METHODOLOGY Quarterly client questionnaire to serve as a feedback loop for on-going improvement. Would you recommend Native Digital Score: 91.9% Yes! We've been really happy with everyone we've worked with on the Native team. So impressed by the whole performance marketing team and the creative team we have met so far. - sm***@***nd.edu Yes, working with Native Digital was great! - eor***@***kc.org
Your team is far surpassing my expectations and previous experience with other firms. Communication is clear, meetings are productive and agendas are well planned. - tir***@***ip.com So far so good! - amr***@***ip.com Absolutely! - br***@***th.com Definitely. Your team is proactive and performs like a true partner. They understand our goals and objectives and do a fabulous job of working from those at all times. - bt***@***re.com I would recommend you to others. - lh***@***fp.org Yes. - py***@***on.com Yes! We love working with you. So often I think to myself, "Why didn't I think of that?" - ac***@***on.com For the most part - la***@***an.org Yes. And I do. - jon***@***st.com Of course, Native is our partner in growing from 100 locations to 200. We have a short window of opportunity to achieve our goals that will be dependent on removing barriers and stigmas of perception by the marketplace. - bk***@***ts.com Yes! Native Digital's team is easy to work with, meets you where you are and adds a ton of value. - sg***@***op.com Of course. You do great work. - da***@***ts.com Yes, definitely for expertise in creative strategy. - td***@***on.com Yes. Absolutely. Native has been a great partner and extension of our team. - mo***@***st.com Yes. - br***@***as.com Yes! Because you have been great to work with and have been an extension of our two-person marketing team here. - ao***@***hs.com Yes! Integrity, creativity, partnership. - sg***@***op.com Yes, heck I want to work for them. - tf***@***hs.com Yes, now that we understand your model better and we are seeing a great start to our SEM campaign. - ss***@***es.com yes, because I trust your expertised - ch***@***rt.com Absolutely. I've enjoyed working with your team. - ej***@***ps.com Yep. I would 100% recommend you for any brand work. I can't really speak to the execution of campaigns. - nb***@***ty.com Absolutely. - bt***@***re.com absolutely. - em***@***fo.com Yes, I would. I would recommend Native because in my interaction with personnel they have been Nimble, Knowledgeable, Fresh/Current. - nm***@***se.org So far, yes. - th***@***ng.com Absolutely! - jo***@***st.com Yes, you did exactly what we asked of you and then built upon that to make sure we have all necessary strategies in place to grow our program. You went above and beyond and we are so grateful. You also gave us the attention we needed and were willing to meet with multiple teams in our organization to get us to the finish line. - jp***@***mc.edu Definitely would recommend - dc***@***rt.com Yes, small, agile company who has all of the raw talent but also clearly will work hard for you - po***@***up.com Yes because the results have been great! - lc***@***se.org Yes. YES. - jo***@***st.com You bet. Already have. - do***@***re.org Of course! Except if it is a city in northern California! - el***@***ca.gov Yes, good experience working with them and great insights and creative. - ch***@***ca.gov Yes - dk***@***kc.com Yes - He***@***ts.com yes! Because you are awesome. - -cb***@***en.org Yes - da***@***ts.com Yes, in a heartbeat. - el***@***ca.gov Yes, I would. The ability to harness your passion on behalf of your clients is worth noting as is your ability to have fun and do good work. I also like your employee culture which I think contributes to your success. I can tell your associates love working there. - mk***@***th.org Absolutely. Already have. I believe creative application/strategy is one of the most important elements for any type of branding and/or activation and your approach is fresh compared to others I have experienced. - jo***@***st.com Yes - mi***@***um.com Yes - je***@***ub.com absolutely would recommend - jo***@***st.com Yes - nimble, smart, accessible - sg***@***ll.org What challenges or sources of miscommunication/frustration have occurred during our partnership that we should address? Every time there is a problem, Native finds a quick solution. It's constant improvement. - kr***@***ts.com Reporting! Love the data studio, but want to understand it more and be able to drill into the performance of specific ads more. - sm***s@***nd.edu None at this time. - ta***@***ty.com More time during the brief process to absorb and debate assets / do some quick consumer feedback - had to make quick decisions due to the accelerated timeline. - to***@***ts.com Nothing yet - jf***@***ls.com More education for beginners in the digital world. - ka***@***le.com We have provided feedback on language changes and word usage changes etc but when we get refreshed items those changes aren't always reflected. Not a big deal since this is a quickly evolving project. - la***@***an.org No specific examples. - lh***@***fp.org
