Welcome to HousingMatch.org!

Please read this agreement carefully before joining our network. By accessing this website and taking steps to join, we assume you accept this Participation Agreement.

Do not continue to use HousingMatch.org if you do not agree to all of the conditions stated in this Participation Agreement, the Privacy Policy, and the Terms and Conditions.

PARTICIPATION AGREEMENT:

  1. Program information:

“Participant” is a Tenant, Landlord, Property Owner/Manager, Referring Agency/Institution, or Referring Agency Representative or Housing Advocate that participates in the network.

“Individual” is a person who seeks to participate or is participating as a member of the network.

“Family” is a parent, guardian, or legal guardian with a child or children who is/are under the legal care or custody of that individual.

“Senior” is a person over the age of 65,   

“Head of Household” is a term applied to a single or married adult whose authority to exercise family control and to support the dependent members is founded upon a moral or legal obligation or duty as defined by IRS 26 U.S. Code § 2.  

“Shared Housing Match” is a term referring to the matching or pairing of two or more individuals or families who seek a shared housing living arrangement.

“Referring Agency” (RA) is an organization or institution that provides housing services and becomes a member of the network.

“Referring Agency Representatives” (RAR) are staff and/or employees of a Referring Agency that provide social services and/or housing placement services for Participants; they including Case Managers, Housing Advocates, Social Services Providers, or other social services staff and/or employees providing direct or indirect services to Participants.  

“Supervisory Agency Representative” (SAR) is an agency employee, staff, or licensed social worker (LCSW) authorized by the Referring Agency to assess and refer Applicants.

“Tenant Participant” (TP) is an individual, head of household, and a renter who is seeking a Shared Housing Match and a unit to rent.

“In-Place Participant” (IPP) is a head of household, individual, renter, landlord, or property owner who resides in a unit with a room(s) for rent and seeks a Shared Housing Match. An IPP has completed the application process.

Shared Housing Participant” (SHP) is a “Tenant Participant” (TP) or an “In-Place Participant” (IPP) who seeks a Shared Housing Match and has completed the application process.

 

Former Shared Housing Participant (FSHP) is a Shared Housing Participant (SHP) who returns to HousingMatch.org and has completed the application process.

Landlord Participant” (LP) is a property owner, an individual or agent of property owners who become members of the network and do not reside on the property.

“Applicants” are prospective “Participants” applying for membership with the HousingMatch.org network.

“Shared Housing Applicant” (SHA) is a “Tenant Applicant” (TA) or an “In-Place Applicant” (IPA) who seeks to complete the application process and become a Tenant-Participant (TP) or In-Place Participant (IPP).

“Former Shared Housing Applicant” (FSHA) is a Shared Housing Participant (SHA) who returns to HousingMatch.org. The FSHA is seeking a Shared Housing Match and/or a unit for rent with or without the support of a RAR and has previously completed the application process. The FSHA will be reassessed for a new referral; some exceptions may apply.  

  1. Becoming A Member: SHA’s have two (2) options to become a member of HousingMatch.org:

  1. Join directly online by accessing your background check reports which will be reviewed by HousingMatch.org.
  2. Join by RAR referral where your background check reports and personal documents are reviewed by a Referring Agency.

HousingMatch.org recommends that individuals who are aware of information on their criminal records with a past history of serious offenses or multiple evictions should join by RAR referral.  

Joining online with HousingMatch.org:  

SHAs have the option of signing up directly online by completing the following steps:

  1. Access two (2) background check reports:
  1. When you receive your CORI report, upload it at www.housingmatch.org.
  2. HousingMatch.org approves SHAs after reviewing the two reports.
  3. Upon approval, you will receive private links in emails to post an ad and activate your new account.

