DANCE 4 LIFE MEMBERSHIP TERMS & CONDITIONS (From Feb 1 2022)

By enrolling with Dance 4 Life Studios, you (the ‘Member’) acknowledge and agree to abide by the following terms & conditions, which can also be found at http://www.dance4lifestudios.com.au/terms-and-conditions/.

1. Direct Debit Arrangement

1. Fees are payable via direct debit from your nominated bank account or credit card.
2. Fees are taken via our direct debit service provider EziDebit and managed via Clubworx.

2. Direct Debit Surcharges & Fees

1. Bank Account or Visa/Mastercard - No surcharge
2. American Express - 4.4% per transaction
3. Declined transactions will incur a $14.80 dishonour fee by EziDebit and a $6.50 administration fee by Dance 4 Life Studios. Please ensure you have sufficient funds in your account.
4. Couple’s memberships paid from different accounts will incur an additional $1.00 transaction fee per account.

3. Membership Fees

1. Fees are payable fortnightly on the Friday before the commencement of 2 weeks of membership.
2. Each membership week starts on a Sunday and ends on a Saturday.
3. If the Friday payment date falls on a public holiday, the payment may be pushed up to the Thursday immediately prior.
4. Minimum contract term

1. 4-week minimum contract term
2. Minimum contract term is waived if a 3-Week Introductory Membership was completed immediately prior to starting

5. All membership start dates begin on a Sunday, regardless of payment date.
6. Your membership payment is for 2 weeks worth of continuous membership with the inclusions as set out in sections 4,5,6&7 below.

4. Membership Inclusions - Private Lessons

1. Your membership summary will specify your included weekly private lessons.
2. We recommend you book a regular weekly private lesson time(s) and reschedule only when necessary.
3. 24 hours notice is required for lesson cancellation/rescheduling, or the lesson is forfeited.
4. If you’re unable to schedule a lesson on a given week, you’re credited a makeup private for use at a later date (unless late cancelled).
5. Suspension or cancellation of your membership to use makeup lessons will result in the cancellation of other membership inclusions.

5. Membership Inclusions - Online Membership Portal

1. Your membership gives you access to our online membership portal.
2. Content on the Dance 4 Life membership portal is strictly for your own private use as an active Dance 4 Life member.
3. Member portal content is not to be copied, downloaded, shared or duplicated in any form.
4. Portal access will be suspended/cancelled in line with any suspension/cancellation applied as per section 8.

6. Membership Inclusions - Group Class Enrolments

1. Your membership summary will specify your included weekly group class enrolments.
2. Students must be of suitable level to be eligible for class enrolment.
3. Group classes require an enrolment and members should attend regularly. Please notify us if you wish to amend your enrolments.
4. Classes may sometimes be cancelled/rescheduled once-off on public holidays, long weekends, if there are insufficient numbers or due to unforeseen circumstances. If cancelled, makeup content may be made available on the online membership portal.
5. No makeup classes are given for missed group classes.

7. Membership Inclusions - Complimentary Classes

1. Any classes announced as “complimentary” are available to all members with no enrolment required.
2. Classes are subject to change, rescheduling and cancellation.

8. Suspension/Cancellation of Direct Debit Membership

1. You can suspend or cancel your membership at any time after the minimum contract term specified in section 3.4.
2. 7 days notice (ahead of payment date) is required for suspension/cancellation.
3. Notice MUST BE IN WRITING via email to info@dance4lifestudios.com.au with the relevant dates for suspension/cancellation.
4. Suspensions can be requested in whole weeks only. Due to the fortnightly payment schedule, your payments may be amended in proportion to the length of the requested suspension period.
5. If no return date is set for reactivation, it is classed as a Cancellation.
6. After suspension/cancellation, no refund will be given on any unused portion of the membership.

9. Pandemic-Related Transitions

1. During pandemic-related restrictions, Dance 4 Life transitions to an online teaching format via the Member Portal and Virtual Studio.
2. Members can opt to freeze their membership for the duration of restrictions by notifying us via email at info@dance4lifestudios.com.au.

10. Shutdown Periods

1. Dance 4 Life Studios occasionally shuts down due to holiday periods, normally during the end of year season.
2. By default, Dance 4 Life Studios automatically suspends (section 8) all memberships during any shutdown periods.
3. Memberships within a minimum contract term (section 3.4.) will have the term extended by the duration of the shutdown period.
4. You can waive the shutdown suspension to retain Online Portal access (section 5.4) and bank makeup privates (section 4.4).

11. Membership Updates

1. Dance 4 Life Studios may periodically update these Terms & Conditions with members being notified via email.
2. 7 days notice will be provided via email for any updates that will affect your membership and payment structure.
3. We reserve the right to cancel a membership if a member fails to meet these terms or does not follow studio rules/etiquette.

DDR SERVICE AGREEMENT (Ver 1.11)

I/We hereby authorise Global Payments Australia 1 Pty Ltd ACN 601 396 543 (Direct Debit User ID number 342190, 342191, 428198) (referred to as “Ezidebit”) to make periodic debits on behalf of the Business (referred to as “the Business”) as indicated on the attached Direct Debit Request which incorporates this DDR Service Agreement.

