Sandra Burns, M.Ed.
Graphic, Web, Instructional Designer, Content Developer, e-Learning Developer, Voiceover, Marketing Communications, Software Trainer
www.sandrajburns.wordpress.com for latest resume, samples, references, etc.
Scottsdale, AZ 85254
Charles Schwab, Training and Learning Development, Phoenix, Az. — Instructional Designer
August 2019– current
American Express, Global Servicing Learning Network, Phoenix, Az. —Sr. Instructional Designer
June 2018– current (What started as a 3 month project was extended until 12/31/19.)
Started as an Instructional Designer, rebranded ILT/WBT materials with new logos, slogans, themes, templates, colors, fonts. Quickly promoted to Sr. Instructional Designer to handle html5 publishing of all training materials to Navigator Stage. Certified Business Unit Learning Manager on Cornerstone LMS. Security cleared.
PayPal, Professional Services, Knowledge Management, Scottsdale, Az. —Instructional Designer
Oct. 2017– Jan. 2018 (3 month project)
Met with technical SME’s. Created elearning in PowerPoint, Adobe Captivate. and Articulate Storyline. Wrote announcement of new trainings posted in Cornerstone LMS. Managed Confluence pages for training and weekly team meetings. Learned WorkRamp for an On-boarding Project. Security cleared.
JPMorgan Chase Bank, Chase Tower, Phoenix, Az.—Technical Writer
Aug 2017– Sept. 2017 (1 month project)
Converted Dreamweaver website technical manuals to word and/or Robohelp.
ASU-eCourse Project, Remote—Web Designer/Content Developer
July 2017– Aug 2017 (1 month project)
Created an LMS site www.learn-u.com where I designed and hosted eCourses for ASU instructors in Education Technology and other authors and educators.
ASU-eBook Project, Remote—Instructional Designer/Content Developer
June 2017– July 2017 (1 month project)
Tested iBook and InDesign book feature for distributions on Amazon, Kindle, etc.
ASU, Behavioral Sciences, for State of Arizona’s Mercy Healthcare, Remote—Instructional Designer/Content Developer
March 2017–June 2017 (4 month contract)
Fall/Winter semester (ASU TA, Internship, Graduated Dec 2016 with M.Ed.)
ASU, OKED Grant Writing Department, Tempe, Az.—Instructional Designer/Content Developer
January 2016-June 2016 (6 month contract)
NAU, Professional Services, Flagstaff, Az.— Sr. Instructional Designer
August 2015-January 2016 (6 month contract)
Worked with a team including a graphic designer, multimedia designer to create instructional materials for HR/staff. Designed a scenario-based training in Adobe Captivate and Audition. Attended NAU’s Education Technology Graduate program.
Leslie Pools,Tempe, Az.— Instructional Designer
December 2014 - May 2015 (6 month contract)
Created job aids for nationwide sales team and other various marketing collateral. Worked under the Vice President of Sales.
Tyler Technologies, Tempe, Az.—Technical Writer/Content Developer
August 2014– October 2014 (3 month contract)
Tyler Technologies is the largest software company in the nation solely focused on providing integrated software and technology services to the public sector — cities, counties, states and school districts.
Adobe Systems, Inc., Scottsdale, AZ and San Jose, CA
July 1997 – January 2000
—Applications Engineer, Enterprise Solutions Group, Southwestern U.S.
—Marketing Support Representative, Nationwide
Xerox, Oakbrook, IL.—Account Executive
Territory of 2500 businesses in Chicagoland and Northwest Indiana.
Completed infamous Xerox Sales Training. Sold high end duplication systems. Transferred to Xerox Agency in Az.
NetworkLand, Chicago Heights, IL.—Director of Marketing
Startup from the ground up, grew 1 dealer to 200 dealers in 20 months. Created all radio and print collateral. Designed trade show booth and sales materials. Booked venues and coordinated travel.
Learn-u.com, Scottsdale, Az. — UI/UX, Web, Instructional Designer, Content Developer, Server Management
JANUARY 2010 - current (in between contracts)
Created an LMS site where I hosted eCourses for educators and trainers.
