Early Cancel, Late Cancel, No-Show Policy
Early cancel = Registration cancelled at least 6 hours prior to class time.
Late Cancel = Registration was cancelled less 3 hours or less prior to class time.
Memberships :: Each late cancel incur a $10 fee charged to the credit card on file.
If you have a 10 class pass, 4 for $49 new client special, or other type of pass, you will forfeit the pass for that one class.
No Show = Registration was not cancelled and the class was not attended.
Memberships :: Each no-show will incur a $10 fee charged to the card on file.
If you have a 10 class pass, 4 for $49 new client special, or other type of pass, you will forfeit the pass for that pass.
YOU MUST GO ONLINE to cancel your reservation. Calls and texts will NOT be accepted as a form of timely cancellation. NO EXCUSES, no refunds. The MindBody app makes it super easy to cancel your class. And remember...someone else might be waiting for a spot in class.
Registration & Wait List Policy
We are a small, personalized fitness studio with limited equipment and limited spaces available for each type of class. Therefore, our policy requires clients to register for each class to ensure they have a spot. It is recommended clients register at least 6 hours in advance for each class (so instructors can gauge interest) and cancel 3 hours before class starts.
Low Registration Policy
In the event that a class has low or no participation, that class may be cancelled at the discretion of the owner or instructor up to 3 hours prior to class start time. In the event that you are scheduled for a class that is cancelled, the system will send you an email. You will NOT lose your credit in this situation.
Memberships & Pricing
Memberships agreed upon by both parties will be honored throughout the term of the contract. Pricing for any and all services may be changed or altered at any time at the discretion of Altitude Fitness Highland Village.
Workshops are non refundable.
If you do not show up for your scheduled private, or if you cancel within 24 hours of the lesson, we will retain an instructor fee of $25 to pay our instructor.
You must be 16 or older to participate in Pole Dancing Classes unless a parent or guardian attends with you. Lyra and other aerial or non-pole classes require a student to be 13 years of age or older to attend select adult classes. We have a dedicated kids class for ages 7-12. Parents of minors under age 12 are requested to remain in the studio lobby throughout class.