1.1 Air transportation today has become easier than ever. The Government policies on ‘Open Sky’ allowed the growth of airlines and also non-scheduled operators in the country. The new ideas of Low Cost and no frill concept have also brought the common man with average income group to travel by air.

1.2 Whereas persons with disabilities and reduced mobility, like everyone else, are increasingly given the opportunity to travel by air, there is a need to standardize the conditions for travel of such persons so as to facilitate their acceptance and handling of their carriage by the airlines, airport operators, ground handling agencies, etc.

1.3 This CAR lays down regulations for carriage of persons with disabilities and reduced mobility by air in order to protect them against any form of discrimination and to ensure that they receive all possible assistance during their travel.

1.4 This CAR is issued under the provisions of Section 5(2)(ab) of Aircraft Act 1934, Rule 133 A of the Aircraft Rules, 1937 and Ministry of Civil Aviation letter No. AV.13030/72/2012-DT dated 6th March, 2013 for information, guidance and compliance by the concerned agencies.

1.5 No requirement of this CAR shall have overriding effect on any of the provisions of “Persons With Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995” and the Rules issued by Ministry of Social Justice and Empowerment, Government of India under the provisions of the said Act.

2. APPLICABILITY

The provisions contained in this CAR shall be applicable to the following:

a) All Indian operators engaged in scheduled and non-scheduled air transport services both domestic and international for carriage of passengers.

b) All foreign carriers engaged in scheduled air transport operating to and from Indian Territory.

c) All airport operators within Indian Territory.

3. DEFINITIONS:-

3.1 Person with disability means any individual who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities, has a record of such impairment, or is regarded as having such impairment.

Note:

(a) Physical or mental impairment means:

(1) any physiological disorder or condition, cosmetic disfigurement, or anatomical loss affecting one or more of the following body systems: neurological, musculoskeletal, special sense organs, respiratory including speech organs, cardio-vascular, reproductive, digestive, genitourinary, hemic and lymphatic, skin, and endocrine; or

(2) any mental or psychological disorder, such as mental retardation, organic brain syndrome, emotional or mental illness, and specific learning disabilities.

The term physical or mental impairment includes, but is not limited to, such diseases and conditions as orthopedic, visual, speech, and hearing impairments; cerebral palsy, epilepsy, muscular dystrophy, multiple sclerosis, cancer, heart disease, diabetes, mental retardation, emotional illness, autism, drug addiction, alcoholism and geriatric disabilities.

(b) Major life activities means functions such as caring for one’s self, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning and working.

(c) Has a record of such impairment means has a history of, or has been classified, or misclassified, as having a mental or physical impairment that substantially limits one or more major life activities.

3.2 A person with reduced mobility (PRM) means any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor; permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers.

4. REQUIREMENTS

4.1 Airline Specific

4.1.1 No airline shall refuse to carry persons with disability or reduced mobility and their assistive aids/devices, escorts and guide dogs including their presence in the cabin, provided such persons or their representatives, at the time of booking, inform the airline of their requirement(s). The airlines shall incorporate appropriate provisions on their website within three months from the date of issue of this CAR, so that while making bookings, passengers with disability have the option to select the required facilities, which he/she will require during the journey.

4.1.2 Airlines including their agents shall make available in accessible format, on their website, the safety rules that apply to the carriage of persons with disability or reduced mobility as well as any restrictions on their carriage or on the mobility equipment due to the size of aircraft.

4.1.3 Airlines including their travel agents shall not discriminate the persons with disability or reduced mobility in providing access for internet ticketing, special/discounted fares, time limit for holding the bookings, reservations on telephone, etc.

4.1.4 To facilitate the carriage of persons with disability or reduced mobility, airlines shall obtain necessary information about the specific requirements of such persons at the time of ticketing/online booking process or through the call centers. Once the ticket is confirmed no further enquires shall be made.

4.1.5 It shall be the responsibility of the persons with disability or reduced mobility to notify their needs at least 48 hours before the scheduled time of departure so that the airline makes necessary arrangements, which may include but not limited to the following:

a) nature and level of special assistance required while embarking, disembarking and

during in-flight;

b) mobility equipment and assistive devices that need to be carried by the airline either

in cabin and/or aircraft hold;

c) requirement of escort.

Note 1: The above is not an exhaustive list. During the process of booking, the airlines should gather all the relevant information without requiring the passenger to provide additional information later.

Note 2: Although advance information of 48 hrs. or prior will enable airlines to plan and ensure hassle free carriage of persons with disability or reduced mobility, for cases of emergency travel of persons with disability or reduced mobility, airlines shall make all reasonable efforts to provide best possible assistance.

4.1.6 No airline shall refuse to engage in interline transactions for carriage of persons with disability or reduced mobility. However, such carriage shall be governed by the applicable provisions of the interline carrier/state.

Note: This requirement does not require airlines to create interline agreements solely for this purpose.

4.1.7 Once persons with disability or reduced mobility report at the airport with valid booking and intention to travel, the airline shall provide assistance to meet their particular needs and ensure their seamless travel from the departure terminal of the departing airport upto the aircraft and at the end of the journey from the aircraft to the arrival terminal exit, without any additional expenses.

4.1.8 Passengers who intend to check-in with their own wheelchair shall be given the option of using a station/airport wheelchair. If the passengers prefer to use their own wheelchair, they shall be permitted to use it provided the wheelchair conforms to specifications as laid down by Disabled Persons Transport Advisory Committee (DPTAC), UK. Such wheelchair shall be capable of manoeuvring through various areas of the airport, security hold and up to the aircraft, whereupon it may be stowed at an appropriate place in the aircraft. At the time of disembarking, the passenger’s wheelchair should be returned to enable transfer from the seat directly into his/her own wheelchair.

Note 1: In the event a passenger’s wheelchair is damaged, temporary substitute shall be provided.

Note 2: Although the basic responsibility for providing wheelchairs in the terminal building is that of the airport operator, the airlines may provide extra wheelchairs for the convenience of their passengers in the terminal building.

Note 3: Acceptance of automated wheelchairs/assistive devices using batteries shall be subject to the application of relevant regulations concerning dangerous goods.

4.1.9 For embarkation/disembarkation and in-flight use, the wide-body aircraft that have more than one aisle, shall have an on-board wheel chair. The wheel chair shall be designed to be compatible with the maneuvering space, aisle width, and seat height of the aircraft on which it is to be used.

4.1.10 No airline shall refuse to carry passengers in a stretcher or incubator, subject to limitation of aircraft, when they are accompanied by an escort, provided such a person is capable of attending to the passenger’s medical needs during embarking, disembarking, in-flight and emergency evacuation subject to conditions in Para(s) 4.1.11, 4.1.26 and 4.1.27.

4.1.11 Upon advance request, and with charge(s) as applicable, airlines shall make provisions for carriage of stretchers and associated equipment for passengers who cannot use the standard airline seat in a sitting/reclining position for the class of service desired. Such a request shall be made at least 48 hours prior to the scheduled departure of the flight. Airlines shall develop a procedure for making advance request of stretcher and the same should be displayed on airline’s website.

4.1.12 To ensure safety of aircraft operations, the maximum number of non-ambulatory persons with disability or reduced mobility permitted to travel in a single flight shall not be more than the number of cabin crew except when such passengers are accompanied by trained escorts.

Note: Emergency evacuation requirements states that it must be conducted with exterior ambient light levels of no greater than 0.3 foot-candles prior to the activation of the airplane emergency lighting system. The source(s) of the initial exterior ambient light level may remain active or illuminated during the actual demonstration. There must, however, be no increase in the exterior ambient light level except for that due to activation of the airplane emergency lighting system.

A representative passenger load of persons in normal health must be used as follows:

a) At least 40 percent of the passenger load must be female.

b) At least 35 percent of the passenger load must be over 50 years of age.

c) At least 15 percent of the passenger load must be female and over 50 years of age.

d) Three life-size dolls, not included as part of the total passenger load, must be carried by passengers to simulate live infants 2 years old or younger.

e) Crewmembers, maintenance engineers, and training personnel, who maintain or operate the airplane in the normal course of their duties, may not be used as passengers.

The emergency evacuation under the above conditions shall be completed within 90 seconds.

4.1.13 Airlines shall provide convenient seats that are designated as accessible for persons with disabilities with adequate leg space free of charge, which should remain blocked until close to the time of departure. Airlines shall not allocate those seats to persons with disability or reduced mobility where their presence would impede the crew in performing their duties, obstruct access to emergency equipment or impede the emergency evacuation path of the aircraft.

4.1.14 Where a person with disability or reduced mobility is assisted by an escort, the airline shall make all reasonable efforts to give such a person seat next to the persons with disability or reduced mobility.

4.1.15 If passengers for any reason have to be offloaded, highest possible priority for transportation shall be given to persons with disability or reduced mobility, including their escorts, if any.

4.1.16 Airlines shall develop procedures for carriage of guide dogs, if required in cabin, for the assistance of persons with disability or reduced mobility. The guide dogs may be permitted in the cabin subject to the condition that they are properly trained, remain on floor at the passenger’s feet, properly harnessed and vaccinated. Passengers carrying guide dogs shall be required to produce a written proof to the airlines that their guide dog has been trained from appropriate institution, vaccinated and medicated.

4.1.17 Airlines should develop emergency evacuation procedures and handling of persons with disability or reduced mobility and include the same in their Safety and Emergency Procedures (SEP) Manual.

4.1.18 The presence of all categories of persons with disability or reduced mobility along with their escorts, if any, and any special arrangements made/required for them while on board, shall always be referred to the captain/cabin crew in-charge.

4.1.19 It shall be the responsibility of the cabin crew in-charge to ensure briefing to persons with disability or reduced mobility including their escorts, if any, before take-off on the emergency procedures, cabin layout and specialized equipment on board the aircraft to cater for their needs. Blind passengers shall be briefed verbally. Braille brochures may be provided as a back-up of such briefing. Instructions in large print may also be made available for persons with low vision.

4.1.20 Airlines should provide safety briefing and procedure for emergency evacuation in respect of person with disability or reduced mobility in any of the form of passenger briefing card, individualized verbal briefing, video display (in aircraft with In-flight Entertainment System), etc.

4.1.21 When overnight accommodation is offered by the airline during in-transit off-loading due to unforeseen circumstances, persons with disability or reduced mobility shall be allocated accommodation suitable to their needs as far as practicable.

4.1.22 Airlines shall ensure that persons with disability or reduced mobility are boarded separately (normally prior to all other passengers) as well as disembarked separately (normally after all other passengers have left the cabin) in order to facilitate the procedure of embarkation and disembarkation and to provide the necessary assistance to them.

4.1.23 Airlines shall make suitable arrangements for assisting persons with disability or reduced mobility for their quick clearance and baggage delivery. For the purpose of this paragraph, their checked-in baggage should be given “Assistive Device” tags with tag number bearing sign of assistive device to ensure early identification and delivery of the same at ladder point or at the convenient point after exit.

4.1.24 Airlines should do their utmost to ascertain that any such special equipment of persons with disability or reduced mobility is properly identified and tagged, and is always transported with the passenger concerned in the same aircraft.

Note: Airlines should allow carriage of assistive devices free of charge as additional baggage subject to the limitation of the aircraft.

4.1.25 Airlines shall not insist on medical certificate or special forms from persons with disability or reduced mobility who wish to travel without an escort and only require special assistance at an airport for embarking/disembarking and a reasonable accommodation in flight.

4.1.26 Airlines may require medical certificate only when they have received information that the passenger:

a) suffers from any disease, which is believed to be actively contagious and communicable;

b) who, because of certain diseases, or incapacitation may have or develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedures;

c) would require medical attention and/or special equipment to maintain their health during the flights;

d) there exists a possibility of medical condition aggravated during or because of the flight;

e) would be travelling in a stretcher or incubator;

f) needs medical oxygen during the flight.

Note: Persons with disability or reduced mobility should keep all the required forms for assistance ready in advance, to avoid flight delays. Such Forms and information shall be made available by airlines on their website.

