Volunteer Role Description

Adoption Administrator

Goal:  To keep our adoption counselors organized so they can match cats with their new families quickly, which in turn helps TCR save more lives.

All TCR cats available for adoption are placed on our website and potential adopters contact us through email or voicemail to arrange a screening interview.

Our adoption lines are busy – some months handling more than 500 inquiries.  Each adoption administrator is assigned a specific weekly shift 9 am -3 pm or 3 pm - 9 pm.  During the shift you will monitor all inquiries, forward inquiries to the appropriate Adoption Counsellor and log the inquiries on Smartsheet (a spreadsheet program).


As an Adoption Administrator  your role would include:

  • Checking voicemail and email messages periodically throughout your assigned shift.
  • Logging inquiries into our spreadsheet (Smartsheet).
  • Forwarding incoming messages to the adoption counselor assigned to the foster home in which the cat resides.
  • Gathering more information from potential adopters via phone or email if required.


  • Must be 18 years or older
  • Be proficient with Gmail, Google Docs and spreadsheets
  • Have access to a computer (laptop or desktop) during your shift, this role cannot be done on a smartphone
  • Pay attention to detail and accuracy
  • Be able to work independently with little to no supervision
  • Have good organizational skills

Training new members of the adoption administrator team takes time.  As such, we ask that applicants be available to commit to at least 6 months of their time.

Please apply today and join our amazing team!  Thank you!