About the event
What can I expect at The Grand Jam?
Around one thousand musicians of all levels play together in Germany's largest band, the most popular stadium songs and world hits. With the help of coaches and tutorials, the "jammers" have prepared for the stadium concert. In the stadium’s stands you can sing along, play the air guitar and celebrate the music. Through an elaborate production featuring light shows, pyrotechnics, acrobats, and many surprises, THE GRAND JAM becomes a unique experience.
Where does the event take place?
The event takes place at the Deutsche Bank Park, in the football stadium of Eintracht Frankfurt.
(Mörfelder Landstraße 362, 60528 Frankfurt am Main, Germany.)
How do I get to the venue?
The stadium is excellently connected to all common means of transportation.
https://www.deutschebankpark.de/serviceinfos/anfahrt-und-parken/
Are there on-site parking facilities?
Yes, parking spaces are available on-site.
Parking spaces Gleisdreieck, Waldparkplatz and Isenburger Schneise are available for parking.
Is it an indoor or outdoor experience?
The stadium is covered. The event is weatherproof.
Is there a minimum age?
Fans of all ages are welcome. Kids under the age of 10 are welcome for free. Starting at age 11 kids will need a ticket. Musicians should be at least 16 years old or accompanied by their parents.
Is the event accessible for people with disabilities? Are wheelchairs available for rental?
The event is accessible for people with disabilities, and wheelchair spaces are available in the stadium. Wheelchairs cannot be rented.
Disabled people get access through the Entrance of Adler Business Club (located between staircase 5 and 7) on level 0 of the main stand. There are elevators available to get to the wheelchair platform on the 1st floor.
Are there chairs available? Can I be seated during the experience/exhibition?
Yes, the stadium has chairs. You will be able to sit in your selected area, even though seats are not pre-selected.
Can I bring pets to the event?
Pets are generally not allowed at the stadium visit/see stadium rules: https://www.deutschebankpark.de/serviceinfos/stadionordnung/
How long will the event last?
Until around 11:00 p.m.
When should I arrive? When does the event start?
The event starts at around 8:00 p.m. A pre-program will be offered from 7:00 p.m. Admission is from 6:00 p.m.
Can I bring food and drinks or buy them on-site?
There is an extensive range of food and drinks available. Bringing drinks is only allowed in Tetra Pak packaging up to 500 ml.
Will there be any light and show effects?
Yes, the show includes lights, fire, pyrotechnics and acrobats..
Can I take photos and videos during the event?
Yes, taking photos and/or videos is allowed.
What items are prohibited at the event?
See stadium rules: https://www.deutschebankpark.de/serviceinfos/stadionordnung/
Are there toilets available on-site?
Yes, the venue has toilets.
What happens in case of event cancellation?
In case the event has to be canceled, we will notify via email and give you more information about the next steps.
Tickets
Can I buy tickets on-site?
There will be a box office at entrances E1 (main entrance) and E4 (winter sports hall). See stadium map for orientation: https://www.deutschebankpark.de/serviceinfos/anfahrt-und-parken/
Please note: Tickets will be available on site depending on capacity, we invite everyone to get a ticket online to make sure you can get in.
Where can I buy tickets?
In the Fever app, available on Google Play and the Apple Store
On the Fever website
What ticket categories are available? What is included in the tickets?
There are tickets for the lower and upper tier. Within these areas, there is free seating. The tickets include entry to the event.
Are tickets refundable? What are the exchange conditions?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
Do I need to print my ticket?
No, your contactless ticket will be validated directly in the Fever app.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets for free. Simply tap on "Transfer tickets" in the Fever app for your ticket. Please contact us for further assistance. Don't forget to provide your ticket order number.
Can I make a group booking?
If you want to make a group booking,
Regarding groups questions:
Who can I join if I'm a musician playing ?
You can find more information on how to register as a musician here: https://www.thegrandjam.live/index.php/de/registrierung
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app under the Tickets section. If you haven't installed the app yet, open the Apple Store or Google Play to download it. Remember to sign in with the same account you used when purchasing the tickets. If you still can't find your ticket, please contact us.