Tenant Screening Report:

If you are signing up directly online with HousingMatch.org with the intent to post an advertisement for “Housing Wanted” or “Rooms for Rent” you authorize HousingMatch.org to obtain a copy of your Tenant Screening Report from an authorized third-party vendor when you agree to our privacy policy. The Tenant Screening Report is made available to both the SHP and HousingMatch.org administrators on a secure server that can only be accessed by password. This report is available for 48 hours after which it will be deleted from the server. HousingMatch.org will store an encrypted copy of the Tenant Screening Report no more than 30 days after the date of the SHP application for membership which will then be deleted according to WISP protocol. This report is for HousingMatch.org administrative use exclusively. The Tenant Screening Report includes the full name,the day and month of the birth date, and the last four digits of the social security number. It also includes the FICO +credit report, history of criminal convictions, sex offender registry registration information, search of FBI’s Most Wanted lists, Terrorist Watch lists, 50 state national criminal records, and nationwide eviction history.  This information is released to HousingMatch.org via a private password protected portal provided by the third-party vendor and the information is stored offline on an encrypted private server. This information is used solely for the purposes of establishing membership and is not be shared with third parties.

Massachusetts CORI Report:

HousingMatch.org will collect a redacted copy of your Criminal Offender Records Information (CORI) report which you upload to our secure and encrypted server online. This information includes the first and last name, the day and month of birth and the last four digits of the social security identification number. HousingMatch.org will store an encrypted copy of the CORI no more than 30 days after the date of the SHP application for membership. The document will be stored and deleted according to WISP protocol. This information is used solely for the purposes of establishing membership and is not be shared with third parties.

 

HousingMatch.org reserves the right to refuse membership to individuals whose Tenant Screening Report  or CORI reveal information that an applicant may pose a potential threat to health or safety of network participants. In these cases, notices will be issued to the user in accordance with the Fair Credit Reporting Act (FCRA).

 

Joining by RAR Referral:

SHAs can join HousingMatch.org with the assistance of a Referring Agency. HousingMatch.org may recommend that SHAs join by RAR referral if they issue with their Tenant Screening Report, CORI, or have special needs. A list of Referring Agencies is available on the HousingMatch.org website.

  1. SHAs complete an assessment form with a RAR or LICSW.
  2. SHAs provide identification for household members, income documents, and complete background checks.
  3. After the RAR or LICSW reviews the assessment a referral is made to HousingMatch.org.
  4. RARs receive private links in emails to post and activate SHAs new account.

The SHA application process can be viewed on the HousingMatch.org Administrative Guidelines, a downloadable pdf document available in the Agency Resources section at www.HousingMatch.org

All SHA referrals are made at the discretion of the Referring Agency or authorized staff persons and decisions made are not the responsibility of HousingMatch.org. 

  1. Participants Agreement:

This section provides an overview of the agreement between HousingMatch.org and all participating members of the network. The following information details conditions by which the member, who is the undersigned on this document, agrees upon in order to maintain and promote stability, security within the network and within shared housing matches.

SHPs agree to:

  1. abide by the terms of all rental agreements signed with landlords, LPs and SHPs,
  2. abide by the network rules of conduct which include; staying in compliance with all federal, state and local laws, rules and regulations;
  3. share information from background check reports with HousingMatch.org members after partially redacting social security number and date of birth;
  4. review fair housing training modules made available on the HousingMatch.org website;
  5. abide by fair housing laws and avoid discriminatory language in advertising and when interviewing and selecting a candidate for a shared housing living arrangement;
  6. prioritize settling disputes out of court utilizing free mediation services or with the assistance of RARs or legal services;
  7. report any information to HousingMatch.org that may impact or threaten the health or safety of network participants;

SHPs joining with assistance from an agency:

  1. they meet with the RAR regularly while seeking housing and work towards documented goals within a service plan;
  2. maintain a copy of all signed rental agreements and provide a copy for the RAR;
  3. inform the RAR if any situation arises that puts the housing stability at risk and there is a need for rental assistance, mediation services, or other assistance to maintain their housing;

Referring Agencies and SARs agree to:

  1. abide by the network rules of conduct which include; staying in compliance with all federal, state and local laws, rules and regulations, and canons of professional ethics;
  2. designate an SAR to oversee SHP assessments, review SHP files, and authorize SHP referrals in writing as signatory on the designated forms;
  3. audit and review SHP files regularly and verify the collection and completion of all required documents;
  4. conduct assessments and make referrals according to HousingMatch.org Administrative Guidelines;
  5. abide by federal (HUD) Tenant Selection Policies (24 CFR § 960.202) when reviewing an applicant’s criminal records;
  6.  inform HousingMatch.org administrators when participants may be in violation of the HousingMatch.org Participation Agreement;

