Tickets

What are the different ticket types?

Premium (Best Visibility)

Zone A (Excellent Visibility)

Zone B (Good Visibility)

Zone C (Fair Visibility)

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

How do I book a ticket for my carer?

Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please contact us HERE with proof of needing a carer ticket.

Once we receive this, we will provide you with the code of a voucher, that you can use to purchase your free Carer ticket.

Please keep in mind that you will have to show this, along with your tickets, to enter the venue. Each Carer’s ticket will need to be purchased with at least one other full price ticket.

Here are some of the documents we accept:

• Middle or Higher rate DLA for care and/or mobility.
• Receipt of Personal Independence Payment (PIP).
• Evidence of being severely sight impaired.
• CredAbility Access Card – + 1 category requirement.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Venue information

Where is the experience taking place?

The Assembly House, Theatre St, Norwich NR2 1RQ

How do I get to the venue?

The Assembly House is in the very heart of Norwich and can be found on Theatre Street, almost next door to the Theatre Royal and opposite both The Forum and Chantry Place shopping centre. There is a ramp from the main doorway into the Grand Hall, and the door itself has a release button at 1m height—level flooring inside the House and a lift suitable for wheelchairs/prams to the first floor. The nearest bus stops are Theatre Street (150m), Red Lion Street (0.2 miles), St Stephens Street (0.2 miles) and Castle Meadow (0.3 miles).

The nearest train station is Norwich Station which is 0.7 miles from The Forum.

Is there food served?

No. This venue only sells drinks.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

The venue is on the ground floor with wheelchair access ramps from the front of the building, and all toilets are on the ground floor. For more information please follow this link.

Is there parking available?
The Assembly House has two pay and displays designated spaces for disabled drivers in its car park at the rear of the building on Chantry Road. We cannot reserve any spaces – other than those for our overnight guests, who have designated parking spaces - in our 30-space car park, which can be found at Chantry Road Car Park, Chantry Road, Norwich NR2 1RF. The car park rate is £2.50 per hour; overnight guests have free car parking from 3pm on the night of their stay until 11am on the day of check-out.

Restrictions

Can I take pictures or videos during the performance?

Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Can I use my phone during the performance?

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians

Can I leave the concert room during the performance?

Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.

When should I arrive?

Please arrive at least 30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the musicians’ performance and the experience of the audience, you will not be allowed to enter the show.