1.1 ‘You’ or ‘Your’ refers to an agent whose details are listed or a user who is viewing agents details, used the in-app feature or a person who has written a review
‘Site’ refers to viewagents.com, associated Powered by Agents Ltd websites/applications, Partner websites, View Agents mobile application, associated applications and any other digital products ‘Us’, ‘We’ or ‘Our’ refers to Powered by Agents Ltd trading as View Agents (referred to as ‘we’, ‘us’, ‘our’) Company No: 10629625 trading from; Sutton Yard, 4th Floor, 65 Goswell Road, London, EC1V 7EN
1.2 You agree to be bound by the terms and conditions below. Please read them carefully before you start to use the Site. If you do not agree to be bound by these Terms, you must not use the Site.
1.3 Certain uses of the site are prohibited and are deemed a misuse of the Site and both individual agents and agencies (‘Agent’) ratings and reviews (collectively, ‘Reviews’).
1.4 It is recommended that you print and keep a copy of these Terms amounting, as they do, to a legally binding contract between you and us. We may change these Terms at any time by updating them here on the Site. Every use of the Site is deemed to be covered by the Terms that were in place at the time use occurred. Please check this page regularly to ensure that you stay up to date with any changes that may have been made.
1.5 We reserve the right to amend, suspend or cease the availability of the Site at any time without prior notice to you. We shall not be liable to you or any other party should we do this.
1.6 The views given by reviewers on the Site are not those of View Agents, its directors or staff. Reviews are opinions, not facts and should be considered as such. Content on the Site may have been migrated from raterAgent.co.uk. All View Agents reviews displayed on the site prior to the 1st May 2018 are the property of Rater Agent Reviews Ltd and are listed on the ‘site’ indefinitely & royalty free.
2.1 We provide you with the ability to rate and review estate agents and letting agents as individuals and as branches, read ratings and reviews provided by other users and ask questions (In-App chat) relating to the property buying, selling, renting, letting process, agents or agency services offered by estate agents including location-based enquiries.
We provide a platform for estate & letting agents to promote & advertise their services and other information that may be useful to sellers or landlords.
2.2 We strive to ensure that these Reviews are accurate and reliable by using our unique View Agents, 'triple-lock check system for each review. Our triple-lock check system includes the following elements
2.2.1 Our algorithm, checks 170 combinations of 'cheat factors', including language, location, IP address and many others.
This then gives each review a number out of 100 as to the likelihood of the review not being a genuine independent review.
Any review which is flagged by this system will be temporarily suspended
2.2.2 Each is then individually checked by a Moderator who will read the review. Reviews less than a 100 score will have further checks or may not be published
2.2.3 If the review is suspected not to be genuine , the Moderator may write to the reviewer requesting further details or suspend the review or not publish the review. If it is deemed to be a genuine review then it may be published. However we reserve the right not to publish any review which is submitted.
2.3 We will remove or not publish Ratings and Reviews if, in our view, the Review or Rating is;
2.3.5 From the agent themselves
2.3.6 From a competitor of an agent
2.3.7 From a relative of an agent
2.3.8 From someone intent on reputational damage rather than assisting future potential users of the agent.
2.3.10 Inappropriate in terms of the language or tone
2.3.11 From a tenant, buyer or other (at View Agent's discretion)
2.4 We will edit or remove Ratings and Reviews if;
2.4.1 They include references to other agents than the one being reviewed;
2.4.2 They include abuse;
2.4.3 They include swear words.
2.5 Only Rate and Review agents that you have personal experience of dealing with.
2.6 Above all, please keep the Ratings and Reviews constructive, honest and fair.
2.6.1 Reviews and ratings that are useful and/or relevant to sellers / landlords will be published
2.7 We reserve the right to take action against any agent that we find trying to ‘game’ or otherwise abuse the Services for their own gain, including reviewing other agents unfairly which may include removal from the Site .
2.8 Whilst you can add new Reviews at any time, we will keep all Reviews on our database record and they may continue to be used in the Overall Rating algorithm.