RARs agree to:

  1. abide by the network rules of conduct which include; staying in compliance with all federal, state and local laws, rules and regulations, and canons of professional ethics;
  2. collect, handle, and store information according to the protocol outlined in the HousingMatch.org Written Information Security Policy (WISP);
  3. meet with SHPs regularly in order to ensure they are provided adequate supports and services;
  4. assist SHPs with disabilities in obtaining any reasonable accommodations they may require that affords them equal access and opportunity as well as enjoyment of their residence;
  5. review fair housing training modules made available on the HousingMatch.org website;
  6. abide by fair housing laws when posting advertisements and in the decision-making process when referring SHAs to the network;
  7. conduct assessments and make referrals according to recommendations in the HousingMatch.org Administrative Guidelines;
  8. abide by federal (HUD) Tenant Selection Policies (24 CFR § 960.202) when reviewing an applicant’s criminal records;
  9. inform HousingMatch.org administrators when participants may be in violation of the HousingMatch.org Participation Agreement;

FSHPs agree to:

  1. provide accurate information for RARS conducting an assessment about the reason FSHA is returning to the network and/or reasons for leaving the previous shared housing living arrangement;
  2. provide RARs with the contact information for former roommates and landlords from the previous shared housing living arrangement.
  3. FSHPs who return to the network within 12 months from when they were last housed with HousingMatch.org must join by RAR referral.

LPs, property managers and their agents agree to:

  1. abide by Massachusetts state landlord-tenant laws, regulations and statues;
  2. abide by the Massachusetts State Sanitary Code regulation, 105 CMR 410.00, regarding Minimum Standards of Fitness for Human Habitation;
  3. abide by federal and state fair housing laws, regulations and statues;
  4. and, abide by state building code regulations.

4. Conduct:

HousingMatch.org does not control, is not responsible for and makes no representations or warranties with respect to any member or member conduct. Participants are solely responsible for their interaction with or reliance on any participant/member or member conduct. Participants must perform any necessary, appropriate, prudent or judicious investigation, inquiry, and research and due diligence with respect to any participant or member conduct. HousingMatch.org requires that all participants abide by the network rules of conduct which include:

Further, the participant agrees to indemnify and hold HousingMatch.org and HousingMatch.org administrators, staff, volunteers, and representatives harmless from and against any third-party claim, cause of action, demand or damages related to or arising out of a participant’s conduct or activities on, through or related to HousingMatch.org, and related to or arising out of any conduct or activities on, through or by use of the HousingMatch.org user account, if any. This indemnification obligation includes payment of any attorneys' fees and costs incurred by HousingMatch.org or HousingMatch.org administrators, staff, volunteers and representatives, or for any claims, losses, and costs incurred in a participant’s failure to abide by the HousingMatch.org Participation Agreement requirements or arising out of a participant’s activities or conduct within in the network.

a. Incident Reports:

If a participant has committed a serious violation of the HousingMatch.org Participation Agreement, such as a participant’s actions or conduct causes loss of housing, jeopardizes the stability of a shared housing living arrangement, or threatens or endangers the health or safety of network participants, HousingMatch.org requires RARs and SHPs involved in the violation to report any incidents to HousingMatch.org administrators.

An Incident Report is a brief summary of an incident or incidents that took place that constitutes a violation of the Participation Agreement. Incident Reports must include;

1) the RAR contact information,

2) Tenant ID#s and contact information of SHPs,

3) LP or landlord contact information,

4) a brief account of the incident(s) being reported as a violation of the HousingMatch.org Participation Agreement with siting of the section(s) pertaining to the specific violations, 5) and/or any specific written complaints made by participants regarding violations of conduct or membership requirements.

All incident reports must include supporting documents, such as written statements from other participants or relevant parties involved in the incident, landlord notices, court documents, police reports, financial statements, or other documentation providing evidence for and verifying the specific violation.

