FAQS
Are refunds allowed?
No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.
When should I arrive?
The concert will be 1 hour long. Doors will open 1 hour prior to the start time on your ticket and we encourage guests to come at least 30 minutes before the start time. The performance will start promptly at the start time and doors will be closed once the performance starts. No late entry is permitted under any circumstances.
Can I bring animals?
No animals are allowed under any circumstances. Please contact us here if you plan to bring a service animal.
Do I need to print my ticket?
You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.
Is there an age requirement?
Must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Is the venue ADA compliant?
The venue is ADA compliant.
Are food and drink available?
There is not outside food or beverage permitted. There are a multitude of restaurants and bars next to the museum that will be open before and after the performances. Bottles of water will be available upon request.
Is there a dress code?
No dress code is enforced.
Is there parking available?
Plenty of parking will be available in the Wings Over the Rockies parking lot.
Can I purchase a ticket at the event?
No tickets are available at the event for purchase. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Do I need to wear a mask?
All attendees are mandated to wear masks throughout the entire experience time and especially while moving throughout the venue. You will not be permitted inside the venue without a mask and if you do not have a mask, the venue staff will provide you with one.
Are the candles flammable?
No, for the safety of our audience, all of the candlelight will be provided through flameless candles.