Blue Cross Blue Shield of Arizona, Workforce Development, Phoenix, Az.
— Instructional Designer (Remote)
December 21, 2020 – June 21, 2021, (6 month contract) Security cleared.
Used Articulate Storyline 360 for development/ review of WBT's. Revamped 9 IPP Lessons that were originally exported from PowerPoint to Captivate, resulting in screenshots by converting all 9 lessons to editable text elearnings, updating outdated graphics, creating layers to chop up heavy text screens or multiple screens. Created a new master template for future projects, such as Guiding Care Basics, CM, UM. Worked with SME’s and team members on various projects such as Guiding Care Basics, Authorizations and IPP.
Charles Schwab, Training and Learning Development, Phoenix, Az.
— Instructional Designer
August 19, 2019 – May 29, 2020, (-1 year contract, COVID/Project end) Security cleared.
Word/PowerPoint ILT's, Articulate Storyline and 360 WBT's that assist employees in learning investment basics, investment/sales collection tools. Some projects included: MoneyGuide Pro integrated into Salesforce, CCPA Data Rights, Fundamentals of Trading and Investing, Advisor Services, Charitable, SNAP (Social Media Program) and many more. Peer Reviews, Functional Testing, Followed ADA Accessibility Guidelines. Curated content in MyLXP a learning experience platform. Created Channels, Groups, Journeys, Pathways and SmartCards, Admin panel.
American Express, Global Servicing Learning Network, Phoenix, Az.
— Sr. Instructional Designer (Remote)
June 2018 – August 2019 (3 month project I was extended to 18 months.) Security cleared.
I started as an Instructional Designer on a 3 month branding project. Then, I was extended to 6 months and promoted to Sr. Instructional Designer as I worked the fastest of the team. My learning manager hired another 1/2 dozen people that I assisted in leading a team of now a dozen Instructional Designers to rebrand ILT/WBT materials with new logos, slogans, themes, templates, colors and fonts.
I helped the Learning Manager by presenting to the group of ID's how to’s, various tips, etc. as they had differing levels of experience and were sometimes doing things differently. In hopes of circumventing any issues we were having or constantly fixing. As all files ran through me to upload to the LMS to be reviewed and tested first, then retested on the LMS but first I had to convert Storyline and Adobe Captive WBTs to html5 publishing then uploaded to the LMS. I was certified as the Business Unit Learning Manager on Cornerstone LMS which was their LMS they called Navigator Stage.
PayPal, Professional Services, Knowledge Management, Scottsdale, Az.
— Instructional Designer
Oct. 2017 – Jan. 2018 (3 month project) Security cleared.
Met with technical SMEs. Created elearning in PowerPoint, Adobe Captivate and Articulate Storyline. I made announcements of new training courses posted in Cornerstone LMS. Managed Confluence pages for training and weekly team meetings. I learned WorkRamp for an On-boarding Project which was being used by Global Learning which eventually took over our team.
JPMorgan Chase Bank, Chase Tower, Phoenix, Az — Technical Writer
Aug 2017 – Sept. 2017 (1 month project) Security cleared.
Converted Dreamweaver website technical manuals to word and/or Robohelp.
ASU-eCourse Project, Remote — Web Designer/Content Developer
July 2017– Aug 2017 (1 month project)
Created an LMS site www.learn-u.com where I designed and hosted eCourses for ASU instructors in Education Technology and other authors and educators.
ASU-eBook Project, Remote — Instructional Designer/Content Developer
June 2017 – July 2017 (1 month project)
Tested iBook and InDesign book feature for distributions on Amazon, Kindle, etc.
ASU, Behavioral Sciences, for State of Arizona’s Mercy Healthcare, Remote
— Instructional Designer/Content Developer
March 2017 – June 2017 (4 month contract)
Consulted with healthcare professionals to consolidate verbiage for several trainings (FPE/IDDT) in order to be put into two training manuals; one for Participant’s Guide and another for a Train-the-Trainer manual.
Created PowerPoint presentations to correspond with each Participant’s Guide and Train-the-Trainer manuals for several training sessions. (FPE/IDDT)
ASU TA, Fall/Winter semester (Graduated Dec 2016 with M.Ed.)
ASU, OKED Grant Writing Department, Tempe, Az.
