This Terms of Service Agreement (the "Agreement") is a legally binding agreement that governs your relationship with Meridian Limo LLC., d/b/a Viae Group (the "Company"), Located at 8 The Green Suite #4631 Dover, DE 19901, and the use of viaegroup.com, meridianlimo.com, greenlightlimos.com, greenridelimos.com, 5starsmeridian.com, and related websites (such sites being collectively referred to herein as the "Sites" and the services available on such Sites being referred to herein as the "Services"). If you do not agree to this Agreement, please do not use the Services. In addition to the terms and conditions in this Agreement, users may be asked to agree to additional terms when using different parts of our Sites. The terms and conditions of this Agreement, along with such additional terms and conditions, will be referred to as the "Terms." The Company reserves the right, at its discretion, to change, modify, add, or remove portions of any of the Terms at any time. Please check the Terms periodically for changes. Your use of the Services after such Terms has been posted will mean that you have read, understand, and agree to be bound by the Terms.
In this Agreement, the Company will refer to you and all of your Vendors, affiliates, agents, employees, representatives and subcontractors as "you" and to the Company and its employees and agents as "we", "us", "Company" or "Meridian Limo" References herein to Sites include any and all Sites now, or hereafter, owned or operated by us. These Terms were last updated on 08/07/2024.
1. Defined Terms:
2. Introduction: Our platform serves as a broker, creating a private marketplace that links customers with car service vendors in the requested area through third-party software. You can book services via our website or call center, regardless of whether you complete customer registration. We are not a transportation carrier; the vendors independently set their prices and decide on trip acceptance, while passengers have the freedom to choose whether to take a ride from any vendor they connect with through our services. Entering into any service agreement with a vendor found via our platform is solely at the user's discretion. Such services will form a separate contract between the vendor and the passenger. If you disagree with these terms and conditions, you are advised not to use or access our marketplace or services.
3. Services Offered: Our company offers two main transportation services: Point-to-Point Transfers, providing direct travel from one specific location to another, and Hourly Services, which are billed by the hour to accommodate flexible travel plans. We provide these services across several classes designed to meet various passenger needs and destinations.
Note that our services extend broadly across the country and to international destinations.
4. Your Use of Our Services: By requesting a quote, booking services, or creating your user account, and using us, you expressly acknowledge that you understand this agreement and accept all its terms. The service is available only to, and may only be used by, individuals who can form legally binding contracts under applicable law. Without limiting the preceding, the service is not available to users who have had their user account temporarily or permanently deactivated. You acknowledge and agree that you are at least eighteen (18) years of age and have the right, authority, and capacity to enter into and abide by the terms and conditions of this agreement. that your use of company services is for your personal use and not for any commercial or advertising purposes. You agree that all of the content and information posted on the sites, including but not limited to our limousine company profiles/web stores and ratings & reviews (including any ratings and reviews or other content posted by you), is the sole and exclusive property of company, and that you have no right to reproduce, post, publish, or otherwise use such information other than for your personal use relating to your service request. You acknowledge that a violation of the foregoing could result in significant damages, and you agree that you are liable to company for any such damages and will indemnify company in the event of any third party claims against company based on or arising from your violation of the foregoing. Company reserves the right to revoke your access to the sites and services at any time. All information about us is confidential and for your personal use only. If it is determined or suspected by company in its sole discretion that you are misusing or attempting to misuse or circumvent the services, or are using or attempting to use the services for any inappropriate, non-personal, or commercial purposes, including but not limited to activities such as hacking, infiltrating, fraud, advertising, jamming, or spamming, company reserves the right, in its sole discretion, to immediately terminate your access without notice and to initiate, without notice, appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs, and expenses, and to seek injunctions or other equitable remedies. To knowingly input false information, including but not limited to name, phone number, address, or e-mail address is a serious and fraudulent matter that could result in significant costs and damages including invasion of privacy rights, to company and its limousine company partners, and to consumers, as well as the loss of time, effort and expense responding to and pursuing such false information and request, and further, could result in regulatory fines and penalties. Accordingly, if you knowingly input false information in a service request, including but not limited to someone else's name, e-mail address, physical address, or phone number or a random or made up name, address, e-mail, or phone number, you agree to fully indemnify and be liable to company and each company service provider who accepts such service requests, for the actual damages, direct, punitive, and consequential, and any regulatory or judicial fines or penalties that may arise from such intentional, misleading, harmful, and fraudulent activity, plus reasonable legal fees, cost, and expenses relating thereto, whichever is greater.