Housingmatch.org administrators will review the incident reports on a first-come, first serve basis. Upon administrative review, incident reports that can be verified and demonstrate that the participant has committed a serious violation may result in termination of the participant’s membership from the network. All incident reports and complaints must be in writing and sent via email to admin@housingmatch.org or mailed to the attention of HousingMatch.org Administrators, Incident Report at 65A South St., Boston, MA 02110.

b. Participant Terminations:

 HousingMatch.org administrators have an appeals process for participants to present any mitigating evidence or documents regarding complaints filed against them. Before terminating a participant’s membership, HousingMatch.org will contact and inform the participant of the violation and the possibility that their membership may be terminated and allow the participant to present any mitigating documents within a reasonable time frame. If HousingMatch.org administrators are unable to contact the participant, the participant’s membership status may be put on hold until the matter is resolved. HousingMatch.org reserves the right to determine if a participant is in violation of membership requirements and should be terminated from participating in the network temporarily or permanently.  Decisions to terminate participation are made on a case-by-case basis and at the discretion of HousingMatch.org administrators.

5. Personal Information:

User Access to Personal Information:  

Participant “personal contact information” is defined in this agreement as follows: first and/or last name, email address, and/or phone number. Participants have limited access to users’ personal contact information by searching advertisements or by utilizing search bars located on their user dashboards.

Access by User Dashboards and Ads Search:

LPs and RARs use their full names and provide their business phone numbers and emails as contact information accessible by other members. SHPs are identified by a first name and an identification number assigned to them when they create new accounts. LPs may post in “Housing Offered” ads the exact address or the proximity of rental units.  SHPs do not share their full names, exact addresses, or phone numbers listed within their posted ads for “Housing Wanted” or “Rooms for Rent”. SHPs may provide this information when they contact each other outside of the network.  

HousingMatch.org and WISP:

HousingMatch.org Written Information Security Policy (WISP) details how the network administrators, staff and volunteers handled, use and store personal information collected which is consistent with requirements for Massachusetts residents. This form is embedded in our Terms and Conditions and can be viewed online at www.housingmatch.org or by continuing to scroll down. The WISP definition of “personal information” includes  information that may put an individual's identity at risk. HousingMatch.org does not collect this type of personal information. The information collected by network administrators includes the first and last name, the day and month of birth, and the last four digits of the social security number. This information is used solely for identification purposes within the network, is not shared with SHPs or LPs, and is stored according to WISP protocol.

        

Referring Agencies and Personal Information:

  1. HousingMatch.org Authorization for the Release of Information Form: 

By signing the HousingMatch.org Authorization for the Release of Information Form, SHPs authorize RARs to share personal information and data with network participants for the purposes of securing housing. By signing this form, the SHP authorizes the RAR to post advertisements for “Housing Wanted” or “Rooms for Rent” on behalf of the SHP. A completed form must be signed by the SHP and the RAR during the application process and before a referral is made to HousingMatch.org. This form must be kept in the SHP’s file.

  1. Sample Written Information Security Policy (WISP): 

The HousingMatch.org provides participating agency with a Sample Written Information Security Policy (WISP) form which can be modified with details how Referring Agencies and their representatives use, handle, and store participants’ personal information and data as is consistent with the requirements of 201 CMR 17.00 for Massachusetts residents. This form should be signed between SHAs and RARs during the application process.

6. Participation Agreement Revisions:

HousingMatch.org reserves the right to revise any part of this agreement as a result of policy changes or for clarification purposes. If there are any revisions made to this existing agreement, they will be made available by memorandum and shared with Referring Agencies, RARs, SARs, and LPs in writing a minimum of 30 days before they are implemented. Referring Agencies agree to inform SHPs of any revisions to the guidelines as they apply. These guidelines will be made available to the general public on the HousingMatch.org website. Upon implementation all revisions will be binding upon all network Participants.