— Instructional Designer/Content Developer
January 2016 – June 2016 (6 month internship)
Created two Adobe Captivate projects; one navigating the OKED website, the other navigating the search tools for grant writing. and Funding-Tools-red-yellow and OKED SCIVAL Demo.
NAU, Professional Services, Flagstaff, Az.— Sr. Instructional Designer
August 2015 – January 2016 (6 month contract)
Worked with a team including a graphic designer, multimedia designer to create instructional materials for HR/staff. Designed a scenario-based training in Adobe Captivate and Audition. Attended NAU’s Education Technology Graduate program.
Leslie Pools,Tempe, Az. — Graphic/Instructional Designer
December 2014 – May 2015 (6 month contract)
Created job aids and various marketing collateral for nationwide sales teams. Worked under the Vice President of Sales.
Tyler Technologies, Tempe, Az. — Technical Writer/Instructional Designer
August 2014 – October 2014 (3 month contract)
Tyler Technologies is the largest software company in the nation solely focused on providing integrated software and technology services to the public sector — cities, counties, states and school districts.
Used Adobe Captivate for computer-based training (CBT) or elearning.
Used Adobe Audition for voice-over to be put into (CBT) or elearning
Entered and corrected content in Robohelp to create online help systems for various niche products.
Stanford University, Stanford, CA
Center for Professional Development, Stanford Engineering Everywhere (SEE) Courses
Attended ASU Innovation Week+Quarter 2020
A fully immersive, universal learning event for members of the ASU community. The innovation journey – soup to nuts, idea to market. Develop a plan to stay agile and pivot when necessary. Picked up new tools and resources to help navigate roadblocks and avoid costly deadends or detours. Embraced failure and used it to my advantage. Most importantly, learned from those who have been there.
Immersed in fun, intriguing topics and creative projects that explored new ideas, built connections and developed valuable professional development skills. Sessions ranged from academic themes to professional and career development, or lighter, more social themes.
Arizona State University, Tempe, AZ
Jan 12, 2015 - Dec 12, 2016
M.Ed.: Masters of Education Technology, Concentration: Instructional Design
My letter of intent, which can also serve as a cover letter.
Governors State University, University Park, IL
1991 – 1995
B.S.: Bachelor of Science, Liberal Arts, Concentration: International Marketing/Business
Prairie State College, Chicago Heights, IL
A.A.S.: Associate in Applied Science, Concentration: Graphic Design
Learn-u.com, Scottsdale, Az.
— UI/UX, Web, Instructional Designer, Content Developer, Server Management
JANUARY 2010 – Current (in between contracts)
Created an LMS site where I hosted eCourses for educators and trainers like myself.
AdobeTraininginPhoenix.com, Chicago, Il and Phoenix, Az. — Adobe Trainer, Consultant, Author, Editor, Graphic Designer, Marketing Communications
JANUARY 2000 – 2010
Designed website and all marketing, presentation, training materials utilizing Adobe Creative Suites, MS Office, PDF, HTML to specialize in Adobe Training.
Taught, contracted, consulted and sold Adobe software applications to organizations in many markets including corporate, government, education, not-for-profit and other associations in many sizes from Fortune 1000 down to start-ups, client list and their testimonials.
Published work: 2001 Technical Editor, How to Use Adobe PhotoShop 6 book, by Sams/Macmillan Publishing, sold worldwide.
Awards: 2011, 2012, 2015 The Best of Computer Software Training
2014 Awarded Global Who’s Who.
Authorized Adobe Reseller, Adobe Education Reseller, Adobe Press Reseller, Adobe Certified Training Provider to offer a full-service solution.
Created online training membership site, later created LMS site www.learn-u.com, making training more affordable to many.
Taught ADOT via Maricopa Community Colleges as an Adjunct Faculty member.
Featured in a news article for participation in RU Wired Expo.
1995-1997, 2000 – Current (in between contracts)
Early stage web development firm. Article in the Arizona Republic Inc. section.
Created a Gallery of Websites, be sure to scroll down to some examples.
Adobe Systems, Inc., Scottsdale, AZ and San Jose, CA
July 1997 – January 2000
—Applications Engineer, Enterprise Solutions Group, Southwestern U.S.