AdobeTraininginPhoenix.com, Chicago, Il and Phoenix, Az. — Adobe Trainer, Consultant, Author, Editor, Graphic Designer, Marketing Communications
JANUARY 2000 - 2010
GlobalOrg.com/GlobalMarketing.com, Scottsdale, Az.— Web Developer
(1995-1997, 2000-current in between contracts)
Early stage web development firm. Article in the Arizona Republic Inc. section.
Created a Gallery of Websites.
Arizona State University, Tempe, AZ
2014 – 2016, (2015 NAU)
M.Ed.: Masters of Education Technology, Concentration: Instructional Design
My letter of intent, which can serve as a cover letter to tell you a little bit about me.
Governors State University, University Park, IL
1991 – 1995
B.S.: Bachelor of Science, Liberal Arts, Concentration: International Marketing/Business
Prairie State College, Chicago Heights, IL
A.A.S.: Associate in Applied Science, Concentration: Graphic Design
Adobe Creative Suites:
Adobe Technical Suites:
Adobe Web Suites:
eBooks/ePubs: InDesign CS4 New Features, Ebooks: Distributing and Marketing, Learning SCORM and Tin Can API, iBooks Author Essential Training, Creating Fixed-Layout Ebooks for the Kindle, Creating Ebooks for the Kindle, EPUB: CSS, InDesign: Creating Fixed-Layout EPUBs, Learning InDesign CC 2015: EPUBs, Learning Digital Publishing (2012). Learning iBooks Author 2016, Writing Headlines.
Google Suite: Google Docs Essential Training Google sheets, Google slides. Add-ons.
Graphic Design: Adobe Creative Suites: Adobe PhotoShop, Adobe Indesign, Adobe Acrobat. Adobe Pagemaker.
Learning Adobe Captivate 8, Adobe Captivate 9 First Look, Captivate 9: Quizzes, Adobe Audition Camtasia Studio 8 Essential Training , Audacity. Captivate 8: Publishing for Mobile and the Web, Captivate 8: Advanced Techniques
Learning/Teaching: The Neuroscience of Learning, Learning Canvas 2016, Teaching Techniques: Writing Effective Learning Objectives, Learning from Failure. Adobe Certified Expert (ACE)
Microsoft Office: Word 2013 Essential Training, Excel 2013 Essential Training, Outlook 2013 Essential Training, Office 365: Outlook Essential Training  Outlook Web App (OWA) 2013 Essential Training, Word: Building Blocks and Macros, Managing Conversions Between Adobe CC and Microsoft Office.
Project Management: Project Management Foundations Courses: Agile, Ethics, Integration, Risk, Stakeholders, Procurement, Quality, Communication, Budgets, Change, Teams, Schedules.
Project Management/Mapping Tools: Excel, LucidChart, SmartDraw, SmartSheet, Visio, Microsoft Project 2016 Essential Training, SharePoint Designer 2013: Creating Data-Driven Sites, Managing Projects with SharePoint 2013 .
Sales/Marketing: SalesForce, Creating Your Personal Brand, Xerox Sales Training.
Soft Skills: Myers Briggs Type Indicator (MBTI), Decision Focus, Creative Focus. Franklin Covey, “What Matters Most”, Day Planner
Technical Publishing FrameMaker, Robohelp, Acrobat.
LMS: Adobe Captivate Prime Essential Training, Adobe Connect Essential Training.
UX/UD Design: InDesign for UX Design. Creating Navigation Menus with jQuery and Dreamweaver, Adobe XD First Look, UX Foundations: Information Architecture, Web Development Foundations: Full-Stack vs Front-End, InDesign for UX Design (2014), Planning a Career in User Experience
Video Editing: Premiere Pro CC 2015 Essential Training, Edge Animate Essential Training, Screencasting with the Mac. Learning Adobe Presenter 10, Introduction to Screencasting.
Web Design Wordpress, Joomla, Dreamweaver, Shortcode, Bootstrap
Writing: Writing in Plain English. Writing a Research Paper. The 5 Step Writing Process
Sandra Burns, M.Ed.: Graphic, UI/UX Web, Instructional Designer, e-Learning, Content Developer, Voiceover, Software Trainer