FAQS
THE EXPERIENCE
What can I expect from the event?
The Murdér Express offers a captivating immersive theatrical dining experience where the train stays stationary but gives the sense that you are moving. You will be transported back to 1920s East London at the fictional Pedley Street Station. Each guest becomes part of our story as we all travel together to the fictional French town of Murdér.
Your train ticket includes a theatrical show and delightful 3 course meal. Drinks are not included in the ticket price but are available throughout and we have an expert bar team serving some of the finest cocktails and wines in town, non alcoholic beverages too of course. If you prefer to watch the show without dining, please note that the ticket price remains unchanged.
Where is the experience located?
63 Pedley St, Bethnal Green, London E1 5BW
Is there an age restriction?
Every guest requires a ticket regardless of age, please note we do not offer a Child’s ticket. Children aged between 5- 14 years old are only allowed in shows up to 8pm. We do not allow children under 5 years old in any of our shows due to the advanced menu and that it is a theatrical performance. All children must be supervised at all times and to be noted that there is not space for children to run free they must be seated throughout the show at all times.
Please note, anyone under the age of 18 years of age will need to be accompanied by a Parent/ Guardian.
Are dogs allowed?
Service dogs are accepted aboard The Murdér Express if we are contacted and informed ahead of the event. Please get in touch with us in advance to make the necessary arrangements for your service dog.
We kindly ask that you make prior arrangements for the care of your non-service furry friends while you enjoy our immersive experience. Your cooperation is much appreciated!
I can no longer make my experience. Can I cancel or change my tickets?
Tickets cannot be exchanged or refunded after purchase. Within the Fever app, you have the ability to transfer your ticket to someone else, if you wish.
No refunds are permitted under any circumstances. For more information, you can consult our T&C.
Can I order food that isn’t on the menu?
You cannot order food that isn’t on the menu or substitute items on the menu.
Our menu is fixed and you will not be able to order items that are not on the menu. Guests will be able to submit allergy information through the link in their ticket confirmation email.
Severe Allergies.
While our team on site are trained to deal with allergies and will take every precaution and care, we cannot guarantee that the venue is free from the possibility of cross contamination. We expect that guests with severe allergies will make us aware of their allergies before their arrival and will bring their Epi Pen with them.
Is your menu Kosher or Halal?
Our menu can be adapted to accommodate most Kosher and Halal dietary preferences if we are informed in advance via the link in your ticket confirmation email. However, it’s important to be aware that our preparation kitchen does not have a Kosher or Halal certification. Depending on the level of adherence to these dietary guidelines, this menu may or may not be suitable.
What is the Wine Pairing that was offered?
As an added treat, we have introduced a special wine pairing package designed to enhance your dining experience. This package features a delightful welcome drink of bubbly served on the platform, as well as a perfectly paired glass of wine with your starter, main course, and a drink to compliment your dessert. Elevate your meal with this highly recommended drink accompaniment, and savour the full experience of our incredible cuisine.
Ordering Drinks.
Drinks can be purchased via a QR code once you have checked into the experience. This is the fastest and easiest way to accommodate your drink requests, especially during the onboard experience. When scanned, this QR code will take you to our online ordering and payment platform.
We do not use an App for the menu so you do not need to download anything. Simply hover your phone camera over the QR code, a link will appear, select the link and it will open a web browser where you can place your order. Please do not attempt to order anything before you arrive at the venue and have been given your table number at Check-In. If you do attempt to order before arriving, the drinks will likely be made during another journey and we will be unable to refund.
All alcoholic beverages purchased on site or for consumption on site and cannot be taken away from the venue.
If you have any questions or concerns onsite please always do ask our friendly staff who will be on hand to assist with your journey to Murdér.
Will we be seated together?
Our train carriage consists of 8 booths which can seat up to 8 guests each. Groups on the same booking will absolutely be sat together or near each other depending on the group size. If your group is very large we may split you across more than one table. If tickets are purchased separately but you wish to be seated together please let us know names on each booking, please follow the link in your confirmation email. We must have this information 24 hours before the event.
Will I have a booth to myself?
If you have booked a VIP booth you will have a private booth to yourself for you and up to 5 guests (6 total). If you have not booked a VIP table ticket then you may be sharing with other guests.
What is the VIP package?
Our VIP package includes the same wonderful meal and experience as our standard tickets with these added extras:
Express Access: Bypass the queues by accessing our private entrance, leading you straight to the platform waiting area. Our dedicated concierge will be on hand to warmly welcome you, manage your check-in, and complimentary assistance with any coats or bags.
Premier Boarding Privileges: Seize the opportunity to be the very first to step on board the train and settle into your seats, ensuring a prime view of the entire experience.
Intimate Private Booth: Revel in the ultimate comfort and luxury with your own private booth, accommodating 2 to 6 guests. With our guarantee of no shared seating, you’ll savour an exclusive atmosphere throughout your dining journey.
Bespoke Service: Prepare to be pampered by our Head Waiter, who will personally welcome you and orchestrate your dining experience from start to finish. With their watchful eye, your culinary adventure will be nothing short of extraordinary.
What time should you arrive at The Murdér Express?
