
• Noise-making devices (i.e. whistles, air horns, drums, horns, vuvuzelas)
• Poles to display banners, flags, etc.
• Signs with wires, lights, and/or batteries
• Animals/pets
• Balloons and beach balls
• Bags / purses over 12” x 14” inches in size (with the exception of childcare or medical bags)
• Outside food and beverage
• Illegal drugs
• Chains, studded bracelets, etc.
• Selfie sticks and Go-pros
• Skateboards and/or rollerblades
• Un-approved pamphlets, handouts, advertisements, etc.
• Firearms / weapons (i.e. knives, pepper spray, tear gas, handcuffs, stun guns, etc.)
• Any other items deemed to be inappropriate or unsafe by White Eagle Hall management

Is there food served?

Food is not served at the venue and no outside food or beverages are allowed in the venue.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

Yes, this venue is ADA accessible.

Is there parking available?

Street parking is available

Restrictions

Can I take pictures or videos during the performance?

Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Can I use my phone during the performance?

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians

Can I leave the concert room during the performance?

Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.

When should I arrive?

Please arrive at least 30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the musicians’ performance and the experience of the audience, you will not be allowed to enter the show.

Changes to the event

What happens if the weather conditions do not allow for the event to take place?

If the weather conditions affect your experience in any way (change of location/postponement), please rest assured that we will notify you by email in advance.

Tickets

Can I sit together with friends?

Yes, you can sit with your friends if you come together, and you all have tickets for the same zone. We recommend you to arrive in good time, and we will do our best to accommodate you.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to any other Fever account at no extra cost. It’s as easy as clicking "Transfer Tickets" on your ticket on the Fever app. For additional help, please feel free to contact us, indicating your ticket ID.

Are the candles flammable?

Please note that, for the security of attendees, all candles will be flameless.

What is the policy for Candle 3-Packs purchased online?

All Candle 3-Pack purchased online must be collected at the designated location at the venue at the time of your event. As the Candle 3-Pack is tied to the specific Candlelight event date and location, all Candle add-on items purchased online, picked up onsite are non-refundable and non-returnable.  All sales are final.