I/We acknowledge that Ezidebit is acting as a Direct Debit Agent for the Business and that Ezidebit does not provide any goods or services (other than the direct debit collection services) to me/us for the Business pursuant to the Direct Debit Request and has no express or implied liability in relation to the goods and services provided or to be provided by the Business or the terms and conditions of any agreement that I/We have with the Business.

I/We acknowledge that the debit amount will be debited from my/our nominated card or bank account according to the terms and conditions of my/our agreement with the Business and the terms and conditions of the Direct Debit Request (and specifically the Debit Arrangement including the Fees/Charges in the Direct Debit Request).

I/We acknowledge that the details of my/our nominated card or bank account should be verified (eg: against a recent card or bank statement) to ensure accuracy of the details provided and I/we will contact my/our financial institution if uncertain of the accuracy of these details.

I/We acknowledge that is my/our responsibility to ensure that there are sufficient available/cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the due date for the debit. Direct debits normally occur overnight, however transactions can take up to 3 banking business days depending on the financial institution. Accordingly, I/we acknowledge and agree that sufficient funds will remain in the nominated account until the debit amount has been debited from the account. If there are insufficient funds available, I/we agree that Ezidebit will not be responsible for any fees and charges that may be charged by either my/our or its financial institution.

I/We acknowledge that there may be a delay in processing the debit if:

1. a payment request is received by Ezidebit after Ezidebit’s usual cut off time, being 3:00pm Qld time, Monday to Friday;

2. a payment request is received by Ezidebit on a day that is not a banking business day in Sydney, NSW and Melbourne, VIC; or

3. there is a public or bank holiday on the day when the debit transaction is due to be processed or on any of the following days until the debit is processed.

Any payment that falls due on any of the above will be processed on the next business day.

I/We authorise Ezidebit to vary the amount of the payments from time to time upon receiving instructions from the Business of a variation provided for within my/our agreement with the Business or as may be agreed by me/us and the Business. I/We do not require Ezidebit to notify me/us of the variation to the debit amount.

I/We acknowledge that Ezidebit is to provide at least 14 days' notice if it proposes to vary any of the terms and conditions of the Direct Debit Request (including this DDR Service Agreement) including varying the Debit Arrangement.

I/We will contact the Business if I/we wish to alter or defer the Debit Arrangement. I/We acknowledge that any request by me/us to stop or cancel the Debit Arrangement will be directed to the Business.

I/We acknowledge that any dispute regarding a debit will be directed to the Business and/or Ezidebit. If no resolution is forthcoming, I/we will contact my/our financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, a failed payment fee (as referred to in the Debit Arrangement) may be payable by me/us to Ezidebit. I/We will also be responsible for any fees and charges applied by my/our financial institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection agent fee as may be incurred by Ezidebit.

I/We authorise Ezidebit to attempt to re-process any unsuccessful payments as advised by the Business.

I/We acknowledge that certain fees and charges (including setup, variation, SMS or processing fees) may apply to the Direct Debit Request and may be payable to Ezidebit and agree to pay those fees and charges to Ezidebit.

“Ezidebit” may appear as the merchant for a payment from my/our credit card (including a debit or charge card). I/We acknowledge and agree that Ezidebit will not be liable for any disputed transactions resulting from the supply or non supply of goods and/or services and that all disputes will be directed to the Business (as Ezidebit is acting only as a Direct Debit Agent for the Business). The Transaction Fee for a debit to a Credit Card calculated as a percentage may be subject to a minimum amount.

I/We appoint Ezidebit as my/our agent for the control, management and protection of my/our personal information (relating to the Business and this Direct Debit Request) which is disclosed to Ezidebit. I/We irrevocably authorise Ezidebit to take all necessary action (which Ezidebit deems necessary) to protect and/or correct, if required, my/our personal information, including (but not limited to) correcting account numbers and providing such information to relevant third parties and otherwise disclosing or allowing access to my/our personal information to third parties in accordance with the Ezidebit Privacy Policy.

Other than as provided in this Direct Debit Request or the Ezidebit Privacy Policy, Ezidebit will keep your personal information about your nominated account private and confidential unless this information is required to investigate a claim made relating to an alleged incorrect or wrongful debit, to be referred to a debt collection agency for the purposes of debt collection or as otherwise required or permitted by law. The Ezidebit Privacy Policy can be found at http://www.ezidebit.com/au/privacy-policy/.

I/We hereby irrevocably authorise, direct and instruct any third party who holds/stores my/our personal information (relating to the Business and this Direct Debit Request) to release and provide such information to Ezidebit.

I/We authorise:

1. Ezidebit to verify with my/our financial institution and/or correct, if necessary, details of my/our account; and

2. My/our financial institution to release information allowing Ezidebit to verify my/our account details.

PO Box 3327
Newstead, QLD 4006
Ph: (07) 3124 5500