DELAWARE DMV OPERATIONAL UPDATES

AND FREQUENTLY ASKED QUESTIONS

Last update Thursday, April 2, 2020  4:00 P.M. EST   


To assist the public in staying up-to-date with the rapidly changing procedures to manage DMV services while attempting to mitigate health risks for our customers and employees, we have created this list to announce procedural changes as well as answer the frequently asked questions on our social media channels.

Please note that newly updated topics will be highlighted.

 


DMV BUSINESS CHANGES:

April 3, 2020 Updates:

Inspection Lanes

Due to the continued high volume of traffic coming through our Inspection lanes, we are once again asking customers that unless you have a legitimate emergency to please forgo our Inspection Lanes at this time.

PLEASE NOTE: Those presenting at the Inspection Lane without a legitimate emergency may be turned away.

April 2, 2020 Updates:

Health Screening

In order to comply with Governor Carney’s State of Emergency modification dated March 30, 2020 (https://news.delaware.gov/2020/03/30/governor-carney-signs-order-to-designate-emergency-child-care-sites-for-essential-personnel/) requiring high-risk essential businesses to screen employees and customers for illness, all customers visiting the DMV locations will be subject to health screening before entering the building.  This screening may include, answering questions to assess exposure to COVID-19, and/or the reading of the customer's body temperature via a "no-touch" thermometer.

March 26, 2020 Updates:

Motor Carrier Services

Motor Carrier Services is limiting staff to customer exposure by allowing only three customers in our lobby at a time. We will not be accepting IFTA fourth quarter tax returns in person. You may mail them by April 30th or file online.

We recommend that you apply for online access to process IFTA tax returns, IFTA decals, IRP renewals and duplicates to limit face to face transactions during this time. Please read the instructions for online use before setting up your ID to avoid denial. Motor Carrier Online - please feel free to contact for assistance 302.744.2702 or dot.motorcarrier@delaware.gov.

Wednesday Hours

Wednesday hours will be 8:00 a.m - 4:30 p.m. for the foreseeable future (there will be no evening hours.)

Kiosks and Drive-thru

Please note that the Kiosks and Drive-thru DO NOT REQUIRE APPOINTMENTS.

REAL ID

The REAL ID DEADLINE HAS BEEN EXTENDED TO - OCTOBER 1, 2021 (New date updated Thursday, March 26, 2020.)

Commercial Driver License (CDL) Changes – Effective March 23, 2020The President has declared a nationwide emergency pursuant to 42 U.S.C. § 5191(b), and pursuant to 49 CFR § 390.23(a)(l)(i), an emergency exists that warrants an exemption from Parts 390 through 399 of the Federal Motor Carrier Safety Regulations (FMCSR), except as otherwise restricted by this Emergency Declaration. Such emergency is in response to Coronavirus Disease 2019 (COVID-19) outbreaks and their effects on people and the immediate risk they present to public health, safety and welfare in the fifty States and the District of Columbia. Click HERE to read the Emergency Declaration.

In compliance with the Emergency Declaration, the Division has deferred established State procedures for downgrading CDLs due to expired medical certificates and/or variances until further notice.

The following is an updated list of changes to DMV services as of March 23, 2020:

Biden Welcome Center to Reopen Limited Services

The Delaware Department of Transportation (DelDOT) continues to review operational needs while keeping the health and safety of our employees and customers in mind.

Effective Wednesday, March 25, 2020 at 6:00 a.m., the Biden Welcome Center on I-95 in Newark will reopen to the public in a limited capacity. The center had closed operations on Tuesday, March 17, in response to the Coronavirus outbreak.

The facility operator, HMS Host, has offered to reopen the welcome center to help the trucking community that is delivering much needed supplies and materials in the fight against the Coronavirus.

The services that will be available are:

Effective Monday, March 23, 2020, all four Delaware Division of Motor Vehicles (DMV) locations will go to kiosk, drive-through and emergency appointment only. Dealer paperwork can be dropped off for processing and picked up when notified. Inspection lanes will remain open as no personal interaction is required, and the drive through windows at each location will have additional staff working to process DMV-related transactions. At no time will there be more than 10 people permitted in DMV lobbies.

