Franklin Wallace 

Product Designer | UX Researcher |UI Designer | Information Architect

franklevonwallace@gmail.com | franklinwallace.com | 901.604.3174

New York

Education

Savannah College of Art and Design

BFA, User Experience Design with Architecture minor. 2018        

Skills

Product Design                               User Experience Design              User Interface Design              

Design System Creation                  Information Architecture              Front End Development

eCommerce                                    Figma / Adobe                           High Fidelity Prototyping

Experience

RegScale. 2022-present

Lead User Experience Design / Product Design

Full Cycle User Experience Design Lead since Regscale 3.0. Created, implemented, and maintains RegScale Design System. 32M raised to date.

• Full Cycle User Experience Design Lead
• Conducted full application Audit to research, benchmark, and document current application state.
• Consolidated application UI components into cohesive and scalable design language.
• Built RegScale Design System and Library.
• Coordinated with developers to implement a design system. This process optimized our development process and reduced overall code.
• Managed Figma migration and created standards for usage between Design and Development.
• Built out dozens of full application features based on business requirements, customer requirements, and industry best practices in compliance.
• Optimized application to meet user experience best practices.
• Regularly conducts design reviews and presentations with clients to help guide product design decisions.
• Continuously builds out new features.
• General product design and designs for product future states.
• Continuously interfaces with developers from design to production.

Silk. 2023-present

CPO

File management application that reimagines the mental models of data navigation. Silk provides a flat navigation experience that utilizes a spatial and association-based grouping of data to access information more naturally.

• Lead Full Cycle Product Design / User Experience
• Product Vision
• Product Scalability

Scissor. 2017-present

Co-Founder.

Scissor is a creative agency with attention to progressive programming in the fine arts, composed of designers, manufacturing, and production specialists.

• Founder
• Front end developer
• User Experience Designer
• Technical specialist (audio, electrical)
• Have worked with:

• Shayne Oliver / HBA / Anonymous club
• Yeezy
• City of Memphis

Hunter Fan Company. 2019-2021

Lead User Experience Designer

Designed and maintained the Simpleconnect application for both iOS and Android.

Brought applications from 1.0 to over 3.0 on both google play store and App Store via full application redesigns and user research and testing.

      Lead UX Designer for SIMPLEconnect® product line.

• Completed two application redesigns for both iOS and android (SIMPLEconnect® 2.0 and

              SIMPLEconnect® 3.0)

• Wrote test plans
• Planned, executed, and managed user testing for both iOS and Android
• Regularly conducted User Acceptance Testing in cadence with the development Sprint cycle.
• Wrote and managed development tickets for my UI designs. (Jira)
• Wrote support documentation for our consumer support team upon every app release.

       E-commerce specialist (Shopify)

• Implemented on site behavior tracking and monitored user actions to inform design decisions.
• Strategically Implemented surveys and feedback on site to inform design decisions.
• Redesigned numerous landing pages from mockup to coding.

      Consumer Experience Specialist

• Regularly monitored consumer reviews, questions, and feedback across all channels. With this

information we were able to spot pain-points in our consumer journey and target areas of

improvement based on consumer sentiment.

St Jude Children’s Research Hospital. 2017 & 2018

User Experience Designer (Intern)

User experience designer working on various experiences in the St. Jude user journey - specifically in donation checkout and tribute donations experience.

       INTERNSHIP – June 2018 - August 2018

• Rejoined the UX Design team, focused on a new prototype design for the donation portal.
• Researched and developed concept from ground up to leverage time in AI assisted targeted marketing.
• Completed competitive statistical analysis and research on best UI practices for mobile payment portals.

       INTERNSHIP – June 2017 - August 2017

• Joined the UX design team, focused on web app development.
• Developed web app kiosk Gift planning department.
• Automated the directory search for tribute brick donations
• Improved donor campus experience.

Collaborative Learning Center: Gulfstream Aerospace + SCAD. Winter 2017

• User Experience Researcher for usability studying voice control navigation in aviation scenarios.
• User Experience Designer

Grants / Awards

• Urban Art Commission Memphis: “Passage” Public art. Lighting. 2020
• Downtown Memphis Commission: “The Vista” Public art. Lighting. 2019
• Red Dot International Design Award in Communication Design for Session, Berlin, Germany. 2018
• First Place SCAD Startup: Bolus - Diabetic Device Ecosystem Consolidation and Redesign. Savannah, Georgia. 2018