Haunted NYC Bank - FAQs
Regarding the Experience
What can I expect from Haunted Bank NYC?
A fully immersive haunted house experience inside a real abandoned bank at 415 Broadway in SoHo. Expect terrifying live actors, cinematic sets, and a story that drags you through vaults, alleys, and beyond.
Where is the experience located?
Haunted Bank NYC is located at 415 Broadway New York, NY 10013 - the entrance is on Canal St between the downtown NQRW Subway Lines.
Does the experience take place in an indoor or outdoor venue?
The experience takes place in an indoor venue.
How long does the experience last?
The experience is self-guided, but lasts around 35 to 40 minutes.
Is it COVID secure and safe?
We have updated HEPA compliant air-filters in our HVAC system, and maintain a clean environment for all guests. We recommend guests experiencing sickness to rebook for a later date.
Is there air conditioning?
Yes.
Is the experience accessible for deaf people?
We do not have accessibility features for deaf people, but the experience is very visual and could still be engaging.
What accessibility options do we have for someone visually impaired?
We allow an accessibility guide to join a visually impaired guest at no additional cost.
Will there be strobe lights?
There will be theatrical lighting, and at moments strobe. Accessibility Warning: Strobe Lighting
Please be advised that this experience contains the use of strobe lights and flashing visual effects. These elements may not be suitable for individuals with:
- Photosensitive epilepsy or other light sensitivities
- Visual, neurological, or vestibular conditions that can be triggered by flashing lights
If you are prone to seizures, dizziness, migraines, or disorientation, please consult a medical professional before participating.
Your safety is important to us. If at any point you feel unwell during the experience, please notify a staff member immediately.
Will food and beverage be available on site for purchase?
We will not have Food or Beverage on site for purchase or consumption.
Can I take photos or record the experience?
Taking photos in the experience is strictly prohibited. There is a photo moment at the end of the experience.
Are there chairs available? Can I be seated during the experience/exhibition?
There is no seating throughout the experience.
Will restrooms be available on site?
Yes we have restrooms on-site.
Regarding Access to the Event
Do I need to wear a mask?
No.
Do I need to arrive at the start of my scheduled session?
Please arrive no earlier than 15 minutes before your scheduled time.
What happens if I arrive late?
We will do our best to accommodate the next available time-slot but do not guarantee entry into the experience.
Can I bring animals?
Animals are prohibited from this experience.
Are service dogs allowed?
Due to the intense nature of the lighting and decor, we would recommend against bringing service dogs into the experience.
Is there an age requirement?
We recommend ages 14 and up. Guests under 16 must be accompanied by an adult.
Is the venue ADA compliant?
Yes, we are an ADA compliant venue.
Is there parking available?
There is a parking lot, directly behind the venue on Lispenard, and some street parking available during the evening.
What if the weather is bad?
In the event of an extreme weather occurrence, accommodations will be made on a case by case basis.
What are the prohibited items at the experience?
- Weapons of any kind (including props, sharp objects, or replicas)
- Outside food or beverages
- Alcohol or illegal substances
- Costumes with masks, hoods, or face coverings (guests must remain identifiable)
- Flash photography, video recording, or flashlights
- Smoking, vaping, or open flames
- Pets or animals
Are wheelchairs available to rent?
No.
Regarding Tickets
Can I purchase a ticket at the event?
Yes, chances of selling it out is high. We highly recommend purchasing tickets before.
Where can I get tickets?
In the Fever App, available on Google Play and the Apple Store.
On the Fever website.
Is there a military discount?
We do not offer a military discount at this time.
Do I need to print my ticket?
No need to print — digital tickets shown on your mobile device are accepted.
Can I transfer my tickets to another person?
Yes, tickets are transferable. Please contact us with the new guest’s information in advance.
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
Yes, changes can be made depending on availability. Please contact us at least 24 hours before your scheduled visit.
What are the official sellers for this experience?
Tickets should only be purchased through our official website.
Can I make a group booking?
Yes, group tickets are available on our website for groups larger than 10 people please reach out to info@hauntednycbank.com
I can't find my ticket. What can I do?
No worries! Contact us with your name and booking details, and we’ll resend your ticket.