  1. Consent: By using our website, you hereby consent to our Participation Agreement and agree to its terms.

COMPREHENSIVE WRITTEN INFORMATION SECURITY PROGRAM POLICY

FOR HOUSINGMATCH.ORG

  1. OBJECTIVE
  1. Our objective, in the development and implementation of this comprehensive written information security program (“WISP”), is to create effective administrative, technical and physical safeguards for the protection of Personal Information (as defined below) of applicants, and to comply with obligations under 201 CMR 17.00 (the “MA Data Protection Standards”). The WISP sets forth our procedure for evaluating our electronic and physical methods of accessing, collecting, storing, using, transmitting, and protecting personal information of residents of the Commonwealth of Massachusetts. For purposes of this WISP, “Personal Information” means a Massachusetts resident’s first name and last name or first initial and last name in combination with any one or more of the following data elements that relate to such resident: (a) Social Security number; (b) driver’s license number or state-issued identification card number; or (c) financial account number, or credit or debit card number, with or without any required security code, access code, personal identification number or password, that would permit access to a resident’s financial account; provided, however, that the term Personal Information shall not include information that is lawfully obtained from publicly available information, or from federal, state or local government records lawfully made available to the general public.
  2. If any one or more of the provisions contained in this WISP is for any reason (i) objected to, contested or challenged by any court, government authority, agency, department, commission or instrumentality of the United States or any state, or (ii) held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other term or provision of this WISP or invalidate or render unenforceable such term or provision. Upon such determination that any term or other provision is invalid, illegal or unenforceable, HousingMatch.org shall work in good faith to modify this WISP so as to effect the original intent of this WISP to comply with the provisions set forth in the MA Data Protection Standards and other applicable laws, rules and regulations governing this WISP. 

  1. PURPOSE

The purpose of the WISP is to:

  1. Ensure the security and confidentiality of Personal Information of clients of HOUSINGMATCH.ORG.
  2. Protect against any anticipated threats or hazards to the security or integrity of such information.
  3. Protect against unauthorized access to or use of such information in a manner that creates a substantial risk of identity theft or fraud.

  1. SCOPE

In formulating and implementing the WISP, we take the following actions:

(a) identifying reasonably foreseeable internal and external risks to the security, confidentiality, and/or integrity of any electronic, paper or other records containing Personal Information;

(b) assessing the likelihood and potential damage of these threats, taking into consideration the sensitivity of the Personal Information;

(c) evaluating the sufficiency of existing policies, procedures, customer information systems, and other safeguards in place to control risks;

(d) designing and implementing a WISP that puts safeguards in place to minimize those risks, consistent with the requirements of the MA Data Protection Standards; and

(e) regularly monitoring the effectiveness of those safeguards.

  1. DATA SECURITY COORDINATORS

We designate Data Security Coordinators to implement, supervise and maintain the WISP. The Data Security Coordinators are responsible for:

  1. The initial implementation of the WISP;
  2. Training employees and volunteer staff on the WISP;
  3. Regular testing of the WISP’s safeguards;
  4. Evaluating the ability of each of our third-party service providers to implement and maintain appropriate security measures for the Personal Information to which we have permitted them access, consistent with the MA Data Protection Standards; and requiring such third party service providers by contract to implement and maintain appropriate security measures;
  5. Reviewing the scope of the security measures in the WISP at least annually, or whenever there is a material change in our business practices that may implicate the security or integrity of records containing Personal Information; and
  6. Conducting an annual training session for all owners, managers, employees, volunteer staff and independent contractors, including temporary and contract employees who have access to Personal Information on the elements of the WISP. All attendees at such training sessions are required to certify their attendance at the training, and their familiarity with our requirements for ensuring the protection of Personal Information.

  1. INTERNAL RISKS

To combat internal risks to the security, confidentiality, and/or integrity of any electronic, paper or other records containing Personal Information, and to evaluate and improve, where necessary, the effectiveness of the current safeguards for limiting such risks, we take the following measures that are mandatory and are effective immediately:

