Terms and Conditions

Obey your local laws and only use this product as and where permitted by insurance and regulations. Never be distracted when driving, make sure any devices in the cabin are secure, do not make changes to the ECU whilst driving unless you are on a dyno. Ensure you comply with laws regarding use of devices even if the vehicle is stationary.

Please consult a professional tuner and follow their advice.

Always consider the safety of yourself, others, as well as your engine, drivetrain, vehicle and the environment. Please be aware that increases in engine performance can result in a loss of traction even on dry surfaces with four wheel drive, and that tyres, suspension, braking, drivetrain and cooling will be worked harder. Ensure optimum maintenance of your vehicle.

DEADBEEF Flash Ltd accepts no liability for loss or damage to people or property or consequential damages. Any vehicle tuning increases risk of component failure, and we cannot accept any liability for this.

Nearly all regions have emissions laws: Ensure the tuning you apply is compliant in your jurisdiction.

By using our product you agree to this.

Thank you,

The Directors

DEADBEEF Flash Ltd

Last updated: 3rd August 2023

Refund policy

Digital goods that are custom made are not refundable as they are not returnable unless the product doesn’t work with a specific car for a reason.. When a customer buys our flashing software, we create a file especially for their car. We don’t send the same flashing files to all customers.

We have no ‘try before you buy’ option for this reason.

Customers are warned before they purchase our software that the goods are not refundable. They have to agree to this before proceeding with the transaction.

It is also impossible for customers to buy software for their car if that car isn’t supported by the product.

The Directors

DEADBEEF Flash Ltd

Last updated: 3rd August 2023

Privacy policy

The privacy of our customers is important to us. The only customer information we process is contact details you provide us through emails and orders placed and only enough to fulfill your order and support you.

Data we collect how, we use it and when we might use it to contact you

1. For digital only products

If you’ve placed an order, made an email enquiry or have requested technical support via email, you will have provided us with your email address to make payment. We will use it to respond to your query and/or provide technical support.

2. For physical products

If you’re a customer, you will have given us your name, address, email address and phone number so that we can ship your order to you. Courier companies ask for phone numbers in case they have issues with deliveries and need to contact customers.

If you’ve made an email enquiry or have requested technical support via email, you will have provided us with your email address which we will use to respond to your query.

We store your name and email address that you provide to us against your item’s serial number to help deliver customer support. We store this information for as long as you’re a customer as product life is as long as a vehicle life.

We only disclose your personal information to the shipping companies that we use and otherwise won’t outside of legal requirements. We never sell or pass on customer information.

Customer rights in relation to data usage

Customers have rights in relation to our use of their personal data that we hold. These include the rights of access by the customer, rectification or erasure of the data, restriction of or objection to processing, and data portability.

If you have any concerns about how we use your personal information, want to know what information we hold on you or want it to be deleted, email info@deadbeefflash.com.

Last updated: 26th October 2023