4.1.27 Passengers having any of the conditions mentioned in Para 4.1.26 (a) through

(f) shall produce medical certificate from a qualified registered medical doctor stating that:

a) the passenger is capable of completing the flight journey safely without requiring extraordinary medical assistance during the flight;

b) disease or infection would not under the present condition be communicable to other passengers during the normal course of flight journey;

c) precautions that would have to be observed to prevent the transmission of disease or infection to other persons in the normal course of flight journey;

4.1.28 In case the passenger has a connecting flight with another airline, the medical certificate shall be accepted by the first airline at the first point of check-in and the information transmitted to the connecting airline so that the passenger is not required to furnish the same again.

4.1.29 Airlines may seek information from persons with disability or reduced mobility in the IATA Medical Information Form (MEDIF) or Incapacitated Passengers Handling Advice (INCAD) at the time of booking, which will be used for the purpose of providing them special assistance and/or medical clearance thereby ensuring their smooth travel.

Note: MEDIF and INCAD are standard forms used by many airlines to organize any assistance or equipment required by the persons with disability or reduced mobility during travel and to decide whether they are fit to fly. The INCAD is typically completed by the passenger or his/her representative and the MEDIF is completed by the doctor. Both the MEDIF and INCAD forms are valid for one journey (origin to destination).

4.1.30 Airlines may also issue IATA Medical Manual prescribed Frequent Travelers Medical Card (FREMEC) to those passengers with chronic, but stable medical conditions, and those with additional needs, for their future travel. FREMEC issued by airline shall be accepted by the other airlines also to avoid necessity of obtaining medical clearance for each journey and determines the passenger‘s special handling requirements.

4.1.31 Airlines shall keep a record of FREMEC of persons with disability or reduced mobility in their reservations system for easy reference and their future travel.

4.1.32 Airlines shall ensure that all the medical information collected from persons with disability or reduced mobility in this manner is kept strictly confidential.

4.1.33 In case of change of aircraft type with the same or another airline, airlines shall endeavour to provide similar facilities to persons with disability or reduced mobility, subject to compliance of regulatory provisions.

4.1.34 Airlines shall ensure that aircraft coming newly into service or after major refurbishment shall be fitted with special equipment to cater for the needs of persons with disability or reduced mobility commensurate with the size of aircraft.

4.1.35 Before refusing carriage to any person on the basis of disability, the airline shall specify in writing the basis of such refusal indicating its opinion that transportation of such persons would or might be inimical to the safety of flight.

4.2 Airport Operator Specific

4.2.1 Airport operator shall display signages throughout the airport including terminal building in a clear and unambiguous manner as per international standards. The points of arrival and departure shall be clearly indicated with basic information about airport in accessible format.

4.2.2 Signages for all spaces in the terminal building reserved for persons with disability or reduced mobility should be clearly indicated to discourage the use by other passengers.

4.2.3 Airport operator shall endeavour to ensure that parking spaces are reserved and located in the close proximity to the terminal building for persons with disability or reduced mobility.

4.2.4 Airport operator shall provide ramps at least at the main entrance/exit to the terminal building for easy access by persons with disability or reduced mobility.

4.2.5 Airport operator shall ensure that all points of access open to the public are accessible to persons with disability or reduced mobility.

Airport operator shall ensure that all points of access open to the public are accessible to persons with disability or reduced mobility. A provision of helpdesk to be made which will provide all necessary information to assist a disabled passenger.

4.2.6 All areas and services in the terminal building that are open to the public shall be accessible to persons with disability or reduced mobility.

4.2.7 All equipment provided for use by general public such as telephones, internet service, etc. should also be accessible to persons with disability or reduced mobility including those with sensory impairments.

4.2.8 Flight information system should be positioned in such a way to ensure its readability by people in wheelchair and those with visual impairment. Provision of audible announcements should be made for people who are not able to use visual displays such as blind and with learning disability.

4.2.9 Airport operator shall ensure that persons with disability or reduced mobility are transported within the airport in the same condition, comfort and safety as those available for other passengers. The airport operator should ensure that the assistive devices being used to assist a disabled passenger are as per the standards set by Ministry of Social Justice and Empowerment. Effectivity of the provision for standardization of such equipment will be from 01 Oct 2016.

4.2.10 The airport operator shall ensure that the facilities at the airport are accessible to persons with disability or reduced mobility during their transit through the airport.

4.2.11 Airport operator shall provide ambulance facility for the passenger on arrival and departure at the airport upon advance request by the passenger/representative/airline.

4.2.12 Airport operator shall make appropriate provision for ambulift at the airport to enable persons with disability or reduced mobility to embark/disembark the aircraft without inconvenience. Such provision may be made in coordination with Ground Handling Agencies (GHAs), if required. Airport where ambulift or aerobridge facility is not available, provision of towable ramp should be made. Effectivity of the provision for standardization of such equipment will be from 01 Oct 2016.

Note: Though the existing practice and responsibility of providing ambulifts may vary at various airports, it will rest with the airport operator, who must ensure compliance in coordination with the airlines, GHAs, etc.

4.2.13 Any charge that airport operator levy the same should be displayed in conspicuous manner on their respective website and terminal building.

4.3 Training Requirements

4.3.1 All airlines, airport operators, security, customs, and immigration bureau organizations at airport shall conduct training program, as per the training module provided by Ministry of Social Justice and Empowerment, for all personnel engaged in passenger services for sensitization and developing awareness for assisting persons with disability or reduced mobility and to ensure that they are well briefed about their responsibilities. Effectivity of the provision for standardization of such equipment will be from 01 Oct 2016.

4.3.2 The contents and duration of the training program shall be in accordance with the guidelines issued by the Department of Disability Affairs, Ministry of Social Justice & Empowerment.

Note: The training may include but not limited to the following:

a) Barriers faced by persons with disability or reduced mobility, including attitude, environment and organisation, and suggestions for removing such barriers.

b) Information on the range of disabilities, including hidden or less visible disabilities.

c) Skills needed for assisting persons with disability or reduced mobility.

d) Communication and interpersonal skills for interacting with persons with disability or reduced mobility.

e) Health and safety information.

f) General awareness about relevant regulations.

4.3.3 The operators shall ensure that all its employees are imparted disability-related basic training and refresher training at appropriate interval.

Note: Disability related training provides practical overview and is relevant in particular to those providing assistance to persons with disability or reduced mobility. It increases understanding of the whole range of impairments so that personnel are aware of how to interact with persons with disability or reduced mobility and to tackle negative perceptions and attitudes towards such passengers.

4.3.4 In addition to basic training, operators should provide specific training for personnel who may be required to provide direct assistance to persons with disability and/or persons with reduced mobility.

4.3.5 Operators shall ensure that adequate training is provided to all its service providers, ground handling agencies and sub-contractors responsible for providing assistance services.

4.3.6 It shall be the responsibility of airport operator to ensure that security staff positioned at airport undergoes disability-related training.

4.3.7 Airlines shall ensure that cabin crew safety and emergency procedures training is combined with disability awareness training for assisting persons with disability or reduced mobility in the cabin environment.

4.4 General Requirements

4.4.1 Operators shall formulate a detailed procedure for carriage of persons with disability or reduced mobility and publish the same on their website. Operators including the travel agents shall ensure that web content conforms to the Web Content Accessibility Guidelines (WCAG) so as to make it more accessible to persons with disabilities. Operators shall display disability policy and guidance for persons with disability or reduced mobility on the main page of their website.

4.4.2 Operator shall develop in-house document on handling persons with disability or reduced mobility, which should be used for strict compliance by all employees. Such a document and the proof of its compliance shall be made available to DGCA and other enforcement agencies. Such document/manual should be readily available for reference of all personnel required in handling such persons.

4.4.3 Operator shall document their responsibility with regard to the travel of persons with disability or reduced mobility, and make it available on their website.

4.4.4 All assistive devices shall be provided without any extra cost to the persons with disability or reduced mobility within India.

4.4.5 Operators, both the airlines and airport, shall ensure availability of low floor accessible buses at the airports to enable easy boarding and alighting of passengers.

4.4.6 In case of transfer between airlines and terminals, the airlines and airport operators shall ensure smooth and hassle free transportation of persons with disability or reduced mobility.

4.4.7 Persons with disability or reduced mobility requiring special assistance or protection from disturbance, including their escorts, shall be permitted to stay on board during transit stops, if they so desire, subject to the observance of applicable safety and security norms.

4.4.8 Where wheelchairs or other mobility equipment or assistive devices are lost or damaged whilst being handled at the airport or transported on board aircraft, the passenger to whom the equipment belongs shall be compensated by the airline/airport operator/GHA/organisation responsible for such loss or damage.

4.4.9 As a part of Annual Surveillance Programme (ASP), DGCA shall conduct surveillance of the operators to ensure compliance of the CAR.

4.5 Passenger Grievance Redressal

4.5.1 A person with disability or reduced mobility, who considers that provisions of this CAR have been infringed, may bring the matter to the attention of the airlines, airport operator, as the case may be.

4.5.2 The operator shall ensure speedy and proper redressal of these complaints.

4.5.3 Operator shall appoint a Nodal officer and Appellate Authority to settle the grievances in a stipulated time frame. In this regard, the operators shall conspicuously display the details of Nodal Officer and Appellate Authority on their respective website.

4.5.4 The internal grievance mechanism of operators shall be transparent with a provision of online complaint handling. All complaints registered shall be issued a unique reference number.

4.5.5 If the concerned operator fails to fulfill their obligations, the person with disability or reduced mobility may complain to the statutory authorities set up under relevant applicable laws such as Chief Commissioner for Persons with Disabilities/Commissioner for Persons with Disabilities in concerned state.

(Arun Kumar)

Director General of Civil Aviation

Rev. 6, dated 9th July, 2021

AIR INDIA EXPRESS

FAQs

Can I bring my own oxygen device or other medical equipment onboard?

Portable medical electronic devices can be used during all phases of flight provided it does not interfere with the aircraft electrical, navigational, communication equipment nor does it pose any safety hazard to guests, the aircraft, and the cabin occupants.

The following are allowed on our flights

Mobility aids and devices that have no battery (for example, canes or walking frames) are allowed as cabin baggage.

Mobility devices with batteries

CPAP machines and POC are allowed but are subject to batteries satisfying certain criteria.

The following are not allowed on our flights:

Guests who need medical oxygen during the flight.

We won't be able to accept guests requiring a continuous flow of oxygen during the flight. Oxygen supplies (cylinders/bottles), medical equipment or devices are not permitted onboard. Guests with medical conditions that need special assistance including those that may require administering or carrying medication/syringes onboard are requested to contact us via our live chat or our support team 48 hours before the scheduled flight departure date to make a prior arrangement for the type of special assistance required. As security screening at airports is outside our control, guests must carry a doctor's letter at all times confirming the need to carry such items/devices onboard the aircraft. If you need to bring other medical equipment or devices onboard, please contact us at least 48 hours prior to departure via 'Support' or alternatively, walk into our travel service centres.

Can I travel if I have a minor case of an infectious disease / skin

You may travel if you have a medical certificate or doctor’s letter confirming you are fit to fly. Please be advised that the provided medical certificate must not be dated more than seven calendar days from the date of travel and you are also required to sign a Limited Liability Statement upon check-in confirming that you are fit to travel.

Illness: Chicken Pox

When may the guest travel? Five days after the rash first appeared, provided the spots are scabbed over

Illness: Measles

When may the guest travel? Five days after the rash first appeared

Illness: Mumps

When may the guest travel? Five days after the swelling first started

Illness: Rubella

When may the guest travel? Five days after the rash first appeared

Illness: Tuberculosis

When may the guest travel? If a medical certificate proves that the guest is not infectious

Illness: Whooping Cough

When may the guest travel? Five days after starting an antibiotic treatment or three weeks after the onset of symptoms if not treated.