We attempt to open the doors for each show approximately 15 minutes before the advertised ticket time. However due to our schedule this is not always possible. Please do not arrive more than 15 minutes before your ticket time especially in bad weather as there is nowhere to shelter outside of the venue. It is a 2 hour experience from the time the doors open which then gives you access to the bar and the train where you will eat and be entertained with our show. Once finished we do have to vacate the venue as we will likely have another train departing shortly afterwards. Once the train has arrived at its destination and the show has come to an end we must vacate the venue promptly and safely in order to prepare for another immediate departure so please do kindly listen to our station team and follow their instructions.
How long is the experience?
The experience is 2 hours from the moment the doors open. Please note we do have a schedule in place so please be respectful to our team when they let you know our experience is finished.
Pedley Street Station will open doors 10-15 minutes before your confirmed ticket time.
The Station will need to be cleared within 10-15 minutes of your train’s arrival back at Pedley Street.
Train arrival times may vary, please listen to our friendly train crew for more information.
Is there a dress code?
We do not enforce a strict dress code however we do expect people to ‘’dress for dinner’’ so please avoid overly casual and/or workwear style clothes. Lots of our passengers dress for the 1920s journey and we encourage you to do the same!
The trip is a bit more fun that way, we think! Fear not, if you’re running late and feel you want to dress up – Good news, we do sell 1920’s accessories at the venue.
How wheelchair accessible is Pedley Street Station?
Pedley Street Station has step free access from street to platform, bar and accessible bathroom. There are 3 steps up to the train, however we have a ramp that can be set up that can allow access for most wheelchairs. There are size and weight limitations so please get in touch if this is needed. If you are registered disabled or require additional assistance at the event, please contact us at info@funicularproductions.com at the time of booking, to make sure your experience is as smooth as possible.
Please also note, our toilets are unisex and located on the ground floor platform and accessible for all.
The show duration is 2 hours long and once guests board the carriage, access to bathrooms becomes limited during the remainder of the production (1.5hrs).
Is the experience accessible for deaf/visually impaired people?
Guide dogs are permitted on the premises. This experience has a mixture of audio and visual components, if you would like more information about the specifics of the show and whether it would be suitable for you, or if you will be accompanied by a service dog, please contact info@funicularproductions.com.
How do I book tickets for a carer?
Please contact info@funicularproductions.com if you require information about carer tickets.
Do you have a cloakroom?
We have an area near our Door Supervisor for the storage of bags and coats for the duration of your journey. Although security monitors this area during the performance all items are left at your own risk.
Please do not bring any large bags or suitcases to the venue as we have limited space.
We reserve the right to search any large or unusual looking bags before they enter the venue.
Can I bring cake or a bottle of bubbly for a celebration?
Our menu is filling and you likely won’t have space for cake! We have a set menu which includes a dessert and limited space at our venue with a busy kitchen to store so we unfortunately cannot cater for this. Due to fire regulations, we are also not allowed to have open flames at the venue.
Please note, we do not allow any food or drinks to be brought into the venue.
Is there parking outside the venue?
Pedley Street Station is located on a residential street and there is no parking directly outside the venue, however there is limited parking in the surrounding streets including Cheshire Street. We advise you to travel by public transport if possible. If you are a large group and travelling by coach, please note the road is fairly narrow.
Do you have accessible parking at the venue?
Refer to the London Borough of Tower Hamlets’ guidelines. We have parking restrictions out the front of the venue, but we can make special arrangements if you provide your vehicle’s registration number in advance.
Do you offer gift vouchers?
Yes, you can purchase gift vouchers through the Fever website.
To redeem a gift voucher, you can simply enter the code on the ticketing link on the Fever website.
How immersive is the show? Can a guest with anxiety be left alone?
Guests are immersed into our world through our wonderful set design and being part of the story as passengers. There are actors who are also passengers on the journey who may engage with guests in conversation as passengers. On occasion there may be a passenger or 2 requested in the story which is a random choice. If you do not wish to engage in this then we can accommodate guests who prefer not to participate in the show. Please inform us at the door on your arrival or email us ahead of time, and we will make the necessary arrangements. We want everyone to have a thoroughly enjoyable experience with us so please do not worry at all about this.
Does the experience take place in an indoor or outdoor venue?
This entire experience is held indoors. If you arrive more than 15 minutes before your confirmed ticket time, doors may not be open and you may have to wait outside.
Can I take photos or record the experience?
Videography is not allowed during the show. Photography is permitted at certain times during the show, please follow the staff members’ directions on this. If taking photographs, we ask that guests do not disturb other customers or get too close to (and do not touch) our actors. Professional equipment and tripods are not permitted.
TICKETS
Where can I get tickets?
- In the Fever App, available on Google Play and the Apple Store
- On the Fever website.
Can I purchase tickets at the door?
No, tickets must be purchased in advance. You can purchase tickets in the Fever App or on the Fever website.
Do you have a Waiting List?
We do not have a waiting list – when a guest’s booking is cancelled, this availability goes back onto our website so the website is the best place to book your tickets.
What dates are available for booking?
Dates and showtimes can vary depending on the time of year and our private hire calendar. Please take a look at our ticket availability here.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Do you offer press passes?
If you would like a press pass, please reach info@funicularproductions.com to get in touch.