One small item is people in meetings that don't seem to participate. - py***@***on.com Capacity/availability have and will continue to be a challenge. It's not something to address, but providing feedback on the biggest obstacle we faced. - jo***@***st.com I believe your team could/would do better with more client leadership involvement which is on me. Unfortunately I haven't been able to give this as much focus as I would like. It's also been slower going than I originally had hoped, but again that's largely on us and our availability and bandwidth. - jr***@***on.com There have been a few times the team asks for our feedback, but we don't see that feedback explicitly reflected in the updated deck. - sg***@***op.com Sometimes it feels like my small project may not be a priority. This is only because you are busy and it's hard to get on the calendar. - da***@***ts.com We would've preferred to meet the individuals we would be working with day-to-day during the interview process. There's never been an issue and we've enjoyed everyone we've worked with, this is just more of an industry norm. - td***@***on.com I'm still trying to understand the purpose of a mood board. - mo***@***st.com I can't think of any. - br***@***as.com There hasn't really been any miscommunication on your end, it's mostly our end because we have decisions coming from all angles and we have to try and disseminate the information to you. - ao***@***hs.com Really none. Great partner. - tf***@***hs.com none - ta***@***ty.com None. - dc***@***rt.com I think the biggest thing for us will be figuring out the best way to partner in the future. Based on who we are right now, we can't/don't need an agency to do all our collateral material, campaign execution, etc. I want to partner with you but the ends have to justify the means. - nb***@***ty.com The only request is to work in parallel lanes so when the creative is done, we can pull the trigger more quickly. - bt***@***re.com none yet. let's keep it that way. - em***@***fo.com Hmm, perhaps just a more timely wrap up report would be ideal but nothing too pressing to address here. - nm***@***se.org I don't love the Google Docs workflow, but not a deal breaker. - th***@***ng.com No challenges. - jp***@***mc.edu None - dc***@***rt.com none - po***@***up.com Budget was expensed ahead of schedule, but understanding that there were significant delays on our end too - ch***@***ca.gov None - lc***@***se.org None. - do***@***re.org Everything we receive from Native is exceptional, so much so that I didn't feel like I had to review it before I gave the thumbs up. Lately it just takes an extra step/discussion or two to get there. - se***@***co.com Cost of services - dk***@***kc.com Our team needs to do better about cleaning up our internal processes to set our partners up for success. - cb***@***en.org Occasional billing issues, quickly resolved - el***@***eca.gov The long emails with "To Dos" by the client. I don't really have time to be in the weeds. - mk***@***th.org Coordinating schedules can be the most challenging. - jo***@***st.com I feel comfortable that we address what's needed as it occurs, and Native responds excellently - jo***@***st.com None - sg***@***ll.org What aspect of working with Native Digital provided the most value to your organization? Native Digital continues to deliver at a high level... from account management, brand strategy, and creative. - st***@***al.com The team is strong, the communication is great, and the presentation materials are well designed and thought through. - jf***@***ls.com Thus far, the development of the story and work thus far on understanding who we are and how we are different. - py***@***on.com Brand and creative strategy has been a huge value to our team and clients. - jo***@***st.com To date market analysis and commitment to deliver - bk***@***ts.com There's a lot of value in the strategic approach to creative development. There are so many moving parts to our digital ad campaign, and Native makes something that could be very complicated and very digestible. - sg***@***op.com Quality of design work - da***@***ts.com The key messaging and brand voice. This is something we've struggled with for along time and Native was able to nail this. I really feel like O*** and C*** dug deep to understand Straub. - td***@***on.com Having the team help us with e-campaign writing and set up. I'm also really interested to see the updated competitor analysis. - mo***@***st.com Keeping the lights on with our paid media plan. You all made it a smooth transition. - br***@***as.com The full service environment and how our questions are so quickly answered. - ao***@***hs.com Creative development. We don't have in-house creative, and rely on C*** & the creative team to bring us fresh ideas & design. - sg***@***op.com They are incredibly flexible with our ever changing world - tf***@***hs.com The conversation with M*** about our SEM campaign. - ss***@***es.com Easy to work with. Quickly understood what we needed. A clearly defined process of how we get to our final goal. A finished product that was well thought out. - ta***@***ty.com The website project and the thoughtfulness that went into the structure and aesthetics of the website - dc***@***rt.com I like the culture of the organization and the creativity I've seen. - ej***@***ps.com Designers & Insights/strategy plus G*** and J*** - nb***@***ty.com Expertise of your employees on the various marketing tools in your belt. We have learned a lot and trust your team to lead us down the right path. - bt***@***re.com A new way to think about how we present our offering to target audiences. - em***@***fo.com professionalism, ability to be agile and prompt. I have to wait ages to hear back from other agencies but with Native i get updates along the way, even if the final product is not delivered to us yet. this is done with knowledge and tact, I don't sense disorganization here, which can be frustrating for us client-side. I appreciate this about Native. - nm***@***se.org Again, the