FAQS
Is vaccination mandatory to attend this experience?
Yes, in compliance with the mandate from the City of Philadelphia Department of Public Health, in order to access this experience you must show proof of vaccination and provide a valid photo ID from January 3rd onwards. From January 3rd to January 17th, you may provide proof of a negative COVID PCR test within 24 hours of entry in lieu of a vaccination card. If you have a religious or medical exemption, you may attend this experience by providing a negative COVID PCR test taken no more than 24 hours before the opening time of the experience. If this is the case, please bring the necessary exemption requirements listed below and a negative COVID PCR test taken within 24 hours of the experience.
I have not been vaccinated and have already purchased tickets to this experience. Can I get a refund?
You may still attend this experience by providing a negative COVID test taken within 24 hours of the opening time of the Experience if you have a religious or medical exemption or if the experience is within January 3rd and January 17th. If you are exempted, please bring the necessary exemption requirements listed below and a negative COVID test taken within 24 hours of the experience.
What is an acceptable proof of vaccination?
We will check that you have been fully vaccinated. Being fully vaccinated means at least two weeks have gone by since your second dose of the Pfizer or Moderna vaccine, or two weeks have gone by since your Johnson & Johnson vaccine.
Proof of vaccination may include:
1) Your vaccination card and a valid Photo ID.
2) An original, digital photograph, or photocopy of CDC Vaccination Card (both sides)
3) An official vaccine record issued by another state, a foreign nation, or the World Health Organization.
If you received the vaccine outside the U.S., you must have an official immunization record that includes:
First name and last name
Date of birth
Vaccine product name (only vaccines authorized by the WHO are acceptable)
Date(s) administered
Site where the vaccine was administered, or name of the person who administered it
I was vaccinated in a foreign country and my proof of vaccination is not in English, will it be accepted?
Most likely not if our staff at entry cannot check that it is valid.
Will you check against IDs?
Yes. Please note that we are obligated to check that the name on your proof of vaccination will have to coincide with the name on your government issued ID. Have both at hand when you attend the experience as our staff may cross-check them.
What is an acceptable ID?
Any US government issued ID (federal or state), educational institution ID with a photo, or passport.
What if my proof of vaccination or PCR test and ID names do not coincide?
There are many reasons why this may happen and we do not want you to miss this experience or have a difficult time because of this! You can contact us in advance (at least 72h so we can ensure getting back to you) and we will sort it out together and ensure you have a seamless experience when you are onsite.
What is an acceptable vaccination exemption proof and how do I provide proof?
If you have (i) a medical or (ii) a religious exemption, you may attend the Experience without being vaccinated. If this is the case, please bring the necessary exemption requirements listed below and a negative COVID test taken within 24 hours of the experience.
Proof of exemption is:
If you have a medical exemption, a healthcare provider certificate stating that the COVID-19 vaccine is medically contraindicated for you.
If you have a religious exemption, a certification signed by you that states that you have a sincerely held religious belief that prevents you from receiving the COVID-19 vaccine. Make sure it includes your full name, legal address, and signature.