FAQs
THE EXPERIENCE
What is We Call It Flamenco and what can I expect?
Settle in for a sensational four-act Spanish flamenco show! World-class dancers perform mesmerizing flamenco routines, leaving you spellbound with their intricate footwork and graceful movements. As you listen to the rhythmic strokes of the flamenco guitar and the soulful singing of immaculate vocalists, fall deeper in love with the art of flamenco. And with a rose-covered stage and atmospheric lighting to set the scene, get ready to be swept away with passion and desire.
How long does the experience last?
The experience will last approximately 1 hour.
Can I purchase drinks on-site?
Yes, there is an on-site bar from which you can purchase beverages during the experience.
Will there be strobe lights?
No, there will not be any strobe lights.
Are seats numbered?
No, seats are not numbered. Seating is on a first-come, first-served basis.
TICKETS
What are the different ticket types?
Zone A (Mezzanine) (Premium Visibility)
Zone B (Great visibility)
Zone C (Good visibility)
Zone D (Ok visibility)
Zone E (Balcony)
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website prior to arriving at the event.
Can I book a ticket for my carer?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
Yes, this event is 8+.
When should I arrive?
Doors will open 60 minutes before the start time of the experience.
What happens if I arrive late?
No late entry is permitted as this would disrupt the show for other attendees.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID.
Are refunds allowed?
No refunds are allowed unless a flexible cancellation ticket has been purchased (see below). Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.
FLEXIBLE CANCELLATION TICKET FAQS
(Applicable in selected events)
What is a Flexible Cancellation Ticket?
A flexible cancellation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.
When can I return my ticket?
You can cancel your flexible cancellation ticket if you contact us requesting it up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.
What documents do I have to present to cancel my ticket?
No documentation is needed to claim your refund or exchange.
If I opt for a refund, how long does it take to process it and how will I receive it?
If you used a credit card or PayPal account to make the purchase, you will be credited the total amount of the ticket price back to your account. Keep in mind that the money could take 10+ days to appear on your statement. If you bought your ticket(s) using a voucher, you’ll find a new voucher in the "Vouchers" section of the app. Keep in mind this voucher is different from your Fever Club Wallet.
Will I get a full refund?
You'll receive a refund for the entire ticket price, with the exception of the 10% fee paid for the flexible ticket option.
If I opt for an exchange of the ticket, when will I receive the new ticket?
You will receive a voucher for the same value as your purchase as soon as you request for it. You can use this voucher to go back to the experience and buy a new date and/or time.
Can I change my ticket for a different experience?
If you opt for an exchange voucher, you can only use this voucher to go back and purchase the same experience.
How do I request my refund?
Please contact us here to get your ticket refunded.
VENUE INFORMATION
Where is the experience taking place?
Alberta Abbey, 126 NE Alberta St, Portland, OR 97211
How do I get to the venue?
You can drive to the venue or use public transport to get to the venue. The closest bus stop is Hennepin Ave & Lake St W (Bus Number 6, 23, and 114).
The closest bus stop to: NE Alberta & 18th (2 min walk) and NE 15th & Alberta (4 min walk). Nearby bus lines include 6, 44, and 72.
Is there food served?
The Abbey has beer, wine, liquor, and non-alcoholic beverages available for purchase. We also offer Atlas pizza and a variety of snacks.
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
Accessible parking is available on the Mallory Avenue side of the building. The Mallory Avenue entrance is ramped and leads into the main theater. The main theater, café, and main floor bathroom are all fully accessible. The venue has 4 wheelchair or mobility device ADA spots available (no seat in those spots) with one companion seat next to each one. The Abbey is also equipped with a hearing assistance system with transmitters available upon request if someone asks.
Is there parking available?
Alberta Abbey is located in NE Portland’s King Neighborhood, 2 blocks west of MLK Blvd on Alberta. Parking near the venue is extremely limited. We highly recommend using rideshare services (Uber/Lyft) or public transportation (nearby lines include 6, 44, and 72).
For late shows, patrons can utilize free off-street parking in the Natural Grocer’s lot, located at MLK and Alberta Street, after 8:00pm.