2.9 We do not give any assurance as to how long it will take for a Review which has been submitted to be published, and we do not guarantee to publish any Review or Rating.
2.10 All rankings are based upon the input of customers’ Ratings and Reviews and are purely for illustrative purposes. There is no specific or general implication that these are definitive nor that the Overall Ratings should be taken to infer that any one agent is definitively better than any other. Any rankings or ratings have been prepared in good faith on the basis of evidence and information available to us.
2.11 The information, rankings and Reviews we provide in relation to an Agent should not be regarded as or relied upon as a comprehensive view of that Agent. Any rankings have been prepared on the basis of information available to us at the applicable time and should not be regarded as definitive or relied upon to the exclusion of other information, opinions and judgements.
2.12 When you consider Agents you should take into account any other factors apart from the ranking or individual reviews which you are aware of.
2.13 We cannot guarantee that the information available on the Site will be error-free.
3.1 To use the Services on the Site, you must complete a registration form and submit it to us. At our discretion, we may refuse your application for registration.
3.2 Each registration is for a single user only. You must not share your username and password with any other person.
3.3 You accept sole and personal responsibility for the use of and for keeping confidential your username and password. You must notify us immediately of any unauthorised use of them or any other breach of security of this Site of which you become aware.
3.4 It is your responsibility to update and inform us of any changes to your registered details.
4.1 You accept that you are solely responsible for ensuring that your device’s operating system, including its browser(s), meets all relevant technical specifications necessary to use the Site and that it is compatible with the Site.
4.2 You must not misuse the Site. In particular, you must not hack into, circumvent security or otherwise disrupt the operation of our system and the Site. Attempts to do any of these things are considered to be as serious as them actually being completed. It includes introducing viruses, trojans, worms or any other material which is, or could be, technologically malicious or harmful to us.
4.3 You must not use or attempt to use any automated program (including, but not limited to, spiders or other website crawling technology) to access our Site or systems, to search, display or obtain links to any part of the Site without prior written permission. Any such use or attempted use (without permission) is strictly forbidden.
4.4 You must not include links to the Site without our prior written consent.
4.5 You will not, without prior written consent, try and solicit or obtain business for any commercial enterprise.
4.6 All content that you upload will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to identify you to any third parties that claim or alleges that content posted or uploaded by you to the Site breaches their legal rights.
4.7 By submitting content to the Site, you grant us a royalty-free, perpetual, irrevocable, and non-exclusive right and licence to use, reproduce, distribute, display, modify and edit this content in connection with the Site’s services, and to sublicense it. We will not pay for these and, at our sole discretion, we can remove or amend them at any time. We are entitled to republish any content submitted to the Site in third party websites. Information relating to Agents may be published on third party websites or services, but we will not publish personal information relating to a user who is not an Agent on any third party website or service (although we may publish a Review or Rating which you have submitted). For users, other than Agents, we will not publish your name without your permission.
4.8 The views expressed by Users of the Site do not reflect our views or values in any way.
4.9 All content that you submit to the Site must be;
4.9.1 Accurate (where you state facts.)
4.9.2 Genuinely held (where you provide opinions, ratings and/or reviews)
4.9.3 Compliant with the applicable laws of the country from which they were posted.
4.10 Your content must not contain any material which is;
4.10.1 Defamatory of any person
4.10.2 Obscene, offensive, hateful, discriminatory on any grounds, unethical, immoral or inflammatory 4.10.3 Infringes the intellectual property rights of a third party (or has the potential to do so)
4.10.4 Solicitation for any commercial enterprise (without prior written consent).
4.11 We will determine at our discretion whether there has been a breach of this clause 4. Where a breach has occurred we may take the following action;
4.11.1 Immediate, temporary or permanent withdrawal of your right to use the Site
4.11.2 Immediate, temporary or permanent removal of any rating, review or other material uploaded by you to the Site 4.11.3 Legal action against you
4.11.4 Disclosure of such information to law enforcement and/or other authorities as we may see fit.
4.12 In addition to all of the rights set out above, we reserve the right to take down any content that you upload to the Site at any time without notice and without having to give a reason.
