If you are having difficulty breathing or experiencing other severe symptoms, like fever, cough, difficulty breathing, muscle aches, fatigue, headache, sore throat, runny nose call Sanctuary at 226-336-1321 or Telehealth Ontario at 1-866-797-0000

Please note that appointments that do not require a face to face visit, wil be changed to phone virtual visits.

We are limiting the walk-ins to Sanctuary please call us at 226-336-1321 in order not to be waited outside.

Letter to Patients, Clients and Stakeholders regarding COVID – 19

Sanctuary Refugee Health Centre is committed to continued patient care during the COVID-19 Pandemic. We have put plans in place to continue services if The Kitchener Waterloo Region’s situation worsens. We are counting on our patients, clients and stakeholders to help us reduce COVID-19 spread. Please read the following and keep up to date with changes as they evolve.


Sanctuary in collaboration with Public Health and Emergency Services, Region of Waterloo (PHS) is taking steps to respond to the COVID-19 virus as it evolves. To help prevent the spread of all types of respiratory illnesses, including influenza, Public Health recommends: (2019 Novel Coronavirus:)

If you or your family members are ill, stay home and do the self assessment through: COVID-19 self-assessment and follow the instructions.

and call public health at 519-575-4400. The Public Health and Emergency Services, Region of Waterloo contains up-to-date information regarding COVID 19.

2019 Novel Coronavirus

Please go to the website for regular updates. Key information is provided on these sites to ensure consistent messaging regarding COVID19. Information regarding the following topics can be found at these sites are:

We thank you for your commitment to support the health and well-being of our patients, stakeholders and employees.

 For more information or questions, Additional resources include: