Student Staff Job Description:

The position is designed to support the mission of CAPS/RISE in expanding needs related to supporting student well-being and promoting good mental health. The position will serve to support, develop, and help maintain in-person and virtual spaces for students in need of healthy coping, with a dedicated effort toward student engagement (such as program development, social media/remote interactions, and program promotions and outreach). The student worker will also provide administrative and technical support for the department's staff needs, including focused work on enhancing student connections and social well-being through the marketing of CAPS and RISE outreach and educational events.

General Qualifications:

Ability to communicate effectively and diplomatically with a diverse group of students, faculty, administrators, individually, in group settings, and in virtual settings. In all interactions, demonstrates professionalism, diplomacy, courtesy, empathy and sensitivity to the emotional and physical status of others. Has skills in working independently, thinking critically, and following through on assignments with minimal direction and supervision. Has abilities to handle sensitive information appropriately. Has good communication skills (verbal, written) to convey accurate information to individuals at all levels of the organization. Has organizational skills to prioritize work and meet deadlines when faced with competing requirements and frequent interruptions.

Feels confident in the self and is willing to ask questions when met with uncertainty or when needing clarification. Treats others with respect and dignity.

Requirements:

All student staff must submit a schedule of quarterly availability, including classes, clubs, part- time work, and other scheduled activities. Irregular shift schedules are discouraged. Requests for shift changes or cancellations must occur at least 24 hours prior unless under rare, extenuating circumstances. All student staff must review and verbally agree to the Student Staff Competencies guide with their supervisor.

Responsibilities for the Social Media & Marketing Specialist will include:

Provide telephone and front desk services, which includes providing assistance to, and answering questions from students, parents, faculty, staff and community members.

Assist with management of social media and online accounts including Instagram, Facebook, Twitter, and YouTube.
Create or prepare visual resources or materials, including flyers and infographics pertaining to the RISE Center programming and operations.
Work with staff to determine design and create graphical elements for the RISE website.
Support the ongoing development of the RISE website including uploading content, formatting marketing materials, and preparing the final version of webpages for upload.
Create media assets, including video messages, recorded orientations, and campaigns.
Assist with training student staff on graphic design techniques and digital accessibility.
Propose and design processes for organizing marketing and graphic design requests.
Meet with the assigned supervisor to review assignments and provide updates.
Attend required student staff meetings.
Collaborate with other student staff as needed.
Other duties as assigned.

Responsibilities for the Program & Outreach Specialist will include:

Provide telephone and front desk services, which includes providing assistance to, and answering questions from students, parents, faculty, staff and community members.
Respond to community outreach needs including public health education and community engagement, tabling and resource sharing, partner and campus relationships.
Share resilience and coping skills through conducting peer-to-peer outreach.
Support the implementation and management of in-person & virtual RISE offerings (mental health trainings, psychoeducational workshops, campus dialogues, etc.).
Assist with social media engagement, live instagram Q&As, RISE online informational sessions, peer drop-ins and social media posts for RISE.
Maintain a database for tracking RISE Center visits and outreach efforts.
Create or prepare visual resources or materials, including flyers, infographics, videos, pertaining to the RISE Center programming and operations.
Meet with the assigned supervisor to review assignments and provide updates.
Attend required student staff meetings.
Collaborate with other student staff as needed.
Other duties as assigned.

Responsibilities for the Operations Specialist will include:

Oversee infrastructure of the RISE Center.
Provide telephone and front desk services, which includes providing assistance to, and answering questions from students, parents, faculty, staff and community members.
Assist RISE staff with ordering supplies, equipment and maintaining inventory database.
Unpack, restock, and organize supply and equipment items.
Manage RISE calendar and assist partners with creating room reservations for events.
Create and maintain operational guides with instructions for utilizing the space, cleaning up and closing the center for campus partners and student organizations utilizing the space.
Manage set-up logistics for training and healing room and provide support to presenters.
Maintain cleanliness and organization of the RISE training and healing room, resource library, storage closets, and other materials.
Meet with the assigned supervisor to review assignments and provide updates.
Attend required student staff meetings.
Collaborate with other student staff as needed.
Other duties as assigned.

Competencies include:

Intercultural Competency: Demonstrate openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people in all aspects of work. Build positive and respectful relationships with a diverse range of colleagues and cohorts representing various cultures, races, ages, genders, religions, lifestyles, and viewpoints. Create meaningful interactions with people, exploring areas of similarity and difference, and embracing those findings to learn, grow, and share in community.

Critical Thinking & Problem Solving: Exercise sound reasoning to assess situations and determine the type of action to take and by whom. Interpret and use knowledge, facts, and data to inform best approaches for successful results. Leverage originality and inventiveness when making decisions and overcoming obstacles. Entertain various solutions and make a well-informed decision regarding the best way to proceed.

Communication (Oral and/or Written): Articulate thoughts and ideas clearly and effectively in written and oral forms to share information, accomplish goals, and build community. Communicate appropriately on behalf of RISE, with inclusive and developmental messages.

Leadership: Inspire, empower, and motivate with confidence and vision. Achieve balance between stepping up and stepping aside for the benefit of the group and creative endeavor.

Teamwork/Collaboration: Thrive in collaborative working environments by leveraging the strengths and ideas of collaborators to achieve common goals. Build camaraderie and trust in a fun and focused team atmosphere. Manage individual energy and concentration to be present for team meetings and appropriately engaged in group correspondence.

Project Management: Conceptualize and coordinate a variety of projects in a dynamic and complex work environment; manage various components of project development by navigating complex situations and competing priorities that arise. Exercise patience

and persistence under pressure to manage multiple tasks with competing deadlines in a self-directed prioritized manner. Adapt plans and expectations to meet changing needs and priorities as they evolve. Adhere to relevant policies and procedures.

Advocacy & Involvement: Leverage information, resources, and relationships to bring student needs and knowledge of campus issues to the forefront and suggest creative solutions with an understanding and support of policies in place. Take initiative to learn about and draw connections with current and future campus initiatives that are relevant to the work. Effectively utilize available referral resources including teammates, supervisors, professional staff, and campus resources.

Digital Technology: Leverage existing digital technologies, such as social media platforms, computer software and online communities ethically and efficiently to complete tasks and accomplish goals. Design materials or promote information by using these platforms for creating or sharing materials.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veterans.