Metta Theatre Privacy & Cookies Policy

Metta Theatre Ltd is a registered charity (no. 1140190) and a registered company (no. 07137926) limited by guarantee, registered in England and Wales.

Registered office: 66 Lancaster Court, London SW6 5TA. VAT no. GB226772200.

We are committed to protecting your privacy and will only use your personal information in accordance with the Data Protection Act 1998 (DPA), Privacy and Electronic Communications Regulations (PECR), General Data Protection Regulation 25 May 2018 (GDPR) and other relevant legislation.

Our Privacy Policy is set out below: please read it with care as it describes the ways in which we use your data and how you can hold us accountable for that.

Your information

You give us your information by making a donation; by joining the Friends membership schemes; by signing up for one of our other events or workshops; by updating your preferences on our website; by taking part in a survey from us; by applying for a job with us; or by communicating with us. We also keep your details when you sign up to receive emails from us.

Personal information we collect may include:

We maintain a record of your transaction history, but we never store your payment card number (although we may keep a note of the last four digits to help us identify transactions). We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you the most relevant information. We may then track any subsequent actions online, such as buying a ticket. See our Cookie policy below for more details.

Non-personal information we collect includes: IP addresses (the location of the computer on the internet); web pages accessed; and files downloaded. This helps us to determine how many people use our website, how regularly they visit, and how popular our webpages are. This information does not tell us anything about who you are, but it does help us monitor and improve our service.

We store personal data under strict safekeeping and confidentiality measures on secure servers. Only authorised Metta staff will have access to your data.

By disclosing your personal information to us online, by phone or in writing, you are giving us your consent to collect, store and process your personal information in the manner described in this Notice. The information we hold will be accurate and up-to-date within our knowledge.

While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur when it is under our control, we use our best efforts to try to prevent this. Unfortunately, the transmission of data across the internet is not completely secure and while we do our best to try to protect the security of your information we cannot ensure or guarantee that loss, misuse or alteration of data will not occur while data is being transferred.

If you have any questions regarding this Privacy Notice or your information, please email: or write to Data Protection, Metta Theatre, 66 Lancaster Court, London, SW6 5TA.

We will use the information you provide to:

And only with your consent, provide you with information that we think may be of interest to you, including information on our upcoming productions and opportunities to get involved and to support us through our email newsletter.

We may combine information you provide to us with anonymised information available from external sources (e.g. Census data) in order to gain a better understanding of our audiences and visitors. We may use profiling and segmentation to ensure communications are relevant and timely, and to provide an improved experience to our customers and supporters. When building a profile we may analyse geographic, demographic and other information relating to you in order to better understand your interests and preferences in order to contact you with the most relevant communications.

We do not request or receive personal information from our venue partners (which you may provide them when booking tickets to our performances in their venues). They do however provide us with anonymised, aggregated statistical data.

Sharing information

We do not share or sell your personal information to other organisations to use for their own purposes.

To undertake our business activities and to complete your requests to us we sometimes have to share your information with third parties such as our database and IT providers and our mailing list provider. We only choose partners we trust and will only pass personal data to them if we are confident that they will:

We may need to disclose your details if required to the police, regulatory bodies or legal advisors.

Fundraising support for Metta’s work.

As a charity, we fundraise from individuals, companies, public bodies and private trusts and foundations. This includes approaching those who want to support our mission to to change the world by making exceptional theatre and opera that represents and celebrates the diversity of our world.

When fundraising, we may undertake research to explore shared interests with potential supporters. We will not use third-party profiling companies but may use profiling and screening techniques ourselves to analyse your personal data and create a profile of your interests and preferences. We may also make use of additional information about you including where you live, your age and similar demographics, and any publicly-available information (for example through LinkedIn, Social Media, Companies House, Charity Commission).

We want to contact you only when it may be relevant. By better understanding the background of our supporters we are able to make only the most appropriate requests for gifts that will help us continue to make pioneering, accessible, world-class theatre and learning programmes created by the most talented artists.

If you have made a donation and a Gift Aid declaration, we are obliged to keep the declaration and the details of the person who made it, for six years. For data supplied as part of a job application to us, we will keep your details for six months, then delete it.

Children and Vulnerable Adults

We are committed to safeguarding children, young people and vulnerable adults and do all we can to ensure that all who work at Metta, including volunteers, whether on stage or joining an education project, are safe and inspired by their experience. An important part of doing this is to protect their privacy.

If you are aged 16 or under, you must obtain your parent / guardian’s permission every time before you provide any personal information; we will always require their signature on any documentation when you sign up to a Metta project. We will always require the carer’s signature on similar documentation relating to vulnerable adults.

As with all the personal information we hold, sensitive information is held securely and restricted to those who need to use it. We will delete information when we no longer need it.

Contacting you

We will send you our email newsletter if you have opted-in to receive it.

We may still contact you in regards to your donation, membership subscription, event booking or in reply to your correspondence even if you have not opted-in to receive our newsletter.

Update your permission preferences or stop Metta communication at any time

You can easily update your personal information and communications preferences, or unsubscribe, at any time in the following ways:

The permissions above relate to optional communications from Metta. We will continue to send you communications about transactions you make with us, for example when you contact us to book an event, or relating to active subscriptions you hold with us such as a membership. Each email we send will give you the option to update your preferences. We will consider that your preferences last for five years unless you notify us otherwise, and we may periodically ask you to reconfirm your subscription preferences.

Memberships and Supporters’ subscriptions

If you hold an active membership this will include sending you information regarding your subscription renewal and your Membership e-news about priority booking and special events.

External links

Our website contains links to other sites whose information practice may be different to ours. You should consult other sites’ privacy notices as we do not accept any responsibility or liability for these policies and we have no control over information that is submitted to or collected by third parties.

We use some third party services such as for our newsletters and JustGiving and btMyDonate to process donations on our behalf. We treat Information you enter on those sites just the same as information you give to us directly, though those providers will process & store your data according to their own privacy policies. Where one of our third party providers is not based within the EU we only use providers we trust, for example those signed up to the Privacy Shield scheme.

Tickets to our productions are sold through the venues where we perform and their agents. We do not receive any personal data you give when purchasing tickets, and that data is processed and stored according to those venues' and agents' own privacy policies.

Furthermore we cannot guarantee the privacy of personal information you transmit over the web or that may be collectable in transit by others.

Website Cookies

Our website is hosted by Squarespace. We use both Squarespace Analytics and Google Analytics to analyse the use of our website. These both gather information about website use by means of cookies. You can view and control cookies in your web browser using the privacy settings in your browser.

Access to and deletion of your personal data held by us

You have the right to ask for a free copy of the personal information that we hold about you (to be supplied within one month of receiving request) to correct any inaccuracies in that information (to be corrected within 72 hours of receiving request) or to ask us to delete such record (to be done within one month of receiving request). Please direct all requests to or write to Data Protection, Metta Theatre, 66 Lancaster Court, London, SW6 5TA.

You have the right to complain to the Information Commissioner’s Office if we have not been able to satisfactorily resolve a problem about our handling of your personal information. For more information about your Data Protection rights, please visit the website of the Information Commissioner’s Office at