To schedule an appointment for urgent business at DMV that cannot wait until after the current situation passes, please call (During normal business hours only) NOTE THAT APPOINTMENTS ARE NOT NEEDED FOR KIOSKS OR DRIVE-THRU :

Delaware City Driver Services: 302-365-8771

Delaware City Vehicle Services: 302-365-8770

Dover Driver Services: 302-744-2703

Dover Vehicle Services: 302-744-2568

Georgetown Driver Services: 302-853-1044

Georgetown Vehicle Services: 302-853-1034

Wilmington Driver Services: 302-434-3209

Wilmington Vehicle Services: 302-434-3208

Late Renewal Fees:

Late renewal fees are being waived until further notice. This includes Driver License, Vehicle Registration, Title Transfers, and Trailer Tags.

The following DMV services are suspended until further notice:

Number of Citizens in our Lobbies:

In compliance with the current State of Emergency in Delaware, we are limiting the number of customers to 10 or less in the DMV lobbies at any time. If you do not have business with the DMV and are not accompanying a customer who needs assistance, we ask that you stay in your vehicle.

Cash Toll Plazas Closed on SR-1 and I-95

Effective March 17, 2020, there will be no toll collectors working to collect cash payments at the state's three toll plazas. All traffic will be directed through the high speed EZPass lanes and motorists without EZPass will receive a statement in the mail for the toll with no penalty or processing fee. The Route 896 southbound ramp to I-95 southbound will temporarily close due to the road configuration that does not permit access to the EZPass lanes.

E-ZPass Customer Service Center Closed at Toll Plazas

In addition, all E-ZPass Customer Service Centers at the toll plazas will also be closed. As of now, the E-ZPass Customer Service Center located at 22-24 West Loockerman Street in Dover will be open during regular business hours.

DMV Has Gone Cashless

At DelDOT's four DMV locations, only credit or debit cards will be accepted, and the Department continues to urge all customers to utilize mydmv.delaware.gov which offers more than 20 services online, including renewal of Delaware Driver License/ID, renewing vehicle registration, and changing your home address.

 


ALTERNATIVES TO COMING INTO DMV:

myDMV Online Services:

mydmv.delaware.gov offers more than 20 services online, including renewal of Delaware Driver License/ID, renewing vehicle registration, and changing your home address on your vehicle registration.

DMV Drive-thrus:

Our drive-thrus are currently open during our normal business hours as an alternative to coming into the buildings.


 ANSWERS TO FREQUENTLY ASKED QUESTIONS:

Can I come into the building/inspection lane?

While our inspection lanes and buildings are still operating under regular business hours, we highly recommend you take advantage of our drive-thru services or our online services mydmv.delaware.gov.

Is the drive-thru open?

The drive-thru is currently open and a great way to complete many DMV services.

 


Can I get a REAL ID online?

If you do not currently have a REAL ID, you will need to come into DMV to have your documents reviewed. If you are renewing a current REAL ID credential, you will be able to renew online and receive a REAL ID credential.

 


My Driver License/Vehicle Registration expires next month. Do I need to come in now to renew it?

No. In compliance with the current State of Emergency in Delaware, which includes limiting gatherings of citizens to 50 or less, we request that you use either our drive-thru services (please note, we cannot complete any driver license transactions via the drive-thru window) or myDMV Online services at mydmv.delaware.gov, or simply wait until we resume to business-as-usual as all later renewal fees will be waived (see statement below regarding­­­ Law Enforcement and ticketing.)

 

Will I get a ticket if I am pulled over for late registration/driver license renewal?

The Delaware Law Enforcement agencies are aware that the Delaware DMV has extended Driver License, Vehicle Renewals, and Permits indefinitely. As such, you should not be ticketed.

I Need to have a car titled and registered. Am I able to do that with emissions testing being suspended?

Yes.