Airline reserves the right to permit guests with medical conditions that may deteriorate during the journey. We have the right to refuse service for guests who we feel may not be fit to travel. If there are concerns or indications that a passenger may have an infectious disease or skin problem, the airline may insist on further medical clearance.

I am disabled, blind/visually impaired/ have reduced mobility. Do I need to travel with a companion?

Generally, we would prefer an able-bodied person to accompany you. However, you can travel unaccompanied if you are able to do the following by yourself.

Fasten/unfasten the seat belt, support yourself, and reach an emergency exit unaided.
Retrieve and fit a life jacket.
Wear an oxygen mask without assistance.
Able to understand the safety briefing and any advice or instructions given by the crew.
Use the toilet.
Feed yourself.
Administer your own medicines and medical procedure.

Can I still fly if I have a medical condition?

We understand that unexpected situations often arise involving illnesses or medical procedures that can disrupt travel plans. A guest with a medical condition/illness is required to produce,

A valid medical certificate confirming that the guest is fit to travel and should be dated not more than seven calendar days before the date of travel unless otherwise determined by us.

You are required to sign a Limited Liability Statement upon check-in confirming that he/she is fit to travel.

If you do not wish to fly due to serious illnesses or medical conditions, or need more information, please contact our customer support.

What medical conditions/illnesses don't require proof of medical certificate for me to fly ?

You don't need to show a medical certificate for any of the medical conditions/illnesses listed below provided that,

It has occurred more than three months prior to the applicable flight departure date.
You are stable and generally feel well.
You do not require an additional oxygen supply during the flight.

The list of medical conditions/illnesses include, but are not limited to:

Paralysis
Motor neurone disease
Multiple sclerosis
Parkinson's
Food allergies
High blood pressure or cholesterol
Diabetes
Blood disorders (such as anaemia, provided no oxygen is required)
Epilepsy (only if you have not had a seizure 24 hours prior to your flight departure time)
Arthritis
Insect bites
Minor injuries (toe and finger injuries, twisted ankle, pulled muscles or small cuts)
Sunburn
Hepatitis B or C
Dengue fever
Viral meningitis
Malaria
Cholera (as long as the symptoms have settled, you are well enough to travel and the public health authority in the destination country allows travel)
Hepatitis A (as long as you feel well enough to travel)
Shingles (as long as the rash is not weeping or is covered)
Yellow fever (as long as you feel well enough to travel and the public authority in the destination country allows travel)
Flu (as long as the symptoms have settled)
History of heart attacks
Angioplasty
Deep vein thrombosis (DVT) or pulmonary embolism (PE)
Stroke (CVA) or head injury
Surgery (heart, chest, or abdomen)
Joint replacement or amputation

How can I add a wheelchair online?

You can add wheelchair by visiting "Manage booking" on website, mobile app or by chatting with Tia

What are the types of wheelchairs you have?

We have 2 types of wheelchairs,

Ambulatory: A passenger who is able to board, move about and deplane unassisted or with very little assistance

Non Ambulatory: A passenger who is not able to board, move about and deplane unassisted. includes those totally immobile Guests who shall be: either waist down (paraplegic) or neck down (quadriplegic) may/need to have a companion or an escort during travel.

Are there any additional charges for guests on wheelchairs?

Our wheelchair services are absolutely free of cost.

Should I pre-book a wheelchair?

Yes, we strongly recommend you to Pre-book your wheelchair as for safety and operational reasons, we can only accept a limited number of passengers requiring wheelchair services per flight.

Can I prebook special needs assistance (Wheelchair Services) online?

You may pre book Wheelchair Service at the time of booking or via Manage or while doing your web check-in on our website at least 48 hours prior to the scheduled departure time. Please note that failure to prebook may result in wheelchair service being unavailable upon your arrival at the airport. For health and safety reasons, guests in wheelchairs must check in at the airport.

Can I add wheelchair services through the travel agency ?

Yes, you can add wheelchair services through the travel agency

Whom should I contact to get a wheelchair at the airport?

Please approach our sales counter or check-in counter staff to get wheelchair assistance at the airport.

How will a guests wheelchair/mobility device be transported?

Mobility aids and devices that have no battery

Wheelchairs and mobility devices that have no battery (for e.g: canes, crutches and other types of walkers) are allowed on board as cabin baggage. You may continue to use your mobility aid/device up to the aircraft door/passenger steps after which it must be handed to our Ground Operations staff who in turn will ensure the acceptance in the aircraft cabin or aircraft hold subject to aviation security guidelines governed by the local laws.

Please refer to our guide to pre-book for guests with special needs.

Mobility aids and devices with batteries (lithium-ion & non-lithium batteries):

To ensure safe transport of the mobility devices we encourage our guests to avail of on-ground Wheelchair assistance from us.

Note: passengers with specific requirements may check-in online. If you choose to check-in online, you must still present yourself at the check-in counter upon arrival at the airport so we can help accommodate your specific needs. Guests traveling with mobility aids and devices are requested to report at least two hours prior to departure.

(Lithium-ion): We will remove the batteries at the check-in counter and you will carry the batteries in an appropriate manufacturer-issued battery pouch to the cabin so that the Wheelchair can be accepted. The removed batteries must be carried in cabin baggage by our guests. (Non-Lithium Batteries):-Non-Spillable ‘Wet’ Battery

I.Non Collapsible/Non-removable battery

We shall accept only after ensuring the battery terminals are protected from short circuits by being enclosed in a battery container provided by the manufacturer. We will ensure the battery is securely attached to the wheelchair or mobility device and electrical circuits are inhibited.

II.Collapsible/Removable battery

We will ensure batteries are removed and the wheelchair/mobility device can be carried as checked baggage without restriction. The removed batteries must be carried in a strong, rigid packaging provided by the manufacturer so that it’s protected from short circuits.

Please note:

A battery will not be accepted if it is leaking, cracked, ruptured, dead, or damaged. The power rating of the lithium-ion battery must not exceed 300 Wh. For a device fitted with two batteries for operation, the power rating of each lithium-ion battery must not exceed 160 Wh.

A maximum of one spare lithium battery not exceeding 300 Wh, or two spares each not exceeding 160 Wh, may be carried in the passenger cabin of the aircraft in an appropriate manufacturer-issued battery pouch.

A battery will not be accepted if the battery mark or the battery mark label or user manual is not in English. The label must be clearly visible. At check-in, the battery will remain attached to the wheelchair/mobility device and the wheelchair/mobility device with the attached battery must be handed in at the check-in counter to be transported as check-in baggage.

To assist our staff with processing your battery-powered wheelchair/mobility device, you must carry:

The test document that shows the lithium-ion battery meets the requirements of subsection 38.3, part III of the United Nations Manual of Tests and Criteria.

An appropriate manufacturer-issued battery pouch. However, we can provide the pouch if required or if you don't have one. We will remove the battery at the check-in counter and you will carry the battery in an appropriate manufacturer-issued battery pouch to the cabin.

Can I bring my wheelchair on board?

Wheelchair/mobility devices without battery:

wheelchair/mobility devices that have no battery are allowed as unchecked baggage. You may continue to use your wheelchair up to the aircraft door/passenger steps after which it must be given to our staff to be loaded in the aircraft hold. We strongly encourage you to check in your wheelchair and use the one provided by us.

Wheelchair/mobility devices with battery:

wheelchair/mobility devices that have a battery must be checked-in. We accept battery-operated wheelchairs and mobility devices.

Does your domestic network provide stretcher facility ?

We are here to assist and provide you with the utmost care as the airline of your choice. Guests with special needs can request for a Stretcher while traveling with us. For a hassle free and convenient journey, guests may pre-book the stretcher facility at least 72 hours prior to the scheduled departure of the flight.

How can I enquire for stretcher service for travel?

To book a stretcher on our domestic network flight, guests are requested to raise a request through our call centre (Number- +91 124-4435600/+91 124-4435601) at least 72 (seventy two) hours before the scheduled time of departure.

Guests are required to fill out the Stretcher Enquiry Form and the MEDA Form. One section of the Stretcher Enquiry Form deals with medical details and must be completed only by the attending physician of the guest travelling with you. Another section deals with travel details. Guests are required to share the fully filled Stretcher Enquiry Form and MEDA Form on the email shared by our Customer Happiness team member.

What are the charges for stretcher service?

The stretcher installation on our airplane requires us to fold 8 seats across 4 rows for the stretcher to fit securely against the fuselage and rear bulkhead. The other 4 adjoining aisle seats across the same rows provide access to the stretcher, hence the applicable charges will be for all the seats used by the stretcher at the prevailing fare, plus a fixed handling fee. These 4 seats however can be used by the attendants of the stretcher passenger without any extra charge. Details of any attendants who will accompany the Stretcher passenger should be shared at the time of booking confirmation.

What are general T&C for stretcher services on the domestic network flights?

Stretchers will be accepted on all direct and via flights subject to feasibility, based on aircraft configuration and schedule.

We may require the airline's medical representative to meet the guest at the airport on the date of travel to determine the customer’s medical fitness.

Airline reserves the right to deny boarding to a passenger in its sole discretion if such passenger is found to be unfit to travel by our medical representative.

Airline may require a fresh medical form on the day of travel, for select cases. We will inform you of the same in the confirmation email.

The distance between the cabin overhead panel and the stretcher top cushion is 21 inches and the height of the stretcher from the floor is 41 inches.

Please note that the stretcher is installed as per the manufacturer's recommendations as specified in the engineering manual and we regret that individual requests for any alteration in installation cannot be met with.

In our domestic network aircraft stretchers are capable of carrying patients with a maximum weight of 300lbs (136 kgs approx.)

Ambulift Facility will be provided by the airline on All Metro City Airports, however, it is subject to availability. For other airports, Manual Transportation will be provided.

Carriage of Life Saving and other Medical Equipment on Board will be permitted only after getting clearances from Medical, Safety & Security Departments. No stretcher equipments (bed mattress, oxygen cylinder etc.) will be allowed by the passenger to be taken out of the aircraft. Cabin crew to ensure this is followed.

AKASA

INDIGO-2025/10

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Please select option for Special Assistance

Speech impaired

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Wheelchair

For detailed guidelines on Special Assistance, please CLICK HERE TO LEARN MORE

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all

DEL - MAA

Select Wheelchair Assistance Level

Up to Aircraft Door

To seat onboard- Escorted

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Please select the reason for wheelchair request

Medical Reasons

Cardiovascular &Circulatory Disorders

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+91 (Primary Contact Number)

How may we assist you at the airport?

Note:

A wheelchair user travelling alone should be able to carry out the following safety procedures unaided.

Leave their seats and reach emergency exits*
Take out & put on the life jacket
Fasten & unfasten seat belt

*this does not necessarily need to be by walking

I agree with the terms & conditions and read Fit to fly

Done

INDIGO-2017

Last checked 8-Jan-2017 https://www.goindigo.in/information/conditions-of-carriage.html

DOMESTIC

Refusal and Limitation of Carriage and Special/Disability Assistance
Right to Refuse Carriage
Guidelines on Unruly behaviour by a Customer on IndiGo’s aircraft:

Special/Disability Assistance

Seating accommodation & aircraft accessibility for passengers with a disability:

We will do our best to allocate you a seat that is most suitable to your needs, movable armrest for easy accessibility to the seats However, in order to meet the safety requirements of the DGCA CAR Section 3, Series M, Part I, passengers with mobility issues which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation in case of an emergency. To allow us to provide the best assistance, please provide us with as much information as possible at the time of your booking and or at the time of check-in

Lavatories:

A lavatory with a single panel door and additional grab bar is available on all our aircraft. Our cabin crew can provide assistance moving to and from the lavatory door(same as above), but will not be able to assist the customer inside the lavatory.

1. Infants

Age:

For safety reasons, children above the age of seven (7) days and under the age of two (2) years as on the date of travel are regarded as Infants. In the event of a failure to produce a valid proof of age for the Infant, full fare as applicable on the date of travel will be payable for the Infant and the infant will be allowed to travel only subject to availability of seats.

Seating:

No extra seats may be booked for Infants.
Infants cannot travel in their own seat and must be seated in an adult's lap.