insights of content strategy and how to implement them. - th***@***ng.com business development partnerships; competitive assessment, value props and brand strategy - jo***@***st.com The messaging you have created for our campaign is exactly what we needed. You made it clear, concise and easy for our donors to understand. Every member of our team is going to be able to use this. - jp***@***mc.edu Because of the team's data driven planning approach, we have confidence in the recommendations being made. - dc***@***rt.com SEO analysis - po***@***up.com They are great listeners. They listened to the issues we have been having and came up with a plan to address all of them within budget. - lm***@***mc.edu Creativity - lc***@***se.org Branding/creative integration with our shared values approach. - jo***@***st.com The strategic discussion regarding our three audiences was most helpful. - do***@***re.org The branding creative has been one of the most successful I have seen. The tactical support had also been exemplary. - el***@***ca.gov Creative (met and exceeded expectations), social targeting and analytics brought up our sophistication around this topic. Highly relevant and useful. - ch***@***ca.gov Native has been the "11th man" on our team offering support across a myriad of marketing areas (copy editing, creative, research, brand, strategy etc.). I appreciate the "all hands on deck" attitude. For me personally, the ability to have an expert team of people to touch base with - to bounce ideas off of/gut check or just point blank "how do I do this?" is invaluable given I don't really have a peer in this organization I can walk down the hall and chat with. - se***@***co.com Agency leadership - dk***@***kc.com Pre-production was really well executed. - He***@***ts.com Your thought partnership and content development - cb***@***en.org The end product was excellent - da***@***ts.com Branding, ensuring authenticity - el***@***ca.gov Synthesizing many different sources into one cohesive brand story - mk***@***th.org Applying research and overall strategy to a creative/brand campaign concept. - jo***@***ast.com Local insights into the market. - mi***@***um.com The creative - je***@***ub.com brand strategy - jo***@***st.com the creative resources that we couldn't accomplish internally - sg***@***ll.org ACCOUNT SERVICE
Appreciate timeline discipline - bk***@***rts.com Deadlines have been hit, even when challenged. - jo***@***st.com The team has done a good job of establishing expectations - lh***@***fp.org Incredibly responsive in terms of deadlines and are always quick to respond when a request goes their way. - nb***@***ty.com In all projects we've worked on together, your team has always delivered on time or ahead of schedule. - dc***@***rt.com The team is all over it when it comes to deadlines - and, they hold us accountable. There are no surprises and we never feel crunched for time. - sg***@***op.com Doing great staying and keeping us on task. - br***@***as.com The timelines are great most of the time, although there have been a couple of occasions that I'm hounded to get materials over to stay on deadline and it's returned to me a day after the deadline. - mo***@***st.com J*** is a meticulous project manager, very conscientious and organized, while still being delightful to work with. - el***@***ca.gov O*** & crew have done a tremendous job keeping our project on schedule with quality recommendations and creative design options. - do***@***re.org Native team is fantastic at creating project timelines - jj***@****st.com For my workflow, I would prefer a folder where I can easily find all documents ND has shared. J*** has attempted to create a Google Sheet with links to all the documents, which is nice. I'm just not a Google Docs person. - th***@***ng.com Our main account person is always prompt for calls and clear in her email communication. If there is a setback, she is clear about it and provides alternative solutions proactively. She has been more responsive on last minute items previously, especially if there is quick phonecall. She is not as responsive via phonecall anymore- I have only tried calling a couple times so I am not sure if that is the new norm. Her overall outlook and professionalism supersedes that. - nm***@***se.org The biggest challenge we run into is scheduling conflicts. Something for us to continue to talk through. - jj***@****st.com In general, I'm happy with account service but sometimes, I feel like I get asked the same question multiple times. - mk***@****th.com APPROACH & EXPERTISE
Native has great culture within their group and extends into the work process - bk***@***ts.com Shoutout to O*** and C*** here, they really nailed our strategy. - td***@***on.com The teams' assistance with our e-campaigns have been great. - mo***@***st.com We find ourselves spending a good portion of the status call talking to each other about life and the industry - it's nice when you actually like the people you work with. - sg***@***op.com your team is really smart and all of your recommendations are backed by insights and data. - dc***@***rt.com Hands down one of the best agencies I've worked with regarding a deeply though out approach to the project. Our rebrand work was incredible. - nb***@***sa.com Team is well versed in all aspects from project management to SEO. - br***@***as.com I've enjoyed my interactions with the team. A couple of times the product that has come over has not met my team's expectations at first, which could be some of our end not conveying expectations. - ej***@***ps.com