  1. Training.
  1. All employees and volunteer staff must be trained to comply with this WISP;
  2.  A copy of the WISP must be distributed to each employee and person with access to Personal Information who shall, upon receipt of the WISP, acknowledge in writing that he/she has received a copy of the WISP (a signature being sufficient); and
  3. Employment and volunteer staff contracts must be amended to require all employees and volunteer staff to comply with the provisions of the WISP, and to prohibit any nonconforming use of Personal Information during or after employment.
  1. Access to Information.
  1. Any Personal Information collected should be limited to such information that is reasonably necessary to accomplish our business purposes, or necessary to enable us to comply with other state or federal regulations;
  2. Access to records containing Personal Information must be limited to those persons who are reasonably required to know such information in order to perform their tasks, accomplish the legitimate business purpose and/or comply with other state or federal regulations;
  3. Employees’ and volunteer staff electronic access to user identification after multiple unsuccessful attempts to gain access shall be temporarily restricted until the user access problem is resolved.
  4. Current employees’ and volunteer staff user ID’s and passwords must be changed periodically; re-log-in shall be required when a computer has been inactive for more than a few minutes;
  5. Access to electronically stored Personal Information shall be electronically limited to those employees and volunteer staff having a unique log-in identification and passwords; these passwords shall be reasonably designed to maintain integrity of the security of the access controls;
  6. Access to Personal Information shall be restricted to active users accounts only;
  7. At the end of the work day, all files and other records containing Personal Information must be secured in a manner that is consistent with the WISP’s rules for protecting the security of Personal Information;
  8. Visitors’ access must be restricted and Visitors shall not be permitted to visit unescorted any area within our premises that contains Personal Information;
  9. Paper or electronic records (including records stored on hard drives or other electronic media) containing Personal Information shall be disposed of only in a manner required by law;
  10. At the end of the work day, all files and other records containing Personal Information must be secured in a manner that is consistent with the WISP’s rules for protecting the security of Personal Information;
  11. Reasonable restrictions upon physical access to records containing Personal Information must be in place, including that all physical access to such records must be restricted and such records and data shall be stored in locked facilities, secure storage areas or locked containers;
  12. Terminated employees and volunteer staff must return all records containing Personal Information, in any form, that may at the time of such termination be in the former employees or volunteer staff person’s possession (including all such information stored on laptops or other portable devices or media, and in files, records, work papers, etc.); and
  13. A terminated employee’s physical and electronic access to Personal Information shall be blocked upon termination. Such terminated employees or volunteer staff persons shall be required to surrender all keys, IDs, access codes, badges, business cards, and the like, that permit access to the firm’s premises or information. Moreover, such terminated employee’s remote electronic access to Personal Information must be disabled and their voicemail access, e-mail access, internet access, and passwords must be invalidated.
  1. Compliance and Discipline.
  1. Any employee or volunteer staff that violates the WISP shall be subject to mandatory disciplinary action; the nature of such disciplinary action may depend on a number of factors including, but not limited to, the nature of the violation and the nature of the Personal Information affected by the violation;
  2. Employees and volunteer staff are encouraged to report any suspicious or unauthorized use of Personal Information; and
  3. Whenever there is an incident that requires notification under Massachusetts General Laws there shall be an immediate mandatory post-incident review of events and actions taken by the Data Security Coordinators, if any, with a view to determining whether any changes in our security practices are required to improve the security of Personal Information. Employees and volunteer staff are prohibited from keeping open files containing Personal Information on their desks when they are not at their desks.

  1. EXTERNAL RISKS

To combat external risks to the security, confidentiality, and/or integrity of any electronic, paper or other records containing Personal Information, and evaluate and improve, where necessary, the effectiveness of the current safeguards for limiting such risks, we take the following measures that are mandatory and are effective immediately:

  1. There must be reasonable up-to-date firewall protection and operating system security patches, designed to reasonably maintain the integrity of the Personal Information, installed on all systems processing Personal Information;
  2.  There must be reasonable up-to-date versions of system security agent software, which must include malware protection and reasonably up-to-date patches and virus definitions, installed on all systems processing Personal Information;  
  3. To the extent technically feasible (as permitted by 17.04 of the MA Data Protection Standards), all Personal Information stored on laptops or other portable devices must be encrypted, as must all records and files transmitted across public networks or wirelessly. For the purposes of the forgoing, encryption means the transformation of data into a form in which meaning cannot be assigned without the use of a confidential process or key, as defined by regulation by the Office of Consumer Affairs and Business Regulation;
  4. All computer systems must be monitored for unauthorized use of or access to Personal Information;
  5. There must be secure user authentication protocols in place, including: (1) protocols for control of user IDs and other identifiers; (2) a reasonable secure method of assigning and selecting passwords, or use of unique identifier technologies, such as biometrics or token devices; (3) control of data security passwords to ensure that such passwords are kept in a secure location; and
  6. In the event that the Personal Information should be transmitted across public networks or wirelessly by a member or participant of the HousingMatch.org network, HousingMatch.org will not be held responsible or liable.

Terms and Conditions

These terms and conditions outline the rules and regulations for the use of HousingMatch.org, LLC's Website, located at www.housingmatch.org.

