FAQS

Tickets

What are the different ticket types?

Tickets range from Zone A - Zone E, with Zone A being the premium tickets in the rows closest to the stage and Zone E being the furthest from the stage.

How do I know where my seat is?

Your seat will be located within the zone you selected at the time of purchase. Once you arrive at the venue, you will be asked to show your ticket and an usher will guide you to your seating zone. Seats will be assigned on a first-come, first-served basis.

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

How can I buy group tickets?

If you want to buy tickets for a large group (+40 people), please fill in this form, indicating in the Message* section the name of the concert, as well as the date and time that you're interested in attending, and specifying that you wish to buy a large number of tickets for one of the concerts that is already on sale on www.feverup.com.

You can also request to book a private concert through this same form.

Can I book a ticket for my carer/caretaker?

Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Venue information

Where is the experience taking place?

The Dayton Masonic Center is located at 525 W Riverview Ave, Dayton, OH 45405.

How do I get to the venue?

The Dayton Masonic Center is located across from Dayton Art Institute on Riverview Avenue.

Is there food served?

No, food and beverages are not available at this venue. No outside food or drinks are permitted.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

Yes, there is an ADA entrance.

Is there parking available?

Yes, there is street parking available.

COVID Measures

Do I have to wear a mask?

We encourage all attendees to wear a mask, however this is not a requirement. This policy is subject to change.

What is the policy for Candle 3-Packs purchased online?

All Candle 3-Pack purchased online must be collected at the designated location at the venue at the time of your event. As the Candle 3-Pack is tied to the specific Candlelight event date and location, all Candle add-on items purchased online, picked up onsite are non-refundable and non-returnable.  All sales are final.