Ya'll got skills. end of story. - nb***@***sa.com I enjoy working with the team, they are fun, knowledgeable and provide insight/feedback in real time where necessary. - nm***@***se.org Love the people! - jo***@***st.com What we most appreciate about the Native team is that all recommendations are rooted in data and that the team is very good about articulating the detail. - dc***@***rt.com Insightful team, talented team and definitely experienced. They are definitely subject matter experts. - lc***@***se.org Great creative deliverables this year on our sub brands. Look and feel is more on target than it was a year ago. One really important opportunity for improvement is in the email marketing area. - mo***@***st.com J*** rocks! - el***@***ca.gov YES! I love my Native Digital team. They are a delight to work with. - mk***@***th.org Humble, hardworking, determined, enjoyable AND good people. - jo***@***st.com I like what I see coming from the team. - mk***@***th.org VALUE DELIVERED
Deliverables that move our industry is to be determined - bk***@***ts.com Deliverables constantly exceeding expectations. - ta***@***es.com We are really excited about the new website and have appreciated your fresh ideas! - ej***@***ps.com Extreme talent is hard to put a price tag on...while we can justify the expense for a large rebrand project, it is difficult for us to afford using you for smaller execution. - nb***@***sa.com Yes. Follow up is great and professional. Overall great experience. - nm***@***se.org We have a ways to go in the project, but our team has been happy so far. The biggest value we have seen is the search, keyword knowledge and how to implement it in the content strategy. Also, the knowledge of what's coming has been nice. Anecdotally, the explanation that Google is ensuring authors are credible for certain sectors and it's likely to be that way for all in the future is impressive insight. - th***@***ng.com So far, so good! - mk***@***th.org Expectations have been exceeded. - jo***@***st.com I often hear that it's better for me to email the Native team my thoughts. And while I appreciate the need for direction to be shared in writing, sometimes the communication is better understood and more efficient with a personal call. - je***@***ub.com PERFORMANCE MARKETING
We always learn something when we're talking to the team. Yet sometimes we scratch our heads and ask Native to dig deeper. No doubt there are too many metrics out there. Determining how to layer them to understand our results is where we need Native. - sg***@***rk.com I love where the paid program is headed ... specifically excited to start segmenting by region. - br***@***as.com We are awaiting an updated analysis, but I know our team was very pleased with our last deliverable. - po***@***up.com We are just getting to our SEM campaign, so more to come on this - ss***@***se.com We are in the infancy stages of this, more feedback when we are further along. - bt***@***se.com Just starting to dive into this but support has been positive. - br***@***as.com We are just beginning our first campaign and are on-board with the strategy so far. Time will tell us if it was the correct strategy. - bt***@***se.com The team has been really helpful for creating new landing pages. - mo***@***st.com we received excellent content strategy from N*** - jo***@***st.com MESSAGING & CREATIVE
process confirmed barriers and identified opportunities - bk***@***ts.com G*** did a great job with our stakeholder interviews and the feedback was well organized. - ss***@***es.com You guys are really great at this stuff. - mo***@***st.com Our team as a whole thought our brand work was top notch and impressive. We are delighted with the finished product. - ta***@***es.com EVERY LAST BIT OF YOUR BRANDING WORK IS ON POINT. - nb***@***sa.com Too early to say - th***@***ng.com love love love how we worked together to define the brand - sg***@***ll.org Just getting into photography now but this will be key in communicating the brand story. - jf***@***ls.com the design related to our work brought our messaging to life. - lh***@***fp.org What little we have seen is good - py***@***on.com The writer that joined our team brought a fresh perspective - we love it! - sg***@***rk.com The key messaging we've seen so far has been fantastic. - ts***@***on.com I think our creative briefs and discussions have led to better copywriting for our e-campaigns. - mo***@***st.com We appreciate the creativity coming out of Native. And we recognize that our biggest obstacle is us trying to play it safe. I think Native tries to gently push/nudge us -- and we're doing more to accept that. - sg***@***rk.com We are just getting to this stage with copywriting and ad creation, so more to come on this...but what we have seen for copywriting so far is strong. - ss***@***es.com Love working with S***- she's very talented - dc***@***rt.com The design comps for our brand deck are so amazing...love the work. - nb***@***sa.com I have had no less than ALL key stakeholders comment on how "great" and "amazing" the videos are. Our COO told me, "I have been in this industry for decades and these are the best recruitment videos I have ever seen." Well Done! - bt***@***re.com What I have seen so far has been good. - th***@***ng.com A bit too early to score creative in totality. - do***@***re.org When we pushed, the creative team was responsive. - el***@***ca.gov your creative capabilities are strong - cb***@***en.org Native Digital 1612 Grand Blvd Kansas City, MO 64108 nativedigital.com |