Welcome to HousingMatch.org!
Please read this agreement carefully before joining our network. By accessing this website and taking steps to join, we assume you accept this Participation Agreement.
“Participant” is a Tenant, Landlord, Property Owner/Manager, Referring Agency/Institution, or Referring Agency Representative or Housing Advocate that participates in the network.
“Individual” is a person who seeks to participate or is participating as a member of the network.
“Family” is a parent, guardian, or legal guardian with a child or children who is/are under the legal care or custody of that individual.
“Senior” is a person over the age of 65,
“Head of Household” is a term applied to a single or married adult whose authority to exercise family control and to support the dependent members is founded upon a moral or legal obligation or duty as defined by IRS 26 U.S. Code § 2.
“Shared Housing Match” is a term referring to the matching or pairing of two or more individuals or families who seek a shared housing living arrangement.
“Referring Agency” (RA) is an organization or institution that provides housing services and becomes a member of the network.
“Referring Agency Representatives” (RAR) are staff and/or employees of a Referring Agency that provide social services and/or housing placement services for Participants; they including Case Managers, Housing Advocates, Social Services Providers, or other social services staff and/or employees providing direct or indirect services to Participants.
“Supervisory Agency Representative” (SAR) is an agency employee, staff, or licensed social worker (LCSW) authorized by the Referring Agency to assess and refer Applicants.
“Tenant Participant” (TP) is an individual, head of household, and a renter who is seeking a Shared Housing Match and a unit to rent.
“In-Place Participant” (IPP) is a head of household, individual, renter, landlord, or property owner who resides in a unit with a room(s) for rent and seeks a Shared Housing Match. An IPP has completed the application process.
“Shared Housing Participant” (SHP) is a “Tenant Participant” (TP) or an “In-Place Participant” (IPP) who seeks a Shared Housing Match and has completed the application process.
“Former Shared Housing Participant” (FSHP) is a Shared Housing Participant (SHP) who returns to HousingMatch.org and has completed the application process.
“Landlord Participant” (LP) is a property owner, an individual or agent of property owners who become members of the network and do not reside on the property.
“Applicants” are prospective “Participants” applying for membership with the HousingMatch.org network.
“Shared Housing Applicant” (SHA) is a “Tenant Applicant” (TA) or an “In-Place Applicant” (IPA) who seeks to complete the application process and become a Tenant-Participant (TP) or In-Place Participant (IPP).
“Former Shared Housing Applicant” (FSHA) is a Shared Housing Participant (SHA) who returns to HousingMatch.org. The FSHA is seeking a Shared Housing Match and/or a unit for rent with or without the support of a RAR and has previously completed the application process. The FSHA will be reassessed for a new referral; some exceptions may apply.
HousingMatch.org recommends that individuals who are aware of information on their criminal records with a past history of serious offenses or multiple evictions should join by RAR referral.
SHAs have the option of signing up directly online by completing the following steps:
Tenant Screening Report:
Massachusetts CORI Report:
HousingMatch.org will collect a redacted copy of your Criminal Offender Records Information (CORI) report which you upload to our secure and encrypted server online. This information includes the first and last name, the day and month of birth and the last four digits of the social security identification number. HousingMatch.org will store an encrypted copy of the CORI no more than 30 days after the date of the SHP application for membership. The document will be stored and deleted according to WISP protocol. This information is used solely for the purposes of establishing membership and is not be shared with third parties.
HousingMatch.org reserves the right to refuse membership to individuals whose Tenant Screening Report or CORI reveal information that an applicant may pose a potential threat to health or safety of network participants. In these cases, notices will be issued to the user in accordance with the Fair Credit Reporting Act (FCRA).
SHAs can join HousingMatch.org with the assistance of a Referring Agency. HousingMatch.org may recommend that SHAs join by RAR referral if they issue with their Tenant Screening Report, CORI, or have special needs. A list of Referring Agencies is available on the HousingMatch.org website.
The SHA application process can be viewed on the HousingMatch.org Administrative Guidelines, a downloadable pdf document available in the Agency Resources section at www.HousingMatch.org
All SHA referrals are made at the discretion of the Referring Agency or authorized staff persons and decisions made are not the responsibility of HousingMatch.org.
This section provides an overview of the agreement between HousingMatch.org and all participating members of the network. The following information details conditions by which the member, who is the undersigned on this document, agrees upon in order to maintain and promote stability, security within the network and within shared housing matches.