4. Our service pricing is based on a standard rate known as the "Base," which may be a flat fee, per mile, or hourly rate, or a combination of these. Additional fees for road costs such as tolls, parking, and gratuities will apply. The initial quote is an estimate; the final cost is determined at the end of your service, taking into account any extra stops or waiting time. For hourly bookings, billing starts when the vehicle leaves our garage and ends upon return, minus the allowed miles per hour based on the vehicle, with a minimum hour charge. Services that exceed the booked time will incur an hourly rate plus an additional 10%, billed by the hour. A service fee of 30% is added to the base rate. Our prices adjust according to market demand and may vary by service date and time, meaning the quoted price is specific to that trip only and may differ for future bookings. Rates will be provided at the time of booking, and you accept these costs when confirming your reservation. Additionally, you are responsible for any fines, entrance fees, or parking costs incurred during the service.
5. Service Modification Policy:
Additional charges may apply if there are any extra services, extended distances, or additional time beyond the initial booking. These will be calculated and communicated accordingly. Economy Class bookings will include a modification fee for each change requested.
6. Deposit and Payment Policy: For all services, a non-refundable booking fee applies to reservations or modifications made by phone, email, or for events.
For event bookings, this non-refundable fee is required at the time of the request so we can begin securing vehicles and preparing the project. A 50% non-refundable deposit is required to confirm the reservation. The full balance must be paid no later than 30 days before the service date.
In major U.S. cities:
For international services or those outside major cities, a 50% non-refundable deposit is required at the time of booking, with full payment due immediately.
We accept Visa, MasterCard, Discover, American Express, and Diners Club credit cards. Debit cards with these logos are also accepted. Cash and personal checks are not accepted.
The designated Billing Contact acknowledges personal responsibility for payment if not received within net 10 days. Late balances accrue 1.5% interest monthly, compounded.
By providing payment details, you authorize us to charge your card for the agreed amount, pre-approved variations, and future bookings until you cancel this authorization.
7. Collection Policy and Penalties: Payments and Late Fees: Customers are expected to submit payment for services rendered by Company by the due dates listed on their invoice. If payment is not received by the due date, a late fee of 1 and 1/2 percent per month may be added to the outstanding balance. This late fee is meant to cover the cost of processing and managing overdue payments and is not intended as a penalty. Failure to Pay: If you fail to make payment within [number of days] days of the due date, Company reserves the right to initiate collection procedures. All costs incurred by Company, including but not limited to collection agency fees, reasonable attorneys' fees, and court costs, will be the responsibility of the customer. Returned Checks: In the case of a returned check, the customer will be charged a returned check fee of Seventy Five dollars. Repeated instances of returned checks may result in Company requiring alternative methods of payment. Suspension of Services: Company reserves the right to suspend services to any customer with an account that is One day or more past due. Service will not be restored until the account balance has been paid in full, including any late fees or additional charges. Pre-Collection Notice: Prior to engaging in collection procedures, We will make reasonable efforts to contact the customer and resolve the outstanding balance. It is the customer's responsibility to keep contact information up to date to ensure they receive these notifications. Legal Action: Company may take legal action to recover unpaid balances if necessary. By agreeing to these terms, you waive your right to dispute any charges that are past due and acknowledge that non-payment can affect your credit rating. Agreement to Terms: By using our Company services, you agree to adhere to this collection policy and to pay any penalties resulting from late or non-payment of fees as described above.
