CarePlanner Cookie Policy (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it.

Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site . If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

  1. Definitions and Interpretation

  1. In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:


means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

Personal Data

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and


means Care Planner Ltd t/a CarePlanner, a limited company registered in England under company number 08274960 whose registered address is 11th Floor Colston Tower, Colston St, Bristol BS1 4XE.

  1. Information About Us

  1. Our Site is owned and operated by Us.
  2. Our VAT number is 160733621.
  3. Our Data Protection Officer is Mark Anslow, and can be contacted by email at, or by post at Our registered address.
  4. We are registered with the Information Commissioner's Office, registration number by the ICO, registration ID ZA301465.

  1. How Does Our Site Use Cookies?

  1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and Personal Data is protected and respected at all times.
  2. By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for the purposes of analytics and advertising conversion tracking. For more details, please refer to section 4 below.
  3. All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
  1. Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

  1. Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

  1. Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

  1. Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.

  1. Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

  1. Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

  1. Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

  1. Cookies on Our Site are not permanent and will expire as indicated in the table below.
  2. For more details of the Personal Data that We collect and use, the measures we have in place to protect Personal Data, your legal rights, and our legal obligations, please refer to our Privacy Policy.
  3. For more specific details of the Cookies that We use, please refer to the table below.

  1. What Cookies Does Our Site Use?

  1. The following first party Cookies may be placed on your computer or device:

Name of Cookie

Purpose & Type

Strictly Necessary



Allows us to tell if you have javascript enabled in your web-browser


When the browsing session ends


Remembers that you have agreed to the use of cookies on our site


100 days

  1. The following third party Cookies may be placed on your computer or device:

Name of Cookie

Purpose & Type


Strictly Necessary



Google advertising and tracking cookie



395 days


Google preferences cookie



395 days


Google website call conversions tracking cookie, which allows us to track phone calls made from a website visitor.



90 days

_ga, _gat, _gid, _uetsid

Domain restricted ad measurement and analytics cookies



2 days


Google security cookies



2 years


Beamer app cookie to determine whether you have read ‘What’s New’ messages



300 days



These cookies are added by our video player provider, Wistia. Wistia allows us to see completely anonymised stats revealing how much of our product tour video potential customers watch, telling us whether it is too long, too short, or about right



1 year+





Cookies added by Microsoft’s Bing search engine to ascertain the success of our Bing adverts



1 year

  1. Our Site uses analytics services provided by Google Inc. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
  2. The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.
  3. The cookies used by Our analytics service(s) are listed in the table in 4.2.

  1. Consent and Control

  1. When you visit our site, you will see a banner alerting you to our use of Cookies. By continuing to use our site, you are giving your consent to our use of Cookies as outlined above.
  2. If you do not consent to our use of Cookies, you can choose to disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
  3. The links below provide instructions on how to control Cookies in all mainstream browsers:
  1. Google Chrome:
  2. Microsoft Internet Explorer:
  3. Microsoft Edge: (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
  4. Safari (macOS):
  5. Safari (iOS):
  6. Mozilla Firefox:
  7. Android: (Please refer to your device’s documentation for manufacturers’ own browsers)

  1. Changes to this Cookie Policy

  1. We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made.  You are therefore advised to check this page from time to time.
  2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

  1. Further Information

  1. If you would like to know more about how We use Cookies, please contact Us at, or by post at Our registered address
  2. For more information about privacy, data protection and our terms and conditions, please see our Privacy Policy.

Last updated: 11/12/18