Student Account Management Procedures

Procedure Title

Student Account Management Procedures


These procedures define circumstances in which student accounts are disabled or the account contents purged.

Effective Date

July 24, 2019

Revision Date




This document outlines a formal set of procedures the Division of Information Technology (DIT) uses to manage student accounts. The university is required to manage accounts to keep our networks and data safe by ensuring only those who are authorized to access the university’s IT resources can do so. As part of that requirement, the DIT disables accounts and purges account content on an as-needed basis.

Account Disabling

Disabled, or deactivated, accounts do not have access to resources requiring your Morgan username and password such as WebSIS, G-Suite (email, calendar, drive, etc.), Canvas, MSU-Secure (wi-fi), and Hoonuit.

Accounts will be disabled without prior notice for one or more of the following reasons:

A disabled account can be re-enabled as needed.

Account Content Purging

Purging is a systematic action that permanently erases records or data. When the contents of a Morgan State University account is purged, the assigned email address continues to exist, but the account contents are deleted permanently (e.g., contacts, email, calendar events, Google Drive files, etc.).

The DIT will conduct semi-annual “sweeps” to determine which accounts require purging. Students will be notified prior to the account content being purged so they can take the necessary steps to export their email and data if desired.

Semester Admitted

Purge Date


April of the following year


November of the same year

A purged account can be re-enabled after a student re-enrolls at the university.

Dual Role Accounts

In 2016, the DIT implemented a ​dual role account ​model, separating student accounts from employee accounts for those individuals who are in both a student and an employee role. Since the roles are separate, student accounts will be subject to the procedures outlined in this document whereas employee accounts will be subject to a different set of procedures.

 Last Update: 07/24/2019