8. Client Responsibilities: Clients must maintain appropriate behavior, adhere to all laws regarding alcohol consumption in vehicles, and ensure their guests do the same. Damage and Cleaning Fees: Clients are financially responsible for any damages to the vehicle caused during the rental period. A cleaning fee of at least $250 will be charged for excessive dirtiness upon return. Prohibited Substances: Smoking, vaping, alcohol consumption, and drug use are strictly prohibited within the vehicle, in adherence to local and federal laws. A sanitation fee will be applied for violations. Seating Capacity: Vehicles must not exceed the designated seating capacity. Minors: Passengers under 18 must be accompanied by an adult chaperone at least 25 years old. Additional Stops: Unscheduled stops require approval. Please discuss any additional stops or itinerary changes with the driver beforehand to obtain authorization from our office. Safety laws govern the driver, including driving time, rest periods, and road restrictions. For the safety of all, please respect these rules and do not ask the driver to deviate from them. The driver has the final say on the vehicle’s safe operation.
9. Company Responsibilities and Limitations: We are not liable for service delays, vehicle breakdowns, road safety conditions, or lost belongings in the vehicle. In the case of mechanical failure or safety issues, service may be terminated without a refund for any misconduct by clients. Our company does not cover any missed flights due to delays. We reserve the right to change vehicles as needed, without notice, to maintain schedule integrity. All information provided through our services is for personal, non-commercial use and remains our intellectual property; it must not be altered or used without our permission. We are not responsible for the content of third-party sites linked to ours. Use of any third-party software provided through our services is subject to this agreement and any additional terms provided by the licensors.
10. Vendor Prescreening Procedures and Disclaimers: Our company partners with National Limousine Association (NLA) affiliates and independently vets vendors to ensure quality service. Vendors must evidence valid licensing and sufficient bonding and insurance, including automobile, general liability, and indemnity coverage. For corporate vendors, we verify good standing within their principal business state, adhering to Secretary of State requirements. We recommend clients independently verify licensing with relevant authorities, as requirements may vary by location, such as airports. While we confirm vendor information at registration, we cannot guarantee its ongoing accuracy due to potential changes over time. Clients should note that vendors may subcontract services, and in such instances, our company disclaims liability for third-party claims. By booking with us, clients release our company and associates from damages related to subcontracted services. Furthermore, we do not guarantee the continuous accuracy of vendor licensing or insurance and advise clients to perform their due diligence for future services, acknowledging that state and third-party information may not always be current.
11. Dispute Resolution: Dispute Resolution: In the event of a dispute arising from services booked through our site or call center, we provide a structured resolution process. Participation in this process and the provision of complete and accurate contact information are required for post-booking assistance. This process is designed to support an amicable resolution and does not affect the terms of release and indemnification. If a dispute involves a vendor, as we do not guarantee vendor performance, you must resolve such disputes directly with them. We disclaim liability for services rendered by vendors, with disputes governed by applicable laws. In engaging with vendors, you release us from any related claims, including incidental or consequential damages.
The resolution process is as follows:
12. Cancellation Policy: To ensure transparency and understanding regarding our cancellation procedures, please note the following conditions:
Cancellations must be made through our official channels: by phone, online, or via our mobile application. Cancellations via email or text message are not recognized. If a cancellation is made less than the minimum required notice period, as specified for each class of service, a cancellation fee equal to the full price of the service will be charged.