Number:

A maximum of one infant per adult is allowed.

Fee:

For infants not occupying a seat a fee, as mentioned in Annexure A, per sector is applicable and is inclusive of all taxes including but not limited to applicable service tax, fees and surcharges.

Baggage allowance

Infants are permitted a baggage allowance for hand Baggage only for a maximum weight of 7Kgs

2. Minors:

Children above the age of two (2) and below the age of twelve (12) years are regarded as Minors. Children aged between the ages of 2 and 5 must be accompanied by a companion aged 18 years or more.

A child's journey under Flying Solo Service

As a child, travelling alone can be an exciting experience but a parent would need to know and be assured that the child will be taken care of.

IndiGo may, at its sole discretion, accept unaccompanied minors, that is, children aged above5 and below 12 upon payment of an additional fee as mentioned in Annexure A per Sector:

At departure

Please make the child available at the airport at least 2 hours prior to departure.
A parent or guardian is required to complete a signed form (click here to download the form) at the point of check-in at each departure airport prior to travel, which must include the name and contact numbers for a parent or guardian (above the age of 18) who will meet the unaccompanied minor at the point of arrival;
Valid photo-ID for both the unaccompanied minor and the parent or guardian is required at the point of check-in;
A staff member will take the child to the aircraft where our cabin crew will then look after them.
The parent or guardian must remain at the airport until the flight has departed.

On Board

During the flight our cabin crew will keep an eye on the child and will make sure that they have everything they need.
Do not worry about the meal, as it is included on our Flying Solo program.
To make sure that the child has a comfortable flight, the parent is requested to pack medication, warm clothing and a favorite toy or game in their hand baggage.

Transit/Transfer

If the stopover at transfer station is less than 6 hours and if the child is booked through out on IndiGo, we shall be able to accept the child under Flying Solo Services.
If the stopover at transfer stations is more than 6 hours and/or involves night halt and/or transfer is on other airline except IndiGo, we shall not be able to accept the child under Flying Solo services. In such cases child must be accompanied by someone who is above the age of 18 years in age.

Upon arrival

When the flight arrives, our ground staff will accompany and assist the child through the airport arrivals process.
We will only release the child to the care of the nominated adult, after checking their photo ID as per the details mentioned in the form
Please be available at the arrival hall at least 30 mins prior arrival to receive the child

Age of child	Availing Flying Solo
Under 5 years	Flying solo is unavailable, the child MUST travel with someone over the age of 18 years.
5-12 years	Book Flying Solo and can travel on all flights
13-18 years	The child can travel alone or we would be happy to offer Flying Solo service.

3. Pregnant Women

We understand that pregnancy is not a medical condition unless there are known medical complications which can endanger the life of mother or the fetus.

In case of normal and single pregnancies, expectant mothers till the end of 36 weeks of pregnancy may be permitted to fly on IndiGo flights provided there are no prior complications. Fit to Fly certificate from the treating obstetrician dated not more than 7 days before the date of travel is required only if the pregnancy is between 33rd & 36th week.
In case of normal and multiple (twins, triplets etc) pregnancies, is between 28th till the 32nd Week. Expectant mothers are allowed to travel only upto 32 weeks of pregnancy with Fit to Fly certificate from the treating obstetrician dated not more than 3 days before the date of travel is required only if the pregnancy is between 28th & 32nd week.
Expectant mothers beyond 32 weeks of pregnancy shall not be allowed to travel in case of complicated pregnancy. Fit to Fly certificate from the treating obstetrician dated not more than 3 days before the date of travel is required only if the pregnancy is between 28th & 32nd week.
In addition, medical clearance is given by the company doctor who will discuss the case on an individual basis with the passenger’s doctor/or will check all the medical documents of the passenger (pregnant lady) in case treating obstetrician is not contactable.

4. Safety Assistants

A Safety Assistant is any able-bodied person who assists the customer with disability to exit the aircraft in case of an emergency evacuation, or to establish communication with cabin crew for the purpose of the required safety briefing.

Who can be a Safety Assistant

The safety assistant shall be at least 18 years old, physically and mentally able and willing to evacuate the disabled customer in case of an emergency

Seating of the Safety Assistant

The Safety Assistant will be seated next to the customer, in order to assist in case of an emergency. If a safety assistant is accompanying several customers with disability, the safety assistant will be seated in the same row as the customer with disability. In case seats are not available in the same row, then the safety assistant is seated in the row immediately in front or behind of the customer with disability.

Examples of requirement of a safety assistant:

Customers traveling in a stretcher - The safety assistant must be a medical / paramedical escort. In selected cases IndiGo’s internal physician may permit a non-medical Safety assistant.
Customers with mental disability who are unable to comprehend or respond appropriately to safety instructions, including the regulatory safety briefing and any other safety related instructions provided in the aircraft.
Customers with a mobility impairment so severe that the person is unable to physically assist in his or her own evacuation of the aircraft in case of an emergency.
Customers with severe hearing , vision impairments and speech impairment , (all together) - if the customer cannot establish some means of communication with the cabin crew that is adequate both to allow transmission of the regulatory safety briefing, and to enable the customer to assist in his or her own evacuation of the aircraft in the event of an emergency
Any other disability which IndiGo, in its sole discretion decides may affect the safety of the customer while on board an aircraft

Customer Responsibility

We at IndiGo are highly committed to passengers’ safety and convenience and making the best of efforts to ensure that all our customers experience the finest of services on board our planes. Having said that, it is pertinent to mention here that our airline is still in an evolving stage. We have learnt to interact with persons with disability flying with us, however, we are still learning, constantly exploring, and finding ways to serve our customers better.

At this stage, we are trying our best to gain expertise and competence, thereby enhancing our teams’ awareness & customer handling skills.

In order to make your journey comfortable, we solicit passengers’ support and cooperation. For a passenger travelling alone, should be able to perform the following activities independently:

Requirements:

Fasten and unfasten seat belt?
Take out and put on the lifejacket?
Leave the seat and get to an emergency exit (this does not need to be by walking)?
Put on an oxygen mask?

For certain passengers we express our special concern and insist that they travel with a companion. Generally, the passengers who are likely to need a companion are those who:

Have a severe learning or cognitive challenge which prevents them from understanding or reacting to safety instructions
Are hearing and visually impaired
Have a challenge that prevents them from moving without assistance to reach an emergency exit.

5.Customers with Sensory Impairment –

(A) Visual Impairment

Pre-requisite

If assistance is required within the airport, customer or his representative shall intimate IndiGo about the type of assistance required prior to the departure.

At the airport

IndiGo would request Customers with Visual Impairment to check-in early for their flight for a hassle free experience If customer declares independence in mobility within the airport and doesn’t require any staff for assistance, the customer must ensure to be present at the designated boarding gate at the boarding time advised to him verbally by the staff.
Do note that our boarding gates close 30 mins (domestic) and 45mins (international) prior to the scheduled departure time, post which boarding is not allowed.
Also note since some the airports are silent airports there would not be any sort of announcements made.
The customer is welcome to board the aircraft at leisure; however if requested to the staff at the departure gate, the customer will be able to board first, the staff at the boarding gate shall assist you in boarding first.

On board

Every IndiGo aircraft comes equipped with Safety Briefing Cards printed in Braille for our customers who have vision disabilities.Our cabin crew will read the meal menu options, identify food items and placement on the tray and assist with opening the food package upon request. . Our cabin crew will not be able to provide any assistance in feeding such customer
Due to safety regulations, the customer with visual impairment will not be allocated an exit row seat.

(B) Hearing Impairment

Pre-requisite

If assistance is required within the airport, customer or his representative shall intimate IndiGo about the type of assistance required prior to the departure.

At the airport

IndiGo would request Customers with Hearing Impairment to check-in early for their flight for a hassle free experience.
If customer declares independence in mobility within the airport and doesn’t require any staff for assistance, the customer must ensure to be present at the designated boarding gate at the boarding time mentioned on their boarding pass. Also note most of the airports are equipped with electronic flight display, however, the nearest IndiGo staff can always be contacted for any assistance required.
Do note that our boarding gates close 30 mins ( domestic) and 45mins (international) prior to the scheduled departure time, post which boarding is not allowed.
The customer is welcome to board the aircraft at leisure; however if requested to the staff at the departure gate, the customer will be able to board first. The staff at the boarding gate shall assist you in boarding first.

On board

Due to safety regulations, the customer will not be allocated an exit row seat.

(C) Visual and Hearing Impairment

Pre-requisite

If assistance is required within the airport, customer or his representative shall intimate IndiGo about the type of assistance required at least 48 hours prior to the departure.
For customers’ safety, they will need to travel with a safety assistant if they need help to do any one of the following:

✓ Fasten and unfasten your seat belt

✓ Take out and put on your lifejacket

✓ Leave your seat and get yourself to an emergency exit (this does not need to be by walking)

✓ Put on an oxygen mask

✓ Establish communication with crew with regards to safety briefings and react to safety instructions

If you are required to travel with a companion, IndiGo will sell them a ticket at the same fare as that paid by the first passenger, even if rates have increased in the meantime. It may also be possible to find another passenger on the flight willing to take the role of an accompanying person for emergency purposes but this cannot be guaranteed.

6.Service Dogs:

When to inform:

Customers with sensory impairment intending to travel with their guide dog, should make their reservation via the IndiGo call centre and provide us notice of at least 48 hours prior to departure, that a guide dog will be travelling.

Seating of the guide dog

Please note that guide dogs for our sensory impaired customers shall not occupy any seat.
Customers with guide dog will be seated on the first row.

Documentation Required

The customer must produce complete and valid documentation including but not limited to identification cards to prove that the guide dog is a service animal and has all valid permissions including confirmation that it is trained from an appropriate institution
The certificate of vaccination of the guide dog shall be produced at the time of check-in.

Hygiene/travel requirements of a guide dog

The customer is required to bring a moisture absorbent mat, to place it under the guide dog. Further, the guide dog should be properly trained, restrained, muzzled and vaccinated
A guide dog may be denied boarding or removed from the flight if, IndiGo in its sole discretion decides that the animal cannot be contained by the customer or otherwise exhibits behavior that poses a threat to the health or safety of others on board.
Customer shall be fully responsible for the guide dog. A meet and assist service can be provided, if assistance is required at departure and on arrival, on prior request

Only for International:

If travelling into India or out of India, the guide dog must meet the requirements of the destination country

7. Mobility Assistance:

IndiGo would be more than happy to provide a wheelchair as per your requirement. In order to ensure the service meets your needs, our reservation team or the airport staff may ask you some questions to determine the level of assistance you require.
IndiGo wheelchair service is provided with an attendant at no additional charge to you. The attendant will assist in transporting you within the airport area and to the gate or the aircraft door (depending on the airport facilities).
Our team is trained in transferring techniques and can assist if you are unable to transfer by yourself from the wheelchair to/from your seat;
Whilst we will do everything we can to help our customers to their onward flight, they are requested to be aware that there might be a delay in assisting them during busy periods.IndiGo shall not be liable for any such passenger missing onward flights, we would always advise them to factor in delay times when making their travel plans.
Our employees are trained to assist our customers with disabilities and for any sorts of limitations, we offer a wide variety of special assistance.
Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.
If you are travelling in a group of 10 or more people and require wheelchairs, please contact 0124 6613838 at least 48 hours before scheduled departure
Please contact us either through this web site or by contacting our agents on 0124 6613838

IndiGo does provide the following facilities to its Customers with reduced mobility:

Assistance in moving to and from seats; and
Help in preparation for eating.

However, we express our inability to provide customers with any assistance for personal care needs on-board, such as, eating/drinking, administration of medications, assistance inside the lavatory, or other personal care needs. If assistance is required with any of these, we recommend a Safety Assistant.

