FAQs

The event

What can I expect from the event?

We Call It Tango is a magical experience that brings you closer to Argentine culture without leaving your city. Explore the different styles of tango performed by professional artists in the striking setting of the Zipper Concert Hall!

How long does the experience last?

The experience lasts approximately 60 minutes.

Tickets

What are the different ticket types?

🎫 Zone A: Premium Visibility

🎫 Zone B: Great Visibility

🎫 Zone C: Good Visibility

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Can I book a ticket for my caregiver?

Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their Personal Assistant/Support worker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us with supporting documentation.

Here are some of the documents we accept:

• Middle or Higher rate DLA for care and/or mobility.
• Receipt of Personal Independence Payment (PIP).
• Evidence of being severely sight impaired.
• CredAbility Access Card – + 1 category requirement.
• A recognized Assistance Dog ID Card.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID.

Are refunds allowed?

No refunds are allowed unless a flexible cancellation ticket has been purchased (see below). Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.

Venue information

Where is the experience taking place?

Zipper Hall is located in Colburn’s Grand Avenue building and is accessible via the doors at 200 S. Grand Avenue.

How do I get to the venue?

Paid parking is available at Walt Disney Concert Hall. Additional paid parking can also be found at 221 W. 2nd Street located between Broadway and Spring.

You can find a map of the surrounding parking lots on the venue’s website.  

We HIGHLY recommend that you plan to arrive at least 30 minutes before doors open to ensure you have time to park and walk to the venue.

Is there food served?

There will be no food or beverage sold at the event, and outside food and beverage is not permitted in the venue. However, you may bring your own water bottle.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

There are ADA compliant seats in the zones on the ground floor, please notify a staff member when you arrive if you need special seating accommodations.

Can I purchase a ticket on site on the day of the event?

Tickets cannot be purchased on site. All tickets must be purchased via the app or website ( www.feverup.com ) before arriving at the event.

Is it necessary to buy a ticket for the person assisting me?

Guests who require assistance during the event are entitled to a free ticket for the companion/person assisting them. If you need a ticket for your companion, contact us HERE .

We will provide you with a voucher code which you can use to purchase a free ticket for your companion/carer (subject to availability). Please note that both your ticket and that of your companion must be shown on the day of the event.

What are the age requirements to participate in the event?

All guests must be at least 8 years old to participate. Children under 16 must be accompanied by an adult.

Can I sit next to my friends?

Yes, you will be able to sit with your friends if you arrive together and have tickets for the same area. We recommend that you arrive early and we will do our best to accommodate you.

Will there be strobe lights?

Yes, this event uses strobe light effects.

Edit tickets

Can I change my ticket?

Subject to availability, you can change the date and/or time up to 48 hours before the start of the experience. In this case, please contact us  indicating your ticket ID. Refunds are not permitted under any circumstances. For further information, you can consult our T&Cs .

Information on the structure

Where does the experience take place?

San Fedele Auditorium, Via Ulrico Hoepli, 3/b, 20121 - Milan.        

Does the experience take place indoors or outdoors?

This experience takes place indoors.

How do you get to the facility?

The property is a 5-minute walk from Milan Cathedral.

Are food and drinks available on site for purchase?

Unfortunately, no food or drinks will be available.

Are pets allowed?

No animals are allowed, except for assistance animals.

Does the property have disabled access?

Yes, the property has disabled access.

Will there be restrooms available on site?

Yes, the location has toilets; you can ask our staff on site for directions.

Is there parking on site?

Unfortunately, there will be no on-site parking available. For this experience we suggest using public transport or sustainable alternatives.

Is a cloakroom service available?

Unfortunately, this location does not have a cloakroom service.

Rules

Can I take photos or record the experience?

Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Can I use my phone during the show?

Your phone must be in silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Can I leave the concert hall during the show?

Out of respect for the musicians and the public, it will not be possible to leave your seat except in case of emergency.

When should I arrive?

Please arrive at least 30 minutes before the start of the concert to be assigned a seat in the area purchased. The concert will start on time and the audience must already be seated in advance. Out of respect for the musicians and the public, in case of late arrival, entry to the show will not be permitted.

Event changes

What happens if weather conditions do not allow the event to take place?

If weather conditions affect your experience in any way (change of location/postponement), we will inform you in advance via email.

Tickets

Can I transfer my tickets to another person?

Yes, you can transfer tickets to any other Fever account at no additional cost. It's easy: click "Transfer Tickets" on the ticket in the Fever app. For further assistance, please contact us with  your ticket ID.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (downloadable from the Apple App Store  or Google Play ). Remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Is it necessary to print the ticket?

It is not necessary to print the ticket, which will be validated via the Fever app upon your arrival at the location.