By accessing this website we assume you accept these terms and conditions.

Do not continue to use HousingMatch.org if you do not agree to take all of the terms and conditions stated on this page, the HousingMatch.org Privacy Policy and the HousingMatch.org Participation Agreement.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United States of America. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing HousingMatch.org, you agreed to use cookies in agreement with the HousingMatch.org, LLC's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website.

License

Unless otherwise stated, HousingMatch.org, LLC and/or its licensors own the intellectual property rights for all material on HousingMatch.org. All intellectual property rights are reserved. You may access this from HousingMatch.org for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. HousingMatch.org, LLC does not filter, edit, or publish Comments prior to their presence on the website. Comments do not reflect the views and opinions of HousingMatch.org, LLC, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, HousingMatch.org, LLC shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

HousingMatch.org, LLC reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes a breach of these Terms and Conditions.

You warrant and represent that:

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of HousingMatch.org, LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an email admin@housingmatch.org. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

No use of HousingMatch.org, LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that rise on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Your Privacy

Please read our Privacy Policy.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

Class Action Waiver:

The parties agree that all Claims pursued against each other will be on an individual basis. To that end, the Company and the Participant hereby waive their right to commence, to become a party to, or to remain a participant in, any group, representative, class, collective, or hybrid class/collective action in any court, arbitration proceeding, or any other forum, against the other. The parties agree that any claim by or against the Company or the Participant shall be heard in arbitration without joinder of parties or consolidation of such claim with any other person or entity’s claim, except as otherwise agreed to in writing by the Company and the Participant. In cases where such a waiver is prohibited by law or deemed by a court of law to be against public policy; and where either party is permitted by law or court of law to proceed with a class or representative action against the other, the parties agree that: (1) the prevailing party shall not be entitled to recover attorneys’ fees or costs associated with pursuing the class or representative action (notwithstanding any other provision in this agreement); and (2) the party who initiates or participates as a member of the class will not submit a claim or otherwise participate in any recovery secured through the class or representative action.

Arbitration:

All claims and disputes arising under or relating to this agreement are to be settled by binding arbitration in the state of Massachusetts or another location mutually agreeable to the parties. The arbitration shall be conducted on a confidential basis pursuant to the Commercial Arbitration Rules of the American Arbitration Association (AAA). Parties agree to arbitrate all disputes and claims arising out of or relating to this agreement. If any party seeks to have a dispute settled by arbitration, that party must first send to the other party by certified mail, a written notice of intent to arbitrate. If the parties do not reach agreement to resolve the claim within 30 days after the notice is received, the parties may commence with an arbitration proceeding with the American Arbitration Association (AAA) or National Arbitration Forum (NAF).

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 Privacy Policy for HousingMatch.org, LLC

At HousingMatch.org, accessible from www.housingmatch.org, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by HousingMatch.org and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us by email at admin@housingmatch.org.

HousingMatch.org, LLC legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information.  For purposes of this Privacy Policy, unless otherwise designated herein,

Personal Information includes the users first and last name, email addresses, day and month of birth and last four digits of their social security numbers:

“”Personal Information” means a Massachusetts resident’s first name and last name or first initial and last name in combination with any one or more of the following data elements that relate to such resident: (a) Social Security number; (b) driver’s license number or state-issued identification card number; or (c) financial account number, or credit or debit card number, with or without any required security code, access code, personal identification number or password that would permit access to a resident’s financial account; provided, however, that the term Personal Information shall not include information that is lawfully obtained from publicly available information, or from federal, state or local government records lawfully made available to the general public.”

HousingMatch.org, LLC does not collect personal information as defined by the WISP. The information collected by HousingMatch.org includes first and last name, email address, last four digits of the social security number, and  day and month of birth. We may also collect contact information for agencies or case managers that are assisting or referring individuals and households to the network. HousingMatch.or will store information collected for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

In certain circumstances, you have the following data protection rights:

Log Files

HousingMatch.org follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of HousingMatch.org.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on HousingMatch.org, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that HousingMatch.org has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

HousingMatch.org 's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

HousingMatch.org does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in HousingMatch.org. This policy is not applicable to any information collected offline or via channels other than this website. 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.