Strategic PlanWSD LOgo

2015-2016        2016-2017        2017-2018        2018-2019        2019-2020

Strategy Four: Balance Change For All With Excellence For All

Objective  4.1:         Continuous Improvement of Service Quality

Executive Sponsors:        Lisa Turner & Jon DeJong

Three-Year Benchmark Objectives, Actions, Barriers and Outcomes

2015-16:  

  1. Development of Customer Service Standards.- Move to 16-17
  2. Develop of Process Service standards for critical functions, Identify components that need to be measured. - Move to 16-17
  3. Identify key data and feedback components to be measured. - Move to 16-17
  4. Increase Technology Support Specialist time at all sites
  1. Create communications team and write a communication action plan.


2016-17:

  1. Development of Customer Service Standards.
  2. Develop of Process Service standards for critical functions, Identify components that need to be measured.
  3. Staff training on Customer Service.

2017-18:

  1.  Administrative training on Process Service Standards.
  2.        Incorporate standards into evaluation process
  3. Initial implementation and data gathering. To Be Determined.
  4. Continue the work of the communications team.

2018-19:


2019-20:


What action steps or strategies need to be explored or developed to reach benchmarks?

What obstacles or barriers need to be addressed?

Who needs to be involved in the planning discussion and action steps for this objective?

What measures need to be developed to monitor the outcomes of the objective benchmarks?


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