8. Wheelchair users or Customers using wheelchairs, Crutches / braces / other prosthetic devices:

Before travel

We want our customers to be as comfortable as possible on their IndiGo flight. Our staff will be pleased to discuss their needs, so call us and we'll help you plan your travel

Traveling with own wheelchair

If customers wish to check-in their own wheel chair, IndiGo shall provide assistance to dismantle and/or reassemble the wheelchair under the supervision of the customer. However IndiGo shall not be liable for any damage arising while handling the wheelchair. Such checked in wheelchair will be returned to the customer at the destination airport
If the customer wishes to use their own wheelchair at the airport, they are permitted to do so up to the aircraft, whereupon it will be stored in the hold area.
In the event of loss or damage, mobility aids or any equipment relating to the disability which are placed into the checked are luggage is not covered for anything more than the maximum liability under IndiGo’s Conditions of Carriage.
We recommend suitable travel insurance for any equipment carried along
Customers are allowed to use their own crutches, braces and / or other prosthetic devices up to the aircraft, and may board withsuch items as hand baggage, provided the customers are dependent on them.
Customer with a disability may use their own manual powered wheelchair till the aircraft door
Unfortunately electronic powered wheelchair(s) with a wet-cell battery shall not be accepted since it’s corrosive in nature and is considered to be a ‘’Dangerous Good’’
Unfortunately electronic powered wheelchair(s) with lithium or non spillable battery shall not be allowed beyond the check-in counter, due to security reasons
Electronic wheelchairs will be dismantled at our check-in counters and the customer needs to carry something to seal the battery terminals to avoid damage to the battery

Airport Wheelchairs

We have wheelchairs available for use at all airport locations to assist with transportation from check-in to the boarding gate, making connections (if applicable) and from the aircraft to the arrivals hall at the destination. Customers can request this service when making their booking, and upon arrival at the airport they can notify one of our airport service agents about their wheelchair requirement. For an hassle free experience customers shall notify IndiGo at least 48 hrs prior departure

Safety Assistant

On board

If a customer is travelling without safety assistant, IndiGo shall be happy providing below mentioned assistance:

✓ will be able to extend a meet and assist service to the customer to assist in boarding, deplaning, flight connections and check-in / transfer / reclaiming of checked-in bags.

✓ stowing their hand baggage

✓ opening any parts of customer’s on board meal.

✓ on board individual safety briefings if requested by customer

IndiGo regrets its inability to assist with following,

✓ assist the customer with personal care and toileting needs before, after and during the flight.

At destination

If the wheelchair has been stowed in the hold, we'll make every effort to return it to the customer as close to the aircraft door as possible. If this is not possible, we will make sure there is a wheelchair available to assist customer to the baggage reclaim area

We can arrange assistance between the gate and the arrivals hall if the customer would like this service. Depending on the airport, this will either be by electric buggy, airport wheelchair or accessible buses.

9. Spinal Support Equipment (SSE):

Customers must bring their own spinal support equipment and should be fully responsible for installation, usage and removal.
Customer-supplied spinal support equipment will be carried free of charge.
If you are planning to travel with Spinal Support Equipment, we recommend that you please contact us on 0124 6613838 , at least 7 (seven) working days prior to departure and inform us of your SSE specifications.
Our Engineering team will then check to ensure that your equipment can be accommodated safely in the aircraft.

10. Travelling with broken limbs

All customers with a mobility problems such as fractured legs in plaster or paraplegics will preferably be allocated seats which will allow maximum space for their comfort, subject to load factor
All customers with limbs in plaster casts shall preferably be accommodated in seats near toilets and floor level exits provided with slide/raft (not emergency exit row seats).

11. Passengers with Psychiatric or Emotional disorders:

Passengers with psychiatric or emotional disorders shall always travel with a safety assistant.
The safety assistant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.

12. Passengers having Autism/ Intellectual disability/Dementia / Alzheimer's and Down syndrome :

Customers with Autism/Intellectual disability/Dementia/Alzheimer's and Down syndrome need to book their flights at least 48hrs prior departure by call our call centre at 09910383838
While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel
Autism/ Intellectual disability/Dementia / Alzheimer's and Down syndrome customers will be given time to settle in their seat before other customers board the aircraft.
Our customer service and cabin crew team will provide all the assistance required other than the ones provided by a safety assistant.

IndiGo offers

Assistance, upon request, from the ticket counter till the aircraft seat shall be provided . In addition, meeting their family member at the gate upon arrival is also available. These requests need to be made at the ticket counter at check-in. The name of the person picking up the customer must be communicated at the time of check-in as well.

13. Internal Medical Devices:

If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

14. Portable oxygen concentrators ( POC)

Only Portable Oxygen Concentrator (“POC”), approved by Federal Aviation Administration (“FAA”) is permitted on board IndiGo flights either as checked-in or hand baggage, free of cost, subject to following conditions being met:

A request for carriage or use of the POC on board being made by the Customer to IndiGo a minimum forty eight (48) hours in advance from the scheduled departure time;
POC should not cause any interference with the electrical, navigation or communication equipment on board;
Passenger carrying the POC on board must comply with all security requirements and instructions communicated by the Crew, from time to time;
Passenger alone will be solely responsible for packing, assembling, dismantling or facilitating administration of POC both on ground and on board. IndiGo will under no circumstances be liable or responsible for the same.
Notwithstanding anything contained herein, IndiGo, in its sole discretion, reserves the right to refuse carriage of the POC, if it is likely to endanger the safety of the aircraft or of any person;

If POC is to be carried as checked-in baggage:

For safety purposes, Customer must ensure that the POC prior to check in is empty and free of pressure. Thus, if the POC was used before coming to the airport, then the Customer must to reset the POC to avoid any residual oxygen in the equipment;
If POC operates on lithium battery, battery should be removed and carried by Customer as hand baggage. If POC operates on any other type of battery, battery should be removed and packed separately in such a way that battery terminals do not come in contact with any metal objects. Carriage of such batteries will further be subject to applicable regulatory requirements including but not limited to those mentioned under the Aircarft (Carriage of Dangerous Goods) Rules, 2003, International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, the International Air Transport Association (IATA) Dangerous Goods Regulations.

If POC is to be carried as hand baggage:

Customers carrying/using the POC on board shall be assigned only a window seat, except on rows 1,12 & 13. Such customers shall not be seated on middle or aisle seats. IndiGo reserves rights to change seats of such customers, if required.
Such customers must be capable of seeing, hearing and understanding the POC device warnings and should be in a position to take appropriate action, without assistance, in response to those warnings;
During taxi, take-off and landing the POC, if being used must be stowed under the seat in front.

During an unlikely event of decompression(means in case of decrease of cabin pressure)

Passengers must wear the oxygen mask from the overhead panel as a primary source of oxygen and not their POC, as the oxygen mask would ensure a continuous flow of oxygen and would also minimize the chance/ effects of decompression sickness.

IndiGo’s has a list of FAA approved POCs, such list is indicative and not exhaustive. Please call our call centre or airport operation to clarify if your POC is approved for carriage in our aircraft

15. Customers with certain adverse medical conditions:

Customers who are ailing from any particular medical condition can travel on IndiGo after giving prior information regarding his/her medical condition, at least 48 hours prior to the scheduled departure of the flight, as per the medical form provided on IndiGo Website, in order for IndiGo to provide complete assistance to such Customer.
The Customer must also inform IndiGo regarding any hospitalization requirement upon arrival.
In case a Customer will be accompanied by a safety assistant during travel then his/her name and contact details must also be shared with IndiGo.
IndiGo would want to mention that its cabin crew are not authorized to give special assistance (e.g. lifting etc.). Further they are trained only in first aid and are not permitted to administer any injection or to give medication. IndiGo neither facilitates nor allows carriage or usage of oxygen cylinders on board.

A customer who has agreed to this Conditions of Carriage agrees and understands that he/she has accepted to undertake the travel on IndiGo on his/her own will and volition and further agrees that IndiGo will not be responsible for any liability other than the liability as specified in the Conditions of Carriage.

Customers requiring stretchers

To make a Booking for such Customers, requests need to be placed no later than 48 hours prior to the scheduled time of departure of the flight.
Customers are required to take a print-out of the IndiGo medical form click here, available on the Website, and have the same filled out by the Customer’s treating physician, prior to making the Booking, and then fax the same to 0124-4068536.
Customers are required to include their Booking confirmation / PNR number on the fax and the travel Itinerary to ensure correct processing. Based on an assessment of IndiGo’s internal physician, a Booking confirmation will be communicated to the Customer within 24 hours of receipt by IndiGo of the fax.
Please note that IndiGo reserves the right to have an IndiGo medical representative meet the Customer at the airport on the date of travel to determine the Customer’s medical fitness for travel on that date. The applicable Charges will be for nine (9) seats at the prevailing fare, plus a handling fee as mentioned in Annexure A..
Our customer service and cabin crew team will provide all the assistance required other than the ones provided by a safety assistant

16. Customer Grievance Redressal

At IndiGo we strive for utmost customer satisfaction and the teams have been trained to deliver highest level of customer satisfaction. However in the event should you feel dissatisfied about something please don’t hesitate to reach out to us so that we can make things right if they weren’t. We are reachable to you in more than one way:

Call Center: Call 09910383838 or +911246613838

Email:

Nodal Officer: Siddharth Biswakarma

Email: NodalOfficer@GOINDIGO.IN

Appellate Authority: Priya Kataria

Email: AppellateAuthority@GOINDIGO.IN

Contact: +91 124 661386customer.relations@goindigo.in

Our Customer Services Manager at various airports shall be more than happy to help you.

17. Frequently Asked Questions

1. I am visually impaired and will be carrying a white cane with me, how shall I inform the airlines?

Kindly contact us at 0124 6613838 if you have any assisting devices. We will find out the best way to store them so they arrive without damage. At the airport, please let the check-in personnel know that you may need extra time to board the plane. After the plane has landed, kindly wait in the plane until you see or have your assisting device, wheelchair, etc.

2. I am visually impaired, can I travel with my guide dog? If yes, what are the formalities involved?

We will make special arrangements for your Guide/Assistance Dog, to ensure they are able to travel with you in the aircraft cabin. Certified Assistance Dogs for blind passengers can travel free of charge in the aircraft cabin. Notify us at 0124 6613838 when travelling with a Guide/Assistance Dog at the time of booking as the number carried on each aircraft is restricted (please refer to our disability assistance page for more information).

3. I will be carrying my own motorized wheelchair, can you advise how shall I go about it?

We will require the dimensions, weight, type of tires, type of batteries, etc. of your wheelchair. We suggest you carry spare batteries. Wheelchair BATTERY may be disconnected due to safety reasons and wet cell batteries are not allowed to be carried on an IndiGo flight. Kindly inform your travel agent/us about any assisting devices you may need or already have like canes and crutches.

4. If I will be traveling through different time zones, how will jet lag affect my situation?

The following should be taken care during your trip: upper body strength, communication ability, speech issues, voice issues, vision problems, hearing problems, heat issues, medication needs, oxygen requirements, and dietary requirements. Make sure you carry your medications and back-up prescriptions with you on the plane, along with the doctors' name, address, fax number for faxing prescriptions, phone numbers, medical diagnosis, names and dosages of medication you're taking and any allergies you may have.

5. How long does it required to apply for a stretcher service in advance?

The seats of the stretcher passenger shall be reserved no later than 48 hours before take-off. In special circumstances, the application of the stretcher passenger submitted within 48 hours before departure can be accepted after it is confirmed by IndiGo. The stretcher passenger must be accompanied by at least one doctor or paramedic. If the doctor certifies that the patient doesn't need medical care during the trip, the passenger can also be accompanied by family members or guardians. Currently we have stretcher facilities on our domestic flights.

WHEELCHAIR TRANSPORT

https://www.goindigo.in/content/dam/goindigo/6e-website/pdf/download/IndiGo%20Wheel%20Chair%20Form.pdf

IndiGo

My Wheelchair Information

Place a picture of your wheelchair here (if

available)

Please specify on the picture, where to lift the

wheelchair from.

