Advanced Services Agreement   

Effective Aug 23, 2026

Naba Health, Inc. (“Naba Health” or “we” or “us”) provides non-clinical technology and administrative services to the independently owned and operated medical practices doing business as “Mizan Clinic” (each, a “Mizan Clinic practice”). This Advanced Services Agreement (“Agreement”) specifies the terms and conditions under which you (“Member” or “you”) receive the non-clinical Advanced Services (defined below) provided by Naba Health as part of the optional Advanced Membership.

Scope of Services

The Advanced Membership is optional and supplemental; it does not limit or affect your access to covered medical services. Your medical care and your Mizan Clinic membership are governed by your Patient Care Agreement with the Mizan Clinic practice from which you receive care. This Agreement covers only the non-clinical Advanced Services provided by Naba Health.

As an Advanced Member, you will receive the following non-clinical services (“Advanced Services”):

• Additional lifestyle and wellness offerings
• Access to advanced non-covered diagnostics
• Wearable device and continuous glucose monitor (CGM) programs
• On-demand prescription ordering and delivery

Device-based programs, advanced diagnostic services, and on-demand prescription delivery begin with your first billed month.

We provide these Services through our platform (“Platform”), which includes:

• Our website, portal, and mobile app;
• Communication methods including email, mobile, chat, audio, and video;
• In-person non-clinical experiences and interactions;
• Various third-party delivery partners.

As stated in our Terms of Service:

• Using our Services or Platform does not create a doctor-patient relationship between you and Naba Health.
• Our Services are not considered “medically necessary.”
• These Services or any content provided through our Platform are for informational purposes only and do not constitute medical advice, diagnosis, or treatment.
• Consult a qualified healthcare provider before acting on any information contained on our Platform.

Affiliated Clinical Services

Naba Health provides non-clinical Services and contracts with the Mizan Clinic practices, including Naba Medical, P.C., a Virginia professional corporation, which  engage licensed independent practitioners (“Affiliated Providers”) to provide clinical services. Naba Health and its employees, owners, directors, officers, or advisors are not engaged in the practice of medicine. All diagnostic, therapeutic, or clinical services are independently provided by Affiliated Providers, who operate as independent contractors, not agents of Naba Health. Any clinical component of an Advanced Service is provided by an Affiliated Provider through your Mizan Clinic practice; Naba Health provides only the non-clinical aspects.

All Affiliated Providers are duly licensed by the relevant professional licensing boards in the states where they practice. Naba Health is not responsible for the actions, omissions, judgment, conduct, or communications of any Affiliated Provider, including any medical advice, treatments, or diagnoses they provide.

Naba Health does not oversee, supervise, control, or influence the care that you receive from an Affiliated Provider. Rather, your care is furnished and directed solely by the Affiliated Provider who exercises his/her own medical judgment. Naba Health makes no warranties about the quality, qualifications, experience, or outcomes of the Affiliated Provider or the services he/she provides.

You can report a complaint relating to an Affiliated Provider by contacting your Mizan Clinic practice, by emailing support@naba.health, or by contacting the professional licensing board in the state where you primarily receive care.

Fees

Advanced Services Fee

The Advanced Membership requires a recurring monthly fee due on the first day of each billing cycle. This Agreement covers Naba Health’s component of that fee: the “Advanced Services Fee,” paid to Naba Health in exchange for the non-clinical Advanced Services described in this Agreement. The remainder of the monthly Advanced Membership fee is the Retainer Fee paid to your Mizan Clinic practice for Supplemental Services under your Patient Care Agreement. The Advanced Services Fee is optional and does not limit or affect your access to covered medical services.

For your convenience, the Advanced Services Fee is billed together with the Retainer Fee as a single monthly charge of the combined amount, collected by Mizan Clinic on behalf of Naba Health. You will see a single charge from Mizan Clinic on your statement.

The Advanced Services Fee is not insurance and not a covered benefit under most health plans or other healthcare benefit plans such as a Health Savings Account or Flexible Spending Account. As a result, you acknowledge that you may not be able to submit the fee for coverage under your insurance or benefit plan, and as such, you will be responsible for the cost of such fee.

