FAQS
Tickets
What are the different ticket types?
Zone A, B, and C. Zone A is closest to the stage.
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I book a ticket for my caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID.
Are refunds allowed?
No refunds are allowed unless a flexible cancelation ticket has been purchased (see below). Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.
FLEXIBLE CANCELATION TICKET FAQS
(Applicable in selected events)
What is a Flexible Cancelation Ticket?
A flexible cancelation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.
When can I return my ticket?
You can cancel your flexible cancelation ticket if you contact us requesting it up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.
What documents do I have to present to cancel my ticket?
No documentation is need to claim your refund or exchange.
If I opt for a refund, how long does it take to process it and how will I receive it?
If you used a credit card or PayPal account to make the purchase, you will be credited the total amount of the ticket price back to your account. Keep in mind that the money could take 10+ days to appear on your statement. If you bought your ticket(s) using a voucher, you’ll find a new voucher in the "Vouchers" section of the app. Keep in mind this voucher is different from your Fever Club Wallet.
Will I get a full refund?
You'll receive a refund for the entire ticket price, with the exception of the 10% fee paid for the flexible ticket option.
If I opt for an exchange of the ticket, when will I receive the new ticket?
You will receive a voucher for the same value as your purchase as soon as you request for it. You can use this voucher to go back to the experience and buy a new date and/or time.
Can I change my ticket for a different experience?
If you opt for an exchange voucher, you can only use this voucher to go back and purchase the same experience.
How do I request my refund?
Please contact us here to get your ticket refunded.
Venue information
Where is the experience taking place?
St. Cajetan’s is located on the Auraria Campus. The approximate address of the venue is 101 Lawrence Way, Denver, CO 80204.
How do I get to the venue?
Driving, rideshare, or public transit is recommended.
Is there food or beverages served?
Small concessions and beverages (alcoholic & non-alcoholic) will be available for additional purchase. No outside food or beverages are allowed. If you’re consuming alcohol you must be 21+ with a valid ID.
Can I bring animals?
Animals are not allowed, except for service animals. Please contact us here if you plan to bring a service animal.
Does this venue have disability access?
The venue is ADA compliant. There is an ADA ramp located on the South Side of St. Cajetan’s (left hand side when looking at the building straight on) that can be used to enter the building. There is an ADA drop-off zone in the Lawrence Street Roundabout. For parking there are ADA parking spaces located in the Holly Lot. Please reach out to hello@feverup.com or directly to the venue if you have any questions.
Is there parking available?
Paid lot parking is available. Here is a list of parking locations. The Holly Lot is the closest to the venue.
Rideshare or public transit is recommended.
The Light Rail and RTD closest location routes from Auraria Campus are located at the following locations:
- W Colfax Ave & Lipan St is 282 yards away, 4 min walk.
- Stout St & W Colfax Ave is 455 yards away, 6 min walk.
- Santa Fe Dr & W 13th Ave is 592 yards away, 8 min walk.
- 11th St & Auraria Pkwy is 694 yards away, 9 min walk.
- Auraria Pkwy & 9th St is 729 yards away, 9 min walk.
- Ball Arena / Elitch Gardens Station is 1076 yards away, 13 min walk.
- Theatre District / Convention Center Station is 1526 yards away, 19 min walk.
COVID Measures
Do I have to wear a mask?
We encourage all attendees to wear a mask, however this is not a requirement. This policy is subject to change.