Name of Owner:

Contact Number:

PNR Number:

weight of Chair: _ kgs/lbs

Battery Type :

* Non Spillable (Dry Cell/Gel)

* Spillable (Wet Cell / Acid batteries are not carried by IndiGo)

* Lithium _____(No of Grams)

Are there any removable parts?

1. _ 4.

2. _ 5.

3. - 6.

Please specify the parts that fold/collapse

Are parts of the chair taken in cabin?

If yes, please specify

Special Instructions/Precautions

I, hereby, agree to explain to an IndiGo representative the way to dismantle, remove or fold different movable parts of my wheelchair also explain how to reassemble the same when I reach destination.“

Signature of Owner:

SPICE JET - 2025

Special Assistance

Introduction (Special Assistance)

Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +91-124-4983410 / +91-124-7101600.

Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

Onboard Facilities:

Following assistance are available on-board SpiceJet’s aircraft:

Assistance in moving to and from seats/lavatory.
Help in preparation for eating.

However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

Seating accommodation and aircraft accessibility for differently-abled passengers:

We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

Accessible Lavatories:

A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

SpiceJet offers special services for the following:

Wheelchair users or passengers using wheelchairs (mobility assistance);
Passengers travelling with crutches/ braces/ other prosthetic devices;
Passengers with Visual Impairment;
Passengers Travelling with Certified Guide Dogs;
Passengers with Hearing Impairment;
Passenger travelling with spinal support;
Passenger travelling with an assistant for medical purposes;
Passengers with intellectual/ developmental/ learning disabilities;
Passengers travelling with Internal Medical Devices;
Passengers who require a stretcher;
Passengers requiring oxygen aid;

Fitness to Fly Guidelines

Click here for download Fitness to Fly Guidelines

Special Needs

Carriage of Wheelchairs (Passengers with Limited Mobility & Senior Citizens) and Provision of Ambulift

Mobility Assistance:

SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of booking and/ or at the time of check-in;

SpiceJet wheelchair service is provided, with an attendant, at no additional charges. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required; Do note, wheelchair handling charges may be levied by the concerned airport operator or the handling agency at the international departure city. To get more information on the aforementioned handling charges, please check from the concerned departure airport before your travel.

Ambulift will be provided on chargeable basis, as applicable. This facility is available in selective cities only. Please check with the respective airline office of your departure/arrival city

Requirement for Ambulift must be informed to the airline at least 72 hours prior to the scheduled departure;

Please contact us at Reservations +91-124-4983410 / +91-124-7101600 should you have any questions about our wheelchair and Ambulift service;

If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+91-124-4983410 / +91-124-7101600 at least 48 hours before the scheduled departure;

Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a ‘Dangerous Good’;

Carriage policy of Portable Oxygen Concentrator (POC)

Oxygen - Onboard:

Carriage policy of Portable Oxygen Concentrator (POC)

POC’s are allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.

POC’s are allowed in hand baggage & check-in baggage both.

If the POC is to be carried as “on one’s person" and has to be used on board, it should fit underneath the seat in front; therefore, it should match the dimensions given below:

Dimensions (HxWxD) inches	Boeing	Q 400
Height	10	13
Width	15	15
Depth	16	15

If the POC is to be carried as “checked baggage”, there are no restrictions with regards to dimensions.

Request for the carriage of Portable Oxygen Concentrator (POC) in flight should be sent to custrelations@spicejet.com at least 48 hours prior to flight departure.

SpiceJet, in its sole discretion, reserves the right to refuse carriage of POC, if it is likely to endanger the safety of the aircraft or of any person.

For safety purposes, please ensure that the POC prior to check-in is empty and free of pressure. Thus, if POC was used before coming to the airport, then the customer must reset the POC to avoid any residual oxygen in the equipment;

The lithium battery attached to the POC should be removed and carried by the customer as hand baggage.

In case you need to use the POC during flight, please ensure to fill up the medical form and call our call center atleast 48 hours prior to the departure of your flight. here,

We will be seating our customers carrying/using POC on a window seat, except on exit rows.

During taxi, take-off and landing, the POC, if being used will need to be stowed under the seat in front.

During an unlikely event of decompression (in case of decrease in cabin pressure), you must wear the oxygen mask from the overhead panel as a primary source of oxygen and not the POC, since the oxygen mask would ensure a continuous flow of oxygen and would also minimize the chance/ effects of post decompression sickness.

The non-exhaustive list of current FAA approved POCs which are allowed on board our aircraft are mentioned below. Please note that this list is subject to change.

Please call our call centre if your POC is not included in the list mentioned below:

As carry-on baggage (FAA approved)

AirSep FreeStyle

AirSep LifeStyle

AirSep Focus

AirSep FreeStyle 5

Delphi RS-00400

Inogen One

Inogen One G2

Inogen One G3

Inova Labs LifeChoice

Inova Labs LifeChoice Activox

International Biophysics LifeChoice

Invacare XPO

Oxus RS-00400

Precision Medical EasyPulse

Respironics EverGo

Respironics Simply Go

As checked baggage (FAA approved)

AirSep FreeStyle

AirSep LifeStyle

AirSep Focus

AirSep FreeStyle 5

Delphi RS-00400

Inogen One

Inogen One G2

Inogen One G3

Inova Labs LifeChoice

Inova Labs LifeChoice Activox

International Biophysics LifeChoice

Invacare XPO

Oxus RS-00400

Precision Medical EasyPulse

Respironics EverGo

Respironics Simply Go

DeVilbiss Healthcare iGo

Invacare Solo2

Oxlife Independence Oxygen Concentrator

SeQual Eclipse

SeQual SAROS

Only the above FAA approved POCs are permitted for carriage either carry on or as checked baggage

Passengers travelling with Crutches / Braces / other Prosthetic Devices:

Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

Passengers with Visual/Hearing/Speech Impairment:

Passengers with Visual Impairment:

SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;

If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;

SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;

If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;

You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

Guide dogs (seeing eye dogs) are permitted on SpiceJet flights in the aircraft cabin if they are accompanied by a visually impaired passenger. All such bookings must be made through SpiceJet Reservation and passenger must inform about the requirement of travelling with a guide dog.

Guide dogs for a visually impaired passenger will not occupy any cabin seat; and the passenger would be required to bring a moisture absorbent mat to be placed under the guide dog and the canine must be properly trained, vaccinated, restrained and muzzled.

SpiceJet does not accept guide dogs on flights operated on Q400 aircraft.

Passengers with Hearing Impairment :

If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

We offer the following assistance:

Meet and assist service to escort you to and from the aircraft;
Priority boarding.

We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

Passengers travelling with Spinal Support Equipment (SSE):

Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +91-124-4983410 / +91-124-7101600, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

Passenger travelling with an assistant for medical purposes:

For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
Has severe hearing and vision impairment and cannot communicate with our cabin crew.

Passengers having Autism or Intellectual Disability:

Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +91-124-4983410 / +91-124-7101600;
While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.

Passengers travelling with Internal Medical Devices:

If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

Carriage of Persons Suffering from Mental Disorders or Epilepsy in Aircraft:

No person shall knowingly carry or permit to be carried, or connive at the carriage of, a person suffering from any mental disorder or epilepsy in any aircraft.
The above prohibition shall not apply if the person to be carried is certified by a registered medical practitioner to be fit to travel by air without being a risk to other passengers or to the aircraft, and in addition :

has not taken or used any alcoholic drink or preparation within twelve hours of the commencement of the flight;
is kept under proper sedative, if in a state of excitement, during the flight and stops en route; and
is accompanied by an attendant, provided that in case he has been in a state of excitement requiring sedation within the two weeks preceding the date of commencement of the flight, he shall be accompanied by a registered medical practitioner and adequate escort who shall individually and collectively be responsible for ensuring that no alcoholic drink or preparation is taken by the person in their charge and that such person is kept suitably sedated during the flight and stops en route.

The fit to fly certificate must be issued at the most 48 hours prior to travel.
Please note that the airline will not be able to offer the emergency exit row seats.
If any assistance is required within the airport, please identify your needs preferably at the time of booking or check-in. The airline would be able to extend our meet and assist service to help in boarding, deplaning and also during flight connections.

Carriage of Stretcher Case Passengers

A stretcher passenger is an ill/injured passenger who, because of their physical or mental condition, can only travel on a stretcher fitted in the aircraft. Travel on a stretcher is subject to prior approval, availability and payment of the applicable fee/fare.

Carriage of stretcher passengers on the international routes is not permitted.

Carriage of stretcher in SpiceJet flight is subject to certain restrictions as mentioned below:

Stretcher cases will be accepted on all direct flights subject to feasibility of aircraft configuration.

Clearance for all stretcher cases will be done by the SpiceJet Chief Medical Officer and operations. write an email to custrelations@spicejet.com to enquire about the charges associated with the carriage of stretcher.

A request for accommodating stretcher case passenger must be made atleast 48 hours prior to the flight departure.

The medical form is available here, which needs to be filled up by the patient’s treating doctor prior to booking and sent to the SpiceJet Chief Medical Officer by email (custrelations@spicejet.com )or Fax (0124-3913888)

For flights departing out of Mumbai, stretcher passenger and the accompanying escort must get their Covid-19 RT-PCR test done 96 hrs prior to the departure. Test reports of the stretcher passenger and the accompanying escort, along with the medical summary/discharge summary of the stretcher passenger must be shared with the airline at custrelations@spicejet.com, atleast 24 hrs prior to their flight.

Only one stretcher case per flight will be permitted.

A maximum of 2 passengers (including the treating physician) are permitted to accompany the stretcher passenger.

The total free baggage allowances will be according to the number of seats paid. However, each passenger will be allowed to carry only the single entitlement of hand baggage and personal articles.

Clearance from Medical Department has to be obtained.

Passengers requiring stretcher should report 2 hour prior to the departure of their flights.

The flight(s) on which the stretcher case passenger is being carried, may be rescheduled for that particular day, as time would be required to fix the stretcher and necessary equipment on board the aircraft.

SpiceJet would be responsible only for the transport of the passenger by air from one sector to another. Arrangements for and cost of all equipment/ medications/accompanying medical escorts/ambulift facility etc., would have to be borne by the passenger.

Important Notice: The distance between the cabin overhead panel and stretcher top cushion is 2 feet and the height of the stretcher from the floor is 3.39 feet. Please note that the stretcher is installed as per the manufacturer's recommendations as specified in SpiceJet engineering manual and we regret that individual requests for any alteration in installation cannot be met with.

Medical Clearance

Assessment by company doctor/designated doctor (in stations where company doctor is not available) just before departure may be required in certain cases, before giving final approval. This would be mentioned by the SpiceJet Medical department in the clearance accorded and communicated to the internal departments as well as to the passenger representatives. A fresh MEDA form (giving details of passenger’s medical condition) on the day of travel may be asked for in selected cases. If the passenger’s medical status is noted to have deteriorated, as compared to the details provided in the MEDA form, permission to fly may be refused. In all cases, the decision of the SpiceJet medical department regarding the fitness of passenger to fly and the type of escort required, will be final.

The MEDA Form should be complete, accurately and legibly filled by the patient’s treating doctor and faxed to the chief medical officer, at least 48 hours prior to the flight. All medical details asked for must be completed. The passenger must produce a certificate from his treating doctor certifying that he is fit to travel by air and is free from any contagious disease as well as a detailed medical report from the treating doctor.

The indemnity bond should be completed and signed by the patient/his relative on reaching the airport.

After confirming fit to fly status, the doctor on duty will certify and fax the MEDA form back to the departure station.

Passengers requiring stretcher should report 2 hour prior to the departure of their flights.

Relatives and passengers must also request their treating physicians to refer to the 'GUIDELINES' printed on the reverse of the MEDA Form.

Due to security reasons, personal oxygen cylinders, oxygen concentrators, etc., will not be carried on board the aircraft.

Cabin Staff are trained in first aid only and are not expected to render special nursing care to critically ill cases. Cabin crews are not permitted to administer injections or open physician kits which contain life saving drugs and equipments. These kits can be opened only under instructions of Registered Medical Practitioners.

