Tickets

What are the different ticket types?

The ticket page specifies the different Zones that are available for purchase. All seats have a great view at La Place des Arts. Zone A tickets will have a more premium view and sound, whereas zone C is more towards the back of the space.

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Can I book a ticket for my carer?

If you have any concerns about accessible seating, please contact us at hello@feverup.com

Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their Personal Assistant/Support worker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us with supporting documentation, such as an Access 2 Card or another document depending on your needs.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Venue information

Where is the experience taking place?

La Place des Arts

27 Larch St, Greater Sudbury, ON P3E 1B7, Canada

How do I get to the venue?

The main entrance is at the corner of Elgin and Larch streets.

Is there food served?

Snacks and beverages will be available for purchase at the theater.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

If you have any concerns about accessible seating, please contact us at hello@feverup.com

La Place des Arts is accessible. However only in Zone B Parterre . If you require seating in this row, please reserve any tickets in the theatre, and you will be placed in this row on your arrival. Please leave us a note at hello@feverup.com to let us know in advance what your requirements are.

Is there parking available?

Place des Arts is located directly across from municipal parking lot number 10 on Elgin Street. The entrance to the parking lot is located at the intersection of Elgin and Larch.

There is also ample on-street parking in the blocks surrounding Place des Arts.

Restrictions

Can I take pictures or videos during the performance?

Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Can I use my phone during the performance?

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians

Can I leave the concert room during the performance?

Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.

Changes to the event

What happens if the weather conditions do not allow for the event to take place?

If the weather conditions affect your experience in any way (change of location/postponement), please rest assured that we will notify you by email in advance.

Tickets

Can I sit together with friends?

Yes, you can sit with your friends if you come together, and you all have tickets for the same zone. We recommend you to arrive in good time, and we will do our best to accommodate you.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to any other Fever account at no extra cost. It’s as easy as clicking "Transfer Tickets" on your ticket on the Fever app. For additional help, please feel free to contact us, indicating your ticket ID.

Are the candles flammable?

Please note that, for the security of attendees, all candles will be flameless.