HousingMatch.org does not control, is not responsible for and makes no representations or warranties with respect to any member or member conduct. Participants are solely responsible for their interaction with or reliance on any participant/member or member conduct. Participants must perform any necessary, appropriate, prudent or judicious investigation, inquiry, and research and due diligence with respect to any participant or member conduct. HousingMatch.org requires that all participants abide by the network rules of conduct which include:
Further, the participant agrees to indemnify and hold HousingMatch.org and HousingMatch.org administrators, staff, volunteers, and representatives harmless from and against any third-party claim, cause of action, demand or damages related to or arising out of a participant’s conduct or activities on, through or related to HousingMatch.org, and related to or arising out of any conduct or activities on, through or by use of the HousingMatch.org user account, if any. This indemnification obligation includes payment of any attorneys' fees and costs incurred by HousingMatch.org or HousingMatch.org administrators, staff, volunteers and representatives, or for any claims, losses, and costs incurred in a participant’s failure to abide by the HousingMatch.org Participation Agreement requirements or arising out of a participant’s activities or conduct within in the network.
a. Incident Reports:
If a participant has committed a serious violation of the HousingMatch.org Participation Agreement, such as a participant’s actions or conduct causes loss of housing, jeopardizes the stability of a shared housing living arrangement, or threatens or endangers the health or safety of network participants, HousingMatch.org requires RARs and SHPs involved in the violation to report any incidents to HousingMatch.org administrators.
An Incident Report is a brief summary of an incident or incidents that took place that constitutes a violation of the Participation Agreement. Incident Reports must include;
1) the RAR contact information,
2) Tenant ID#s and contact information of SHPs,
3) LP or landlord contact information,
4) a brief account of the incident(s) being reported as a violation of the HousingMatch.org Participation Agreement with siting of the section(s) pertaining to the specific violations, 5) and/or any specific written complaints made by participants regarding violations of conduct or membership requirements.
All incident reports must include supporting documents, such as written statements from other participants or relevant parties involved in the incident, landlord notices, court documents, police reports, financial statements, or other documentation providing evidence for and verifying the specific violation.
Housingmatch.org administrators will review the incident reports on a first-come, first serve basis. Upon administrative review, incident reports that can be verified and demonstrate that the participant has committed a serious violation may result in termination of the participant’s membership from the network. All incident reports and complaints must be in writing and sent via email to firstname.lastname@example.org or mailed to the attention of HousingMatch.org Administrators, Incident Report at 65A South St., Boston, MA 02110.
b. Participant Terminations:
HousingMatch.org administrators have an appeals process for participants to present any mitigating evidence or documents regarding complaints filed against them. Before terminating a participant’s membership, HousingMatch.org will contact and inform the participant of the violation and the possibility that their membership may be terminated and allow the participant to present any mitigating documents within a reasonable time frame. If HousingMatch.org administrators are unable to contact the participant, the participant’s membership status may be put on hold until the matter is resolved. HousingMatch.org reserves the right to determine if a participant is in violation of membership requirements and should be terminated from participating in the network temporarily or permanently. Decisions to terminate participation are made on a case-by-case basis and at the discretion of HousingMatch.org administrators.
Participant “personal contact information” is defined in this agreement as follows: first and/or last name, email address, and/or phone number. Participants have limited access to users’ personal contact information by searching advertisements or by utilizing search bars located on their user dashboards.
Access by User Dashboards and Ads Search:
LPs and RARs use their full names and provide their business phone numbers and emails as contact information accessible by other members. SHPs are identified by a first name and an identification number assigned to them when they create new accounts. LPs may post in “Housing Offered” ads the exact address or the proximity of rental units. SHPs do not share their full names, exact addresses, or phone numbers listed within their posted ads for “Housing Wanted” or “Rooms for Rent”. SHPs may provide this information when they contact each other outside of the network.
HousingMatch.org Written Information Security Policy (WISP) details how the network administrators, staff and volunteers handled, use and store personal information collected which is consistent with requirements for Massachusetts residents. This form is embedded in our Terms and Conditions and can be viewed online at www.housingmatch.org or by continuing to scroll down. The WISP definition of “personal information” includes information that may put an individual's identity at risk. HousingMatch.org does not collect this type of personal information. The information collected by network administrators includes the first and last name, the day and month of birth, and the last four digits of the social security number. This information is used solely for identification purposes within the network, is not shared with SHPs or LPs, and is stored according to WISP protocol.
By signing the HousingMatch.org Authorization for the Release of Information Form, SHPs authorize RARs to share personal information and data with network participants for the purposes of securing housing. By signing this form, the SHP authorizes the RAR to post advertisements for “Housing Wanted” or “Rooms for Rent” on behalf of the SHP. A completed form must be signed by the SHP and the RAR during the application process and before a referral is made to HousingMatch.org. This form must be kept in the SHP’s file.
The HousingMatch.org provides participating agency with a Sample Written Information Security Policy (WISP) form which can be modified with details how Referring Agencies and their representatives use, handle, and store participants’ personal information and data as is consistent with the requirements of 201 CMR 17.00 for Massachusetts residents. This form should be signed between SHAs and RARs during the application process.