Refer to our provided list of major U.S. cities to determine if your pickup or drop-off location may affect the required notice period for cancellations: Birmingham, AL; Montgomery, AL; Phoenix, AZ; Tucson, AZ; Mesa, AZ; Chandler, AZ; Scottsdale, AZ; Glendale, AZ; Gilbert, AZ; Los Angeles, CA; San Diego, CA; San Jose, CA; San Francisco, CA; Fresno, CA; Sacramento, CA; Long Beach, CA; Oakland, CA; Bakersfield, CA; Anaheim, CA; Santa Ana, CA; Riverside, CA; Stockton, CA; Chula Vista, CA; Fremont, CA; Irvine, CA; San Bernardino, CA; Denver, CO; Colorado Springs, CO; Aurora, CO; Bridgeport, CT; Wilmington, DE; Washington, D.C.; Jacksonville, FL; Miami, FL; Tampa, FL; St. Petersburg, FL; Orlando, FL; Hialeah, FL; Atlanta, GA; Honolulu, HI; Boise, ID; Chicago, IL; Indianapolis, IN; Fort Wayne, IN; Des Moines, IA; Wichita, KS; Louisville, KY; Lexington, KY; New Orleans, LA; Baton Rouge, LA; Portland, ME; Baltimore, MD; Boston, MA; Detroit, MI; Minneapolis, MN; St. Paul, MN; Kansas City, MO; St. Louis, MO; Jackson, MS; Billings, MT; Omaha, NE; Las Vegas, NV; Henderson, NV; Reno, NV; North Las Vegas, NV; Manchester, NH; Newark, NJ; Jersey City, NJ; Albuquerque, NM; New York, NY; Buffalo, NY; Rochester, NY; Charlotte, NC; Raleigh, NC; Greensboro, NC; Durham, NC; Winston-Salem, NC; Fargo, ND; Columbus, OH; Cleveland, OH; Cincinnati, OH; Oklahoma City, OK; Tulsa, OK; Portland, OR; Philadelphia, PA; Pittsburgh, PA; Providence, RI; Charleston, SC; Sioux Falls, SD; Nashville, TN; Memphis, TN; Houston, TX; San Antonio, TX; Dallas, TX; Austin, TX; Fort Worth, TX; El Paso, TX; Arlington, TX; Corpus Christi, TX; Plano, TX; Laredo, TX; Garland, TX; Lubbock, TX; Irving, TX; Salt Lake City, UT; Virginia Beach, VA; Norfolk, VA; Chesapeake, VA; Richmond, VA; Arlington, VA; Seattle, WA; Spokane, WA; Madison, WI; Milwaukee, WI; Charleston, WV; Cheyenne, WY.
13. Privacy Policy: By utilizing our services and providing your personal details, you acknowledge that we may share this information with our vendors to respond to your inquiries or with other associated entities for operational business purposes. If you are on a "Do Not Call" list, your request for a service quote or your submission of information through our service portal constitutes express consent to contact you via phone, email, or other methods for service-related, account management, and, if opted-in, for promotional reasons. Our comprehensive privacy policy, which details our approach to personal data handling, including your rights under GDPR and CCPA, is available for review. Establishing a service request indicates a business relationship for which you agree to communications from us and our affiliates. You affirm the accuracy and integrity of the information you provide, and we reserve the right to suspend or terminate service if the information is discovered to be inaccurate or deceptive. You assume responsibility for any activity under your account stemming from password sharing, intentional or accidental. For SMS and email communications, your booking or account registration signifies acknowledgment that such messages are a part of our service delivery. Should you decide to opt out of receiving these messages, the process for doing so is outlined on our website, noting that opting out could affect the full functionality of our services. We are committed to protecting your data and upholding your rights under relevant data protection laws.
