Connected Care Privacy Policy

This policy applies to all information collected or submitted in the Connected Care app for iPhone or Android.

Information we collect

New Connected Care accounts are created with email addresses and passwords.

Email addresses are only used for logging in, password resets, responding to emails that you initiate, and sending notifications that you request. We don’t send promotional emails.

We store information about your family groups and elders, including messages, photos, and data points that you create within the app. We sync this information between the app and a server.

Technical basics

If you enable notifications, we must store a token to send them. We never use notifications for marketing.

If you upload files to the app, we need to store them until you delete them.

We use and store tokens in the app to keep you logged in.

Our server software may also store basic technical information, such as your IP address, in temporary memory or logs.

AWS

For performance and overload protection, we direct your traffic through AWS services before it reaches our servers. They have access to some basic technical information to perform this role, such as your IP address. AWS’s privacy policy is here.

Analytics

Connected Care’s app collects aggregate, anonymous statistics, such as the percentage of users who use particular features, to improve the app.

Information usage

We use the information we collect to operate and improve our and customer support.

We do not share personal information with outside parties except to the extent necessary to accomplish app functionality. We may share anonymous, aggregate statistics with outside parties.

We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.

In the future, we may sell to, buy, merge with, or partner with other businesses. In such transactions, user information may be among the transferred assets.

Security

We implement a variety of security measures to help keep your information secure. For instance, all communication with the app requires HTTPS. Passwords are hashed, not stored, using industry-standard methods.

Accessing, changing, or deleting information

You may access or change your information or delete your account from the Connected Care app.

Deleted information may be kept in backups for up to 90 days. Backups are encrypted and are only accessed if needed for disaster recovery.

Connected Care may delete your information at any time and for any reason, such as technical needs, legal concerns, abuse prevention, removal of idle accounts, data loss, or any other reason.

California Online Privacy Protection Act Compliance

We comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Information for European Union Customers

By using Connected Care and providing your information, you authorize us to collect, use, and store your information outside of the European Union.

International Transfers of Information

Information may be processed, stored, and used outside of the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used.

Your Consent

By using our apps, you consent to our privacy policy.

Contacting Us

If you have questions regarding this privacy policy, you may email support@connectedcareapp.com. Please note that account deletion should be done within the app, not via email requests, for security reasons.

Changes to this policy

If we decide to change our privacy policy, we will post those changes on this page.