APEX Mobile App

Cancellation and No Show Policy

Cancellation Policy

If a rider cancels...

If a driver cancels…

Note: When a driver cancels, the rider's existing reservation request will immediately be sent to the APEX Feed so all drivers can view it in order find a replacement ASAP.


No Show Policy

We ask that users allow at least 10 minutes before reporting their rider or driver as a no-show.

Riders should schedule their pickup times accordingly.  For rider or drivers, we expect you to call and to message the rider/driver via the chat feature to alert them of your arrival or any changes to your scheduled reservation pickup time.

If a rider is reported as a no-show after 10 minutes wait by a driver…

If a driver is reported as a no show after 10 minutes wait by a rider...

Please Note: APEX may suspend or deactivate a user for any reason and at any time to preserve the integrity of the reservation system.  Any user suspended or deactivated can appeal this decision by contacting:  support@apexmobileapp.com

*(5 credits will go directly to the driver account).

Updates on the Policies/Terms

We can update these policies/terms at any time without prior notice.  If we modify these terms, we will post the modification on the APEX website or the Mobile App, which are effective upon posting.  Continued participation in the APEX after any modification shall constitute consent to such modification or change.  If modified terms are not acceptable, the only recourse is to stop participating in the APEX..

APEX Mobile App - CNSPv10/15/18.