14. Indemnification and Liability Policy: The services provided by the Company are made available 'as is' and 'as available,' with no warranties of any kind, either express, implied, or statutory, other than those expressly stated in these terms. This disclaimer expressly includes, but is not limited to, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We endeavor to ensure reliable service but do not promise uninterrupted or error-free service, and we do not guarantee the reliability, timing, quality, suitability, or availability of any services or goods obtained through our services. The Company shall not be liable for any direct, indirect, incidental, special, exemplary, punitive, or consequential damages, such as lost profits, lost data, personal injury, or property damage that may result from your use of the services, notwithstanding advisements to the possibility of such damages. This limitation of liability respects consumer rights that are non-waivable by contract. You agree to indemnify and hold harmless the Company and its affiliates from any claims, demands, losses, liabilities, and expenses, including attorneys' fees, arising from or related to your use of the services. This indemnification does not extend to any claims resulting from the Company's gross negligence or willful misconduct. In cases of such gross negligence or willful misconduct, the Company retains liability for direct damages incurred by you. Your obligations to indemnify will not relieve the Company of its own obligations nor waive any defenses the Company may have with respect to third-party claims. This indemnification clause is intended to apply to the fullest extent permitted by law.
15. Force Majeur: Neither party shall be liable for any failure to perform its obligations where such failure results from any cause beyond the party’s reasonable control, including but not limited to acts of God (such as fires, explosions, earthquakes, drought, tidal waves, floods), biological events (including pandemics and epidemics like COVID-19), war, terrorism, civil unrest, government actions or intervention, embargoes, strikes, labor difficulties, equipment failures, vehicular incapacitation, or other similar events. In the event of a force majeure, the affected party is relieved from its performance to the extent that the event prevents, restricts, or interferes with performance, as long as that party makes reasonable efforts to resume their duties and communicates promptly with the other party.
16. Flight Diversions:
A) If a flight is diverted, the first hour of wait time is complimentary. After that, the average wait-time rate applies.
B) Clients can choose to keep the driver waiting or cancel the ride. Cancellations are treated as no-shows and incur full charges.
C) Insurance Option: Clients can opt for insurance at the time of booking to cover cancellations due to flight diversions, allowing for free cancellation.
D) Applicability: This policy applies if the driver's status is "en route" or the minimum cancellation time has been reached.
A) A rebooking fee applies after a flight diversion when rebooking is available. Otherwise, cancellations are considered no-shows and result in full charges.
B) Insurance Option: Clients can purchase insurance at the time of booking for free cancellation in the event of a flight diversion.
17. Entire Agreement: This Agreement constitutes the entire and exclusive understanding between you and the Company regarding your use of the Sites and Services, superseding and precluding any prior agreements, statements, or representations with respect to the same. By this Agreement, all prior or contemporaneous communications, either oral or written, are overridden. The terms herein shall benefit the Company’s successors, assigns, and licensees. Should any provision of these terms be deemed invalid or unenforceable by a court, it shall be modified to the extent necessary to be enforceable, maintaining its intent, or severed if such modification is impracticable, without affecting the remaining terms' validity. The Company's failure to exercise any right or provision herein does not imply a waiver of such right or provision. All claims or actions related to the use of the Sites or Services must be filed within one year after such claim or cause of action arises, or be forever barred. The section titles in this Agreement are provided for convenience only and have no legal effect. Should you have any questions about this agreement, or if written notices are required, correspondence should be sent to the following address: 8 The Green, STE 4631, Dover, DE 19901.
18. Amendment: We reserve the right to update the terms and conditions of this Agreement at any time. Any changes will be effective immediately upon posting the new terms on this site and updating the 'Last Updated' date at the top of this Agreement. In addition to website posting, we will notify you of any changes by including the updated terms in each ride confirmation letter. It is your responsibility to review the Agreement regularly. Your continued use of our Services after any such changes constitutes your acceptance of the new terms. If you do not agree to the updated terms, you must discontinue using and accessing our sites and Services.
19. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. You hereby agree to submit to the exclusive jurisdiction of the courts located within Kent County, Delaware, for the resolution of all disputes arising out of or related to these Terms and your use of the Services. The Company reserves the right to recover any fees, costs, and expenses, including reasonable attorneys’ fees, incurred in enforcing this Agreement and collecting any sums due hereunder.