No services such as urine bags, pampers, etc., will be provided by SpiceJet. Passengers will have to make their own arrangements if they wish to carry any of these items.

No medical support will be provided by SpiceJet. The passenger will have to be accompanied by a medical escort (doctor, with minimum MBBS) or paramedical escort (registered nurse) or non medical escort as per the decision of the medical department.

Ambulift Facility will be provided by the airline, however, subject to availability of the same, being provided by the Airport Operator. However, passenger or his relatives may liaise with the respective Airport Manager for this facility well in advance.

Ground and Transit oxygen arrangements are to be made by the passenger in conjunction with the Airport manager or ground staff in liaison with AAI.

Carriage of Life Saving Equipment on Board for Passengers Requiring Medical Assistance

Carriage of Life Saving and other Medical Equipment on Board will be permitted only after getting clearances from Engineering, Security Departments.

Manufacturers’ technical details regarding equipment, safety precautions if any, procurement source, manufacturers contact details etc should be submitted at least 72hrs prior to flight.

All equipment on board must be secure.

The Treating Physician should give a certificate stating that:

All equipments are battery operated (dry, non-spillable, sealed batteries only).

The battery does not need to be recharged in-flight (no recharging facilities are available onboard)

The equipment is life-saving and will be required in-flight.

It will not emit any electromagnetic radiation which could interfere with the communication/navigation of the aircraft or aircraft equipment.

There is an adequate supply of fully charged batteries, i.e., sufficient for 150% of maximum expected flight duration. Additional batteries must be packed as per IATA DGR.

Guidelines for carrying life-saving equipment on-board to be followed.

Ventilators and personal oxygen cylinders/oxygen concentrators are not permitted on the aircraft.

Forms

Please find below the forms required for various medical conditions:

Type Of Form	Medical Condition	Download
Fitness Certificate	Persons suffering from any disease, which is believed to be actively contagious and communicable. Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure	FC
Medical Information Form (MEDIF)	Requirement of oxygen inflight Recent major illness Recent surgery or hospitalisation Use of medical equipment inflight Requirement of stretcher Newborns under 7 days	Med
INCAD Form	Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy) Visually Impaired – vision loss to such extent where it requires additional support. Hearing Disabled – partial or total inability to hear Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc Requirement of stretcher Newborns under 7 days	Fit Fly

SPICE JET - 2017

Last checked 8-Jan-2017 http://www.spicejet.com/SpecialAssistance.aspx

Special Assistance

Introduction (Special Assistance)

Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

Onboard Facilities:

Following assistance are available on-board SpiceJet’s aircraft:

Assistance in moving to and from seats/lavatory.
Help in preparation for eating.

Seating accommodation and aircraft accessibility for differently-abled passengers:

Accessible Lavatories:

SpiceJet offers special services for the following:

Wheelchair users or passengers using wheelchairs (mobility assistance);
Passengers travelling with crutches/ braces/ other prosthetic devices;
Passengers with Visual Impairment;
Passengers Travelling with Certified Guide Dogs;
Passengers with Hearing Impairment;
Passenger travelling with spinal support;
Passenger travelling with an assistant for medical purposes;
Passengers with intellectual/ developmental/ learning disabilities;
Passengers travelling with Internal Medical Devices;
Passengers who require a stretcher;
Passengers requiring oxygen aid;

Carriage of Wheelchairs (Passengers with Limited Mobility & Senior Citizens)

Mobility Assistance:

SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;

Passengers travelling with Crutches / Braces / other Prosthetic Devices:

Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

Passengers with Visual/Hearing Impairment:

Passengers with Visual Impairment:

SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

Passengers with Hearing Impairment :

If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

We offer the following assistance:

Meet and assist service to escort you to and from the aircraft;
Priority boarding.

We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

Passengers travelling with Spinal Support Equipment (SSE):

Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

Passenger travelling with an assistant for medical purposes:

Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
Has severe hearing and vision impairment and cannot communicate with our cabin crew.

Passengers having Autism or Intellectual Disability:

Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.

Passengers travelling with Internal Medical Devices:

Carriage of Persons Suffering from Mental Disorders or Epilepsy in Aircraft:

No person shall knowingly carry or permit to be carried, or connive at the carriage of, a person suffering from any mental disorder or epilepsy in any aircraft.
The above prohibition shall not apply if the person to be carried is certified by a registered medical practitioner to be fit to travel by air without being a risk to other passengers or to the aircraft, and in addition :

has not taken or used any alcoholic drink or preparation within twelve hours of the commencement of the flight;
is kept under proper sedative, if in a state of excitement, during the flight and stops en route; and
is accompanied by an attendant, provided that in case he has been in a state of excitement requiring sedation within the two weeks preceding the date of commencement of the flight, he shall be accompanied by a registered medical practitioner and adequate escort who shall individually and collectively be responsible for ensuring that no alcoholic drink or preparation is taken by the person in their charge and that such person is kept suitably sedated during the flight and stops en route.

The fit to fly certificate must be issued at the most 48 hours prior to travel.
Please note that the airline will not be able to offer the emergency exit row seats.
If any assistance is required within the airport, please identify your needs preferably at the time of booking or check-in. The airline would be able to extend our meet and assist service to help in boarding, deplaning and also during flight connections.

Carriage of Stretcher Case Passengers

Carriage of stretcher passengers on the international routes is not permitted.

Carriage of stretcher in SpiceJet flight is subject to certain restrictions as mentioned below:

Stretcher cases will be accepted on all flights subject to feasibility of aircraft configuration.
Clearance for all stretcher cases will be done by the SpiceJet Chief Medical Officer and operations. write an email to custrelations@spicejet.com to enquire about the charges associated with the carriage of stretcher.
A request for accommodating stretcher case passenger must be made atleast 48 hours prior to the flight departure.
The medical form is available here, which needs to be filled up by the patient’s treating doctor prior to booking and sent to the SpiceJet Chief Medical Officer by email (custrelations@spicejet.com )or Fax (0124-3913888)
Only one stretcher case per flight will be permitted.
A maximum of 2 passengers (including the treating physician) are permitted to accompany the stretcher passenger.
The total free baggage allowances will be according to the number of seats paid. However, each passenger will be allowed to carry only the single entitlement of hand baggage and personal articles.
Clearance from Medical Department has to be obtained.
Stretcher case passengers and their attendants are requested to report early for their flight (at least 90 minutes prior to the flight departure).
The flight(s) on which the stretcher case passenger is being carried, may be rescheduled for that particular day, as time would be required to fix the stretcher and necessary equipment on board the aircraft.
SpiceJet would be responsible only for the transport of the passenger by air from one sector to another. Arrangements for and cost of all equipment/ medications/accompanying medical escorts/ambulift facility etc., would have to be borne by the passenger.
Important Notice: The distance between the cabin overhead panel and stretcher top cushion is 2 feet and the height of the stretcher from the floor is 3.39 feet. Please note that the stretcher is installed as per the manufacturer's recommendations as specified in SpiceJet engineering manual and we regret that individual requests for any alteration in installation cannot be met with.

Medical Clearance

Assessment by company doctor/designated doctor (in stations where company doctor is not available) just before departure may be required in certain cases, before giving final approval. This would be mentioned by the SpiceJet Medical department in the clearance accorded and communicated to the internal departments as well as to the passenger representatives. A fresh MEDA form (giving details of passenger’s medical condition) on the day of travel may be asked for in selected cases. If the passenger’s medical status is noted to have deteriorated, as compared to the details provided in the MEDA form, permission to fly may be refused. In all cases, the decision of the SpiceJet medical department regarding the fitness of passenger to fly and the type of escort required, will be final.
The MEDA Form should be complete, accurately and legibly filled by the patient’s treating doctor and faxed to the chief medical officer, at least 48 hours prior to the flight. All medical details asked for must be completed. The passenger must produce a certificate from his treating doctor certifying that he is fit to travel by air and is free from any contagious disease as well as a detailed medical report from the treating doctor.
The indemnity bond should be completed and signed by the patient/his relative on reaching the airport.
After confirming fit to fly status, the doctor on duty will certify and fax the MEDA form back to the departure station.
Reporting for Stretcher Case passengers is 1 hour prior to departure of the flight.
Relatives and passengers must also request their treating physicians to refer to the 'GUIDELINES' printed on the reverse of the MEDA Form.
Due to security reasons, personal oxygen cylinders, oxygen concentrators, etc., will not be carried on board the aircraft.
Cabin Staff are trained in first aid only and are not expected to render special nursing care to critically ill cases. Cabin crews are not permitted to administer injections or open physician kits which contain life saving drugs and equipments. These kits can be opened only under instructions of Registered Medical Practitioners.
No services such as urine bags, pampers, etc., will be provided by SpiceJet. Passengers will have to make their own arrangements if they wish to carry any of these items.
No medical support will be provided by SpiceJet. The passenger will have to be accompanied by a medical escort (doctor, with minimum MBBS) or paramedical escort (registered nurse) or non medical escort as per the decision of the medical department.
Ambulift Facility will be provided by the airline, however, subject to availability of the same, being provided by the Airport Operator. However, passenger or his relatives may liaise with the respective Airport Manager for this facility well in advance.
Ground and Transit oxygen arrangements are to be made by the passenger in conjunction with the Airport manager or ground staff in liaison with AAI.

Carriage of Life Saving Equipment on Board for Passengers Requiring Medical Assistance

Carriage of Life Saving and other Medical Equipment on Board will be permitted only after getting clearances from Engineering, Security Departments.
Manufacturers’ technical details regarding equipment, safety precautions if any, procurement source, manufacturers contact details etc should be submitted at least 72hrs prior to flight.
All equipment on board must be secure.
The Treating Physician should give a certificate stating that:

All equipments are battery operated (dry, non-spillable, sealed batteries only).
The battery does not need to be recharged in-flight (no recharging facilities are available onboard)
The equipment is life-saving and will be required in-flight.
It will not emit any electromagnetic radiation which could interfere with the communication/navigation of the aircraft or aircraft equipment.
There is an adequate supply of fully charged batteries, i.e., sufficient for 150% of maximum expected flight duration. Additional batteries must be packed as per IATA DGR.

Guidelines for carrying life-saving equipment on-board to be followed.
Ventilators and personal oxygen cylinders/oxygen concentrators are not permitted on the aircraft.

Forms

Please find below the forms required for various medical conditions:

Type Of Form	Medical Condition	Download
Fitness Certificate	Persons suffering from any disease, which is believed to be actively contagious and communicable. Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure	http://corporate.spicejet.com/Content/pdf/FitnessCertificate.pdf
MEDIF Form	Requirement of oxygen inflight Recent major illness Recent surgery or hospitalisation Use of medical equipment inflight Requirement of stretcher Newborns under 7 days	http://corporate.spicejet.com/Content/pdf/MEDIFForm.pdf
INCAD Form	Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy) Visually Impaired – vision loss to such extent where it requires additional support. Hearing Disabled – partial or total inability to hear Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc Requirement of stretcher Newborns under 7 days	http://corporate.spicejet.com/Content/pdf/INCADForm.pdf

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333

AIR INDIA

Last checked 13-Feb-2017 http://www.airindia.in/disability-assistance.htm

Home › Travel Information › Before you fly › Travel Requirements › Disability Assistance

To help us provide you with the necessary service for your needs, please let us know how we can help you.

Here you will find all the important information you need on travel by air of Persons with Disabilities or Persons with Reduced Mobility.

Persons with Disabilities or Persons with Reduced Mobility

When Incapacitated Passengers travel, every effort is made to make their journey comfortable and all necessary arrangements are made in advance, in order to facilitate them. Incapacitated Passengers shall be defined as those with a physical disability or a neurological disorder or with a medical condition, who require individual attention or assistance on emplaning/deplaning, during the flight and during ground handling, which is normally not extended to other passengers. This requirement will be apparent from special requests made by the passenger or by their family or by a medical authority at the time of making a booking.

