Attach Students to Parent Record

When parents or guardians request their students to be combined in one account, follow the steps below:

1. Login to Synergy: synergy.sfusd.edu.
2. Set the focus to San Francisco Unified School District (this will allow you to search for all parents with the search criteria within the district).
3. Go to the Parent Screen. Type ‘Parent’ on Quick Launch.
4. Once on the Parent Screen, find the parent. You can do this through entering either:

1. The first and last name (tip: you can write in part of the name to search with a wildcard * in the case there may have been more than one parent account with a similar looking name).  Example: to search Jonathan Doe, you can search Jo* Do* to pull all names looking like Jonathan Doe.  In the case where Jonathan had a parent account created under Jon this will allow you to find all accounts.  
2. The email address provided (searching for jdoe@gmail.com may provide a result of two records which would mean that the parent has two parent accounts in the system using the same email address).
3. Any other information.

5. Once you locate the parent record check the Demographics tab to see if this is the correct parent record you want to combine into. Review information such as the address.

Demographics tab

6. Click on Children tab to ensure the correct students are listed.

Children tab

7. Click on ParentVUE tab to ensure they have activated their account.  If they have activated the account a user id will be setup also check the Parent Access History to see if this account has been logged into.

8. Search for other possible accounts. You can do this in many ways such as step 4 or clicking the left or right arrows. Repeat steps 5 and 6 to find the missing student and to ensure it is the correct duplicate account (same information but account not activated or account is activated but used more frequently).

9. Click the ‘Children’ tab and remove the student from the duplicate account: check the box and click Save.
10. Go back to the main account they want to use. Once you’re on the main account, click ‘Children’ tab and click ‘Chooser.’
11. Search for the student by entering first name and last name on the yellow boxes, click Find.

12. Once the student appears click Select. No need to check anything.

13. Click Select and copy the information on this student (Relation Type and the checkboxes).  
14. This adds the student on the main account. Enter the information provided. Click Save.

Note: Note: Ed rights needs to be checked in order for the parent to have access to Parentvue if ed rights is not checked this needs to be verified with the school to see if they approve ed rights to be given to the parent for the student.