HousingMatch.org reserves the right to revise any part of this agreement as a result of policy changes or for clarification purposes. If there are any revisions made to this existing agreement, they will be made available by memorandum and shared with Referring Agencies, RARs, SARs, and LPs in writing a minimum of 30 days before they are implemented. Referring Agencies agree to inform SHPs of any revisions to the guidelines as they apply. These guidelines will be made available to the general public on the HousingMatch.org website. Upon implementation all revisions will be binding upon all network Participants.
COMPREHENSIVE WRITTEN INFORMATION SECURITY PROGRAM POLICY
The purpose of the WISP is to:
In formulating and implementing the WISP, we take the following actions:
(a) identifying reasonably foreseeable internal and external risks to the security, confidentiality, and/or integrity of any electronic, paper or other records containing Personal Information;
(b) assessing the likelihood and potential damage of these threats, taking into consideration the sensitivity of the Personal Information;
(c) evaluating the sufficiency of existing policies, procedures, customer information systems, and other safeguards in place to control risks;
(d) designing and implementing a WISP that puts safeguards in place to minimize those risks, consistent with the requirements of the MA Data Protection Standards; and
(e) regularly monitoring the effectiveness of those safeguards.
We designate Data Security Coordinators to implement, supervise and maintain the WISP. The Data Security Coordinators are responsible for:
To combat internal risks to the security, confidentiality, and/or integrity of any electronic, paper or other records containing Personal Information, and to evaluate and improve, where necessary, the effectiveness of the current safeguards for limiting such risks, we take the following measures that are mandatory and are effective immediately:
To combat external risks to the security, confidentiality, and/or integrity of any electronic, paper or other records containing Personal Information, and evaluate and improve, where necessary, the effectiveness of the current safeguards for limiting such risks, we take the following measures that are mandatory and are effective immediately:
Terms and Conditions
These terms and conditions outline the rules and regulations for the use of HousingMatch.org, LLC's Website, located at www.housingmatch.org.
By accessing this website we assume you accept these terms and conditions.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United States of America. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, HousingMatch.org, LLC and/or its licensors own the intellectual property rights for all material on HousingMatch.org. All intellectual property rights are reserved. You may access this from HousingMatch.org for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. HousingMatch.org, LLC does not filter, edit, or publish Comments prior to their presence on the website. Comments do not reflect the views and opinions of HousingMatch.org, LLC, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, HousingMatch.org, LLC shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
HousingMatch.org, LLC reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes a breach of these Terms and Conditions.
You warrant and represent that:
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of HousingMatch.org, LLC; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an email email@example.com. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
No use of HousingMatch.org, LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that rise on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
Class Action Waiver:
The parties agree that all Claims pursued against each other will be on an individual basis. To that end, the Company and the Participant hereby waive their right to commence, to become a party to, or to remain a participant in, any group, representative, class, collective, or hybrid class/collective action in any court, arbitration proceeding, or any other forum, against the other. The parties agree that any claim by or against the Company or the Participant shall be heard in arbitration without joinder of parties or consolidation of such claim with any other person or entity’s claim, except as otherwise agreed to in writing by the Company and the Participant. In cases where such a waiver is prohibited by law or deemed by a court of law to be against public policy; and where either party is permitted by law or court of law to proceed with a class or representative action against the other, the parties agree that: (1) the prevailing party shall not be entitled to recover attorneys’ fees or costs associated with pursuing the class or representative action (notwithstanding any other provision in this agreement); and (2) the party who initiates or participates as a member of the class will not submit a claim or otherwise participate in any recovery secured through the class or representative action.
All claims and disputes arising under or relating to this agreement are to be settled by binding arbitration in the state of Massachusetts or another location mutually agreeable to the parties. The arbitration shall be conducted on a confidential basis pursuant to the Commercial Arbitration Rules of the American Arbitration Association (AAA). Parties agree to arbitrate all disputes and claims arising out of or relating to this agreement. If any party seeks to have a dispute settled by arbitration, that party must first send to the other party by certified mail, a written notice of intent to arbitrate. If the parties do not reach agreement to resolve the claim within 30 days after the notice is received, the parties may commence with an arbitration proceeding with the American Arbitration Association (AAA) or National Arbitration Forum (NAF).
Personal Information includes the users first and last name, email addresses, day and month of birth and last four digits of their social security numbers:
“”Personal Information” means a Massachusetts resident’s first name and last name or first initial and last name in combination with any one or more of the following data elements that relate to such resident: (a) Social Security number; (b) driver’s license number or state-issued identification card number; or (c) financial account number, or credit or debit card number, with or without any required security code, access code, personal identification number or password that would permit access to a resident’s financial account; provided, however, that the term Personal Information shall not include information that is lawfully obtained from publicly available information, or from federal, state or local government records lawfully made available to the general public.”
In certain circumstances, you have the following data protection rights:
HousingMatch.org follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Note that HousingMatch.org has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
HousingMatch.org does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.