Limitations

Passengers are requested to pre-book wheelchairs at the time of flight booking / ticket issuance to avoid last minute delays / non availability of wheelchairs. In keeping with the requirement of air safety, the carriage of wheelchair passengers is restricted on our flights. The objective of this restriction is primarily, the safety of all passengers in the unlikely event of an emergency evacuation.

Air-India may refuse to carry passengers under the following conditions:

When the physical or medical condition of a passenger poses a threat to the safety of other passengers and their property, the aircraft or the crew.

Passenger who refuses or does not submit himself to the specific conditions of carriage of Air-India.

When persons travelling in a stretcher or incubator, persons with severe immobility impairment, persons with severe hearing or vision impairment, unless accompanied by an escort, who will be responsible for them and their needs on emplaning, deplaning, during the flight and during emergency evacuation.

Person who may be a source of infection and in the case of certain diseases discomfort to other passengers.

Charges for Wheelchairs

Requests generally received for wheelchair assistance are from the following categories of passengers:

Non-ambulatory i.e. passengers totally dependent on wheelchairs
Ambulatory i.e. passengers who can walk with assistance
Aged passengers

In order not to violate the civil rights of passengers with disabilities, for a barrier free environment, no charges will be levied for the use of wheelchairs at all airports for passengers travelling in any class.

Mobility Assistance at the Airport and In-flight

If you need mobility assistance to help you through the airport, please request it once you have made your booking, so that the service can be provided. If you already have a booking with Air India, you can request mobility assistance through the Booking Office from where you have done your booking/ticketing.

Facilitation

In order to facilitate passengers requiring wheelchair assistance at the airport, Air India ensures that:

Wheelchair requests are adequately recorded and confirmed in the SSR element for each segment of the Air-India and interline journey. At the time of check-in, the appropriate inputs are made in the system to ensure that same is reflected for the information and action by cabin crew. Disabled passengers are boarded first and deplaned last in order not to interfere with movement of other passengers. Disabled passengers are conveniently seated close to the toilet and on the aisle. The Commander and the Cabin Crew are fully briefed on all such cases including their medical history, if any, to enable the Cabin Crew to provide every assistance on-board. After departure, messages are sent to all en-route stations and destination to assist passengers in transit and on arrival. On arrival, passengers are assisted in deplaning and an escort provided upto the baggage hall or the connecting carrier in the event of an onward connection.

Medical Clearance Not Required

Medical clearance or special forms are not required for Incapacitated Passengers, who only require special assistance at the airport or at the time of embarking or disembarking.

For those passengers, who are permanently or chronically incapacitated and do not need medical clearance but may only require assistance, in order to facilitate their travel, the Medical Department of any carrier may issue a Frequent Travelers’ Medical Card (FREMEC). When such cards issued by the medical authority of any Carrier are presented within the validity, they may be accepted for travel as a medical clearance.

Medical Clearance Required

The following passengers will be subject to clearance from the Air India Medical Services Department and the Medical Department/Advisors of all other interline carriers involved in the transportation of the passenger. Airlines can deny transportation to passengers needing medical clearance unless they meet the requirements of the carrier/s involved in the transportation. Any disease which is believed to be contagious and communicable. Certain diseases or incapacitation which could develop into an unusual behavior or physical condition which may have adverse effect on the welfare and comfort of other passengers. Could be a potential hazard to the safety of the flight (including the possibility of a diversion and unscheduled landing) Could require medical attention and special equipment to maintain their health during the flight Might have a medical condition which could be aggravated during the flight. For such Incapacitated Passengers requiring Medical Assistance, an information sheet must be filled-up containing all information on the medical assistance required by the passenger, at the time of booking (agents office or an airline office). Where it is determined that a medical clearance is required, the passenger must take a MEDIF Form, which is required to be completed by their attending doctor. The completed form must be forwarded to the Air India Medical Services Department for necessary clearance. On receipt of clearance to travel from the Medical Department and that of the other participating carriers, the booking may be effected and the PNR completed.

Passengers, who require continuous supply of oxygen, are not booked on the long haul non-stop flights, due to limited uplift of oxygen for the complete duration of the flight.

Availability of wheelchairs and other Assistive Devices

Air India ensures that:

Sufficient wheelchairs are available for boarding/disembarking passengers. Passengers travelling with their own wheelchair or assistive devices may carry the same in the passenger cabin, on request, subject to availability of space. Alternatively, the wheelchair or assistive devices should be loaded in the baggage hold where it is easily accessible for timely return to the passenger. Passengers, who intend to check-in their own wheelchair, are given the option of using the airline/airport wheelchair. If the passenger wishes to use his own wheelchair at the airport he may be permitted to do so, up to the aircraft door. The wheelchair duly tagged, must then be sent for loading in the hold. Narrow wheelchair-type devices without arm rests are available in the passenger cabin for assistance on-board.

Stretcher Cases

A request for a stretcher must be made in advance and shall be strictly subject to space availability. Where Interline travel on other airlines is involved, advance arrangements with the carrier is necessary regarding confirmation on special meals, medicines, oxygen, ambulance and other requirements. Only one stretcher is accepted per flight in Economy class. No stretcher is carried in First and Executive class. Stretcher is not provided on ATR/CR7 Alliance Air Flights. Stretcher cases are accepted only after clearance from the Medical Services Dept. and confirmation of the quantity of oxygen to be carried will be determined by the Chief Medical Officer.

The MEDIF Forms are required to be filled-in for clearance, and may be obtained from any Air India Offices.

The MEDIF Form is an IATA approved document and lists the minimum information to be provided to the airline, for carriage of invalid passengers. We are free to ask for additional information or clarifications, if required for carriage of such passengers. The MEDIF Form is to be completely filled up by the passenger or his authorized representative, in case the passenger is unable to do so. While the part of information caters to travel details and the services requested for in-flight or intermediate sessions, an important aspect of MEDIF is to be filled up by the physician in charge of the invalid passenger and provides information about the clinical condition of the passenger. It is mandatory to complete the MEDIF including the treating physician’s certification and the undertaking/passenger declaration at the end of the MEDIF. Importantly the passenger/representative must sign the MEDIF requesting for air travel. MEDIF Forms need to be filled up every time an invalid passenger travels by commercial airlines and clearance is valid for a particular flight and date.

The MEDIF Form duly completed must be forwarded to The Medical Officer, Medical Services Department, Old Airport, Kalina, Santa Cruz (East), Mumbai – 400 029. FAX No.: 2615 7174 (at least minimum 3 days in advance for stretcher cases and minimum 24 hours for wheelchair cases requiring medical clearance).

Categories of Passengers requiring MEDIF

Broadly, any passenger who needs special assistance/facilitation by the airline due to health grounds should request the airline reservations to provide information and the necessary form that i.e. MEDIF to travel as a medical case. A passenger with the following medical/health condition will need to fill-in a MEDIF Form.

Passenger who needs a stretcher or incubator on-board the aircraft
Passenger whose medical condition requires additional oxygen supply on-board the aircraft as recommended by their treating physician.
Passenger who requires an extra space to accommodate leg elevation.
Passenger who requires use of medical equipment on-board the aircraft.

Ideally, MEDIF should be forwarded by the invalid passenger/his representative based on the passenger’s latest medical status, on the recommendation of the treating physician, not later than 14 days prior to the date of commencement of travel. Invalid passengers with a permanent disability which are fully established and unlikely to progress in the future need not fill-up the MEDIF every time they undertake air travel on Air-India. They can request the Medical Services Department, Mumbai, for issuance of a FREMEC Card (Frequent Travelers’ Medical Card) which is issued free of charge.

The FREMEC Card has a specified period of validity, depending on the disability.

Mentally Challenged Passengers

Acceptance of Mentally Challenged Passengers.

Mentally Challenged passengers are not accepted without a suitable attendant.
The trained attendant must carry the treating physician's certificate along with a prescription for an injectable sedative medicine which may be required to be administered by the attendant, prior to commencement of travel or as may be required en-route.
The attendant must be briefed that no Cabin Crew will be specially assigned to look after the mentally challenged passenger.

Acceptance of Passengers with Impaired Vision/Seeing- Eye Dog

A dog trained to lead the blind, which accompanies the passenger with impaired vision will not be carried unless proper permits are obtained for entry into the country or territory of destination and countries of transit, where such permits are required.
All permits are required to be presented at the time of reservation.
The dog must be properly harnessed and muzzled.
The dog may be carried in the passenger cabin or in the hold depending upon the individual country’s regulations as well as size of the dog.
The dog shall not be permitted to occupy a seat.
The dog will be carried free of charge in addition to the normal free baggage allowance.
If any country or territory on the route prohibits the entry of dogs, carriage will be refused.
All formalities required by the government authorities at the destination/transit stations are complied with.

Passengers with Special Needs - Request for Assistance Form

As accessed 13 Feb 2017 from http://www.airindia.in/requestasstform.htm

Passengers with disabilities can anticipate a safe and comfortable journey on Air India. To best assist special needs customers, we recommend that you notify us at the time of booking, or at least 48 hours prior to your flight, of any special assistance you would like us to provide before, during, or after your flight. Our employees are trained to support the commitment to our customers with special needs.

Name *
Phone Contact *
Daytime
Evening
Email *

If you have an existing booking please advise one of the following

Confirmation No. (PNR)
Ticket Number
Flight No.
Date
From
To

Please advise with which of the following services you require assistance by checking the applicable box(es)

I would like to request a wheelchair
I will be traveling with my own wheelchair?
I wish to request escort assistance to the aircraft (for visually impaired)
Special Meal request
Other assistance or comments (please describe)
Verification Code *

SUBMIT

Thank you for choosing to fly with Air India. We will make every effort to ensure you have a safe and enjoyable flight.

passengers_with_special_needs_-_request_for_assistance_form-page-001.jpg

DGCA’s Civil Aviation Rules (Rev. 6, dated 9th July, 2021)

Carriage by Air - Persons with Disability and/or Persons with Reduced Mobility.

1. INTRODUCTION

2. APPLICABILITY

3. DEFINITIONS:-

4. REQUIREMENTS

4.1 Airline Specific

4.2 Airport Operator Specific

4.3 Training Requirements

4.4 General Requirements

4.5 Passenger Grievance Redressal

AIR INDIA EXPRESS

MENU

SPECIAL ASSISTANCE

Visually Impaired

Assistance Required

Assistance Not Required

Wheelchair

Paraplegic Wheelchair

Quadriplegic Wheelchair

Unable to walk long distances.

Unable to ascend and descend steps

FAQs

Can I bring my own oxygen device or other medical equipment onboard?

Can I travel if I have a minor case of an infectious disease / skin

I am disabled, blind/visually impaired/ have reduced mobility. Do I need to travel with a companion?

Can I still fly if I have a medical condition?

What medical conditions/illnesses don't require proof of medical certificate for me to fly ?

How can I add a wheelchair online?

What are the types of wheelchairs you have?

Are there any additional charges for guests on wheelchairs?

Should I pre-book a wheelchair?

Can I prebook special needs assistance (Wheelchair Services) online?

Can I add wheelchair services through the travel agency ?

Whom should I contact to get a wheelchair at the airport?

How will a guests wheelchair/mobility device be transported?

Mobility aids and devices that have no battery

Mobility aids and devices with batteries (lithium-ion & non-lithium batteries):

I.Non Collapsible/Non-removable battery

II.Collapsible/Removable battery

Can I bring my wheelchair on board?

Does your domestic network provide stretcher facility ?

How can I enquire for stretcher service for travel?

What are the charges for stretcher service?

What are general T&C for stretcher services on the domestic network flights?

AKASA

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Impairment

INDIGO-2025/10

Special Assistance

Select Wheelchair Assistance Level

Medical Reasons

Cardiovascular &Circulatory Disorders

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Nervous System

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Miscellaneous

Senior Citizens

Wheelchair User

Others

INDIGO-2017

DOMESTIC

1. Infants

2. Minors:

3. Pregnant Women

4. Safety Assistants

5.Customers with Sensory Impairment –

(A) Visual Impairment

(B) Hearing Impairment

(C) Visual and Hearing Impairment