4.13 All Reviews submitted to View Agents cannot be displayed on any other website, platform or application without the consent of Powered by Agents Ltd trading as View Agents
5.1 If we are notified then we will make all reasonable efforts to delete accounts which are being used in breach of our Terms and to identify and remove content that is defamatory or infringing on intellectual property rights or otherwise in breach of our Terms. However we are not responsible if you have failed to provide the relevant information and we are unable to remove the content.
5.2 In the event that you believe that an account is being used in an inappropriate manner or that any content which is available on the Site (including any Review) is defamatory or infringing on intellectual property rights you should notify us in writing by email to email@example.com including the following:
Your full name and contact details, including postal address, telephone number and e-mail address;
The location where the defamatory or infringing content appears;
The content that you believe is defamatory or infringing on intellectual property rights;
The reasons that you believe the content is defamatory or infringing on intellectual property rights; A statement confirming that you are authorised to act on behalf of the claimant or rights holders; and A signed declaration truth in respect of the information in the notice.
5.3 Any statement made under this clause may be used in court proceedings.
5.1 We strive to ensure that our website and the Services are available at all times but cannot guarantee that either the website or the Services will operate continuously, without interruptions or be fault free.
5.2 On occasion, necessary maintenance or upgrade work requires us to make the website and the Services unavailable without notice, but we aim to keep downtime to a minimum. We accept no liability for any interruption, loss of information or loss of service.
6.1 The copyright and intellectual property rights in this Site, including (but not limited to) all database rights, trademarks, service marks, trading names, text, graphics, videos, code, files and links belong to us or our partners. All rights are reserved. 6.2 Subject to clause 5, you may download material from the Site for the sole purpose of using the Site. However, you must not copy, transmit, modify, republish, store (in whole or in part), frame, pass-off or link to any material or information either on, or downloaded from, the Site without our prior written consent. The Site and its content may not be exploited for any commercial purpose without our express written consent. You are not permitted to may not systematically extract (scrape) and/or re-utilise parts of the contents of the Site without our express written consent.
6.3 View Agents, www.viewagents.com, View Agents mobile application and our logos are our trademarks and must not be used or copied without our written consent.
6.4 The Site contains links to websites operated by third parties. We have no control over their individual content. We, therefore, make no warranties or representations as to their accuracy, completeness or relevance. They are purely enabled for your convenience. We do not recommend any products or services that may be advertised on these linked sites. If you do link to them, you do so at your own risk.
7.1 Whilst we endeavour to ensure that any material available for downloading from this Site is not contaminated in any way, we do not warrant that such material will be free from infection, viruses and/or similar code.
7.2 Due to the nature of software and the internet, we do not warrant that you're access to, or the running of, this Site will be uninterrupted or error-free. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We shall not be liable if we cannot process your details due to circumstances beyond our reasonable control.
7.3 The information provided on this Site is for general interest only and does not constitute specific advice.
7.4 We make no warranties or representations that the information on this Site is correct, accurate or up-to-date.
7.5 We make no warranty or guarantee that the Site or information available over it complies with laws other than those of England.
7.6 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.
8.1 Nothing in these Terms will be deemed to exclude our liability to you for death or personal injury arising from our negligence, or for fraudulent misrepresentation.
8.2 Subject to clause 8.1, we will not be liable for any failures due to software or Internet errors or unavailability, or any other circumstances beyond our reasonable control.
8.3 Subject to clause 8.1, we do not accept any liability for loss of your password or account ID caused by a breakdown, error, loss of power or otherwise caused by or to your computer system.
8.4 We may put in place such systems as we from time to time see fit to prevent automated programs being used to obtain unauthorised access to our system and this Site. You are not permitted to use automated programs for such purposes and any such use or attempted use by you of such automated programs is at your own risk. We shall not be liable to you for any consequences arising out of or in connection with any such use or attempted use of automated programs to obtain unauthorised access to our system or this Site.
