Why is my information needed?

Mail Merge is web based; because of this they may require the use of first and last names, billing contact information, and a Google Apps account as a login. Therefore, at a minimum, we may require such necessary information in order to establish your account with us.

What information does Mail Merge gather/track and how is it used?

PERSONAL INFORMATION: We collect personal information from users including (at minimum) first and last names, and a Google Apps email address to be used as a login. When a user registers online for a trial version of our products, Mail Merge will take steps to verify the email address supplied to us to ensure it is accurate. Upgrading to the full version of our products requires Mail Merge to collect billing and payment information via one of our payment processing partners such as PayPal or other similar applications. Your email address may be used to send you periodic product newsletters, offers and usage tips from Mail Merge. You can opt out of promotional emails at any time, but will still receive communications such as receipts, confirmation emails and customer service updates that are considered necessary to provide the service to you. We use the information collected to deliver services, update our records, communicate with you about products and services, and generally maintain your accounts with us. We will retain your information for as long as your account is active, as needed to provide you services, to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@mailmerge.email. We do not share, sell, trade, or rent your personal information to third parties except as described in this privacy policy. Information gathered at Mail Merge is done so on a voluntary basis.

BUSINESS INFORMATION: Information that is collected by our products is considered confidential. We will not view Business Information except as necessary to appropriately support the service or as required by law. (Business Information includes app data, documents, files, configuration settings and any other business information stored on Mail Merge). We will not view Business Information, except as necessary to appropriately support the service, for the purpose of anticipating, diagnosing, supporting or resolving any problems that might limit or disrupt the quality of our customers’ service experience or as required by law.

SECURITY INFORMATION: Mail Merge also collects certain standard information about your computer for security and identification purposes. This information may include: IP addresses, domain names, access times, cookies and other unique identifying information of machines that have our software downloaded and installed on them. This information is used for the operation of the service, to identify and protect our customers and to control unauthorized use or abuse of our services. All information is encrypted during transmission and is stored securely within our servers.

WEB ANALYTICS: We continuously improve our websites and utilize different web analytic tools to help us do so. We are interested in how visitors use our websites, what they like and dislike, and where they have problems. In our use of web analytics we do collect GeoLocation data, but it is only on an aggregate basis and not tied to any individual. The web beacons used in connection with our web analytics services do not share any personally identifiable information about our website and application visitors with third parties. Our tools may gather data such as what browser a person uses, what operating systems are used, what is downloaded, and what content, products and services are reviewed when visiting or registering for services at one of our websites or mobile applications. This information is used solely to assist Mail Merge in maintaining a more effective and useful website for our customers. We track aggregate traffic patterns throughout our site but we do not correlate this information with personally identifiable data about individual users. We track domain names, browser types and MIME type. Such information will not be passed to third parties without your prior consent unless where required by applicable law.

With whom does Mail Merge share the information?

Ensuring your privacy is important to us. We do not sell, trade or rent your personal information to third parties. Mail Merge by necessity require us to provide some of your information to third parties. We may occasionally employ other companies to perform functions on our behalf. Examples include processing credit card payments, sending email, analyzing data and providing marketing assistance. They have access to personal information needed only to perform their functions and may not use it for any other purpose. Furthermore, they must process the personal information in accordance with this Privacy Policy. Also, in the event that Mail Merge or the majority of its assets are acquired, customer information will be one of the transferred assets. Links to other sites: This website may contain links to other sites that are not owned or controlled by Mail Merge. Please be aware that we, Mail Merge, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

How does Mail Merge protect my information from loss, misuse or alteration?

Mail Merge has implemented commercially reasonable precautions designed to protect the web sites and applications it hosts and the information it collects from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, we remind you that no security measure is perfect. Mail Merge applications are accessed via Google Apps user accounts. Mail Merge is not liable for loss of passwords due to user carelessness. If you lose control over your Google account, you may lose control over your personally identifiable information. If you believe your Google Account has been compromised, we recommend that you immediately change your password or activate Google’s 2 step authentication.

How long does Mail Merge retain data?

Mail Merge currently retains all user and business data indefinitely, until you specifically request us to delete your stored data.

Who can I ask if I have additional questions?

Mail Merge is committed to respecting your privacy. If you have any questions about this Privacy Policy, please contact us at:  support@mailmerge.email.