Learned Adobe products or was Adobe Certified Expert (ACE) on products in order to:
Present Adobe software at lunch and learn, trade shows and client sites.
Provided premium, sometimes onsite, technical support to the enterprise clients (Fortune 500’s) which was well above standard tech support.
Was a repeat member of the 100% Club, an award achieved when over 100% consistency in sales via my technical support within my territory.
—Marketing Support Representative, Nationwide
Developed Market Research Plans to find new markets and build-up existing
Planned marketing activities and events for the Major Accounts Team to assist in increasing sales via customer sites, trade shows, seminars, lunch and learn sessions to demonstrate applications in order to attract new or maintain existing customers.
Created an intranet site for the Major Accounts Team to communicate successes and target opportunities.
Xerox, Oakbrook, IL.— Account Executive
Territory of 2500 businesses in Chicagoland and Northwest Indiana.
Completed infamous Xerox Sales Training. Sold high end duplication systems. Transferred to Xerox Agency in Az.
NetworkLand, Chicago Heights, IL. — Director of Marketing
Startup from the ground up, grew 1 dealer to 200 dealers in 20 months. Created all radio and print collateral. Designed trade show booth, brochures, price lists, sales materials. Booked venues and coordinated travel.
Adobe Creative Suites:
Adobe Acrobat 3.0+ to current
Acrobat Capture 2.0+ to current
Adobe Illustrator 8.0+ to current
Adobe InDesign CS+ to current (replaced Adobe PageMaker 2.0-7.0)
Adobe PhotoShop 4.0+ to current
Adobe Technical Suites:
Adobe FrameMaker 5+ to current
Adobe Captivate 5+ to current (ELT)
Adobe Connect: LMS/Web
Adobe Robohelp: for knowledge base
Adobe Audition (or other: Audacity for sound and voice-over)
Adobe Web Suites:
Adobe GoLive 4.0
- Sitemill, Pagemill.
Articulate Storyline, 360 (ELT)
Adobe Captivate Prime
MS Office 365: Word, Excel, PowerPoint, Access
InDesign CS4 New Features
Ebooks: Distributing and Marketing
Learning SCORM and Tin Can API
iBooks Author Essential Training
Creating Fixed-Layout Ebooks for the Kindle
Creating Ebooks for the Kindle
EPUB: CSS, InDesign: Creating Fixed-Layout EPUBs
Learning InDesign CC 2015: EPUBs
Learning Digital Publishing (2012)
Learning iBooks Author 2016
Google Docs Essential Training Google sheets
Adobe Creative Suites:
Learning Adobe Captivate 8
Adobe Captivate 9 First Look
Captivate 9: Quizzes, Adobe
Audition Camtasia Studio 8 Essential Training
Audacity. Captivate 8: Publishing for Mobile and the Web
Captivate 8: Advanced Techniques
The Neuroscience of Learning
Learning Canvas 2016
Teaching Techniques: Writing Effective Learning Objectives
Learning from Failure
Adobe Certified Expert (ACE)
Adobe Captivate Prime Essential Training
Adobe Connect Essential Training
- Word 2013 Essential Training
- Excel 2013 Essential Training
- Outlook 2013 Essential Training
- Office 365
- Outlook Essential Training 
- Outlook Web App (OWA) 2013
- Essential Training
- Word: Building Blocks and Macros
- Managing Conversions Between Adobe CC and Microsoft Office
Project Management Foundations Courses:
Project Management/Mapping Tools:
Microsoft Project 2016 Essential Training
SharePoint Designer 2013:
Creating Data-Driven Sites
Managing Projects with SharePoint 2013
Creating Your Personal Brand
Xerox Sales Training
Myers Briggs Type Indicator (MBTI)
Franklin Covey, “What Matters Most”, Day Planner
InDesign for UX Design
Creating Navigation Menus with jQuery and Dreamweaver
Adobe XD First Look UX Foundations:
Web Development Foundations:
Full-Stack vs Front-End
InDesign for UX Design (2014)
Planning a Career in User Experience
Premiere Pro CC 2015 Essential Training
Edge Animate Essential Training
Screencasting with the Mac
Learning Adobe Presenter 10
Introduction to Screencasting
Writing in Plain English
Writing a Research Paper
The 5 Step Writing Process