8.5 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:
8.5.1 Use of, or inability to use our Site; or
8.5.2 Use of or reliance on any content or information displayed on our Site.
8.6 Subject to clauses 8.1 to 8.5 inclusive, if you are a business we shall not be liable to you for:
8.6.1 Any indirect, consequential, special or punitive loss, damage, costs and expenses
8.6.2 Loss or profit
8.6.3 Loss of business
8.6.4 Loss of reputation
8.6.5 Depletion of goodwill, or
8.6.6 Loss of, damage to, or corruption of, data.
8.7 Subject to clause 8.1 to 8.5 inclusive, we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
8.8 We will not be liable for any loss or damage caused by a virus, distributed denial of service attack or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or any website linked to it.
8.9 When you use the "contact forms” or ‘templates’ or ‘valuation requests’ on this Site, your details (including your email address) may be sent directly to the estate and letting agent you are reviewing or request a valuation from or ask a question too. We do not accept any liability for any subsequent communications that you receive directly from that estate or letting agent, landlord or developer.
8.10 We accept no liability for any losses whatsoever incurred from the use of the Site. All reviews on the site are the opinions of the reviewer and are not those of us or our representatives. We will take reasonable care to make sure that the data is correct, however, we make no warranty that this is so. All of the information on the Site is for information only and should not be seen as complete or comprehensive.
9.1 No refunds or credits for Subscription Charges or other fees or payments will be provided to you if you elect to downgrade subscription or cancel your subscription. Downgrading your subscription may cause loss of content, features, or capacity of the Service as available to you under your Account, and we do not accept any liability for such loss.
9.2 Unless otherwise stated, Our charges do not include any VAT, taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). You are responsible for paying Taxes. We will invoice you for such taxes if we believe we have a legal obligation to do so and you agree to pay such taxes if so invoiced.
9.3 All monthly subscribers have a 30 day rolling contract and must give a minimum 30 days notice to either downgrade or terminate their subscription. Any such notice must be emailed to firstname.lastname@example.org and you must receive a confirmation email reply from us for your notice period to begin.
9.4 If you pay by credit card or certain other payment instruments, You hereby authorise the Payment gateway, payment processor or us to bill your credit card or other payment instrument in advance on a periodic basis in accordance with your subscription plan.
You will receive a receipt upon each acceptance of payment.
11.1 We remain neutral, we provide a platform to host reviews and individual agents information/data
11.2 In the event that an estate agent or estate agency disputes a review;
• Email us the review in question at email@example.com and the reason why you are disputing the review
• We will then contact the reviewer to authentic the review and nature of the review.
• A decision will be taken whether to leave the review or delete the review based on the information provided.
• Our decision will be final
12.1 All content and information that the agent or agency uploads will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to identify you to any third parties that claim or alleges that content posted or uploaded by you to the Site breaches their legal rights.
12.2 By the Agent submitting content and information to the Site, you grant us a royalty-free, perpetual, irrevocable, and nonexclusive right and licence to use, reproduce, distribute, display, modify and edit this content in connection with the Site’s services, and to sublicense it. We will not pay for these and, at our sole discretion, we can remove or amend them at any time. We are entitled to republish any consent submitted to the Site in third party websites. Information relating to Agents may be published on third party websites or services, but we will not publish personal information relating to a user who is not an Agent on any third party website or service (although we may publish a Review or Rating which you have submitted).
12.3 By submitting content and information to the site, you allow us to distribute this content/information (including reviews) for our marketing purposes and allowing us to post this content on any social media platform.
12.4 We will check all imported reviews have come from a genuine source and meet our terms & conditions, if in our opinion the imported review may be suspect, then we reserve the right not to publish it on our platform.
12.5 By importing a review from a third party website or your own website you are claiming that the reviews are yours and you have permission or authority to have it displayed on our platform. You agree to indemnify us against any dispute over permission for the use of the reviews.
13.1 These Terms shall be governed by and construed in accordance with English law and the parties agree that any disputes will be settled in English courts, save that we may take action in any relevant jurisdiction to enforce our intellectual property rights.