The Advanced Services Fee applies solely to the non-clinical Services provided by Naba Health. Our Affiliated Providers may bill certain health plans for medical services. The fee does not affect the copays, co-insurance, or deductibles required by your health insurance. You will continue to be financially responsible for any copays, co-insurance, or deductible amounts required by your insurer.

Your first thirty (30) days of Advanced Membership are free, and you may cancel at any time during this trial period without charge. If you do not cancel, your first monthly charge occurs thirty (30) days after enrollment, and you commit to a minimum of three (3) billed months of such services. If you cancel after the trial but before the end of the minimum term, your cancellation takes effect at the end of the minimum term; until then, you will continue to be billed monthly and to receive services.

The fee will be automatically charged to your chosen payment method.

YOU AUTHORIZE US, OR MIZAN CLINIC ACTING ON OUR BEHALF, TO CHARGE YOUR PAYMENT METHOD FOR THE ADVANCED SERVICES FEE AT THE INITIAL PAYMENT AND EACH RENEWAL UNTIL YOU CANCEL. YOU MUST CANCEL BEFORE RENEWAL TO AVOID BEING CHARGED FOR THE NEXT PERIOD.

Additional Fees

There may be additional or incidental fees for specific services or treatments not covered by your Advanced Services Fee. These fees will be clearly communicated to you before any such services are rendered. Examples include optional add-on programs, devices, or replacement hardware.

Changes to Fees

We reserve the right to modify fees. You will be notified of any changes at least 30 days before they take effect. If you do not agree to the new fees, you may cancel your membership as outlined below. Fee changes apply only to future billing cycles.

Electronic Payment Authorization

As an Advanced Member, you authorize us, or Mizan Clinic acting on our behalf, to electronically charge your payment method for all fees under this Agreement, including the Advanced Services Fee and any additional fees. Your payment information will be securely stored and processed.

You agree to keep your payment information updated and provide an alternative method if a payment is declined. You may revoke this authorization with 30 days' written notice, resulting in  service cancellation in accordance with the Cancellation Policy.

Term

This Agreement begins on the date you sign and continues until cancelled or terminated. Your Advanced Services enrollment auto-renews monthly until cancellation or termination, and we (or Mizan Clinic on our behalf) will bill your payment method for the Advanced Services Fee until cancellation or termination.

Refund and Dispute Policy

Refunds are generally not provided for services rendered except in specific cases like overcharges or billing errors. If you believe you have been incorrectly billed or have concerns or disputes regarding charges, please contact our support team at support@naba.health within 30 days of the charge. We will review and respond to all disputes within 10 business days, and if a refund is deemed appropriate, it will be processed within 30 business days.

Cancellation Policy

You may cancel your Advanced Membership at any time. If you cancel within thirty (30) days of enrollment, you will not be charged. If you cancel after the first thirty (30) days but before the end of the three-month minimum, your cancellation takes effect at the end of the minimum term, and you will continue to be billed monthly and receive services through that date. After the minimum term, you may cancel with ten (10) days’ written notice and will receive a prorated refund for any unused portion of the current billing cycle. Additional fees are non-refundable. Cancellation of the Advanced Membership does not limit or affect your access to covered medical services.

Termination

Naba Health may terminate this Agreement and your Advanced Services if you fail to pay the required fees, violate the terms of this Agreement, violate the Terms of Service, or for any other reason deemed necessary to protect the interests of Naba Health. In such cases, you will be notified in writing, and termination will be effective immediately. Termination of the Advanced Membership does not limit or affect your access to covered medical services.

Changes

Material changes to this Agreement will be communicated via the email on record.

Severability

If any part of this Agreement is found unenforceable or invalid, the remaining parts will remain in full force and effect.

Specific Fees

Your first monthly charge occurs thirty (30) days after enrollment.

By clicking “I Agree,” you agree to pay the fees listed above.

☐ I Agree

Signature

By signing below, you acknowledge that you have read, understood, and agree to the terms and conditions of this Advanced Services Agreement.