Published using Google Docs
Family Camp FAQ 2022
Updated automatically every 5 minutes

Last update date: 12/1/2021

Frequently Asked Questions: Family Camp 2022

Below are answers to some common questions about Family Camp - click your question below to jump to the answer. This document is updated from time to time, please refer to the update date above. If you are interested in any program besides Family Camp True Colors, please view our general Program FAQs.  If you are already registered for Family Camp, please also refer to the guides sent to you after registering.

What about COVID-19?

What will we do?

Where will we sleep?

What will we eat?

Who is in charge?

What does it cost? What does the cost include?

What if we have to cancel?

How do we get there?

How do we sign up?

Common questions about online registration:

Who can I register?

I don’t see the session I want and/or I don’t see any sessions.  Is it full?

What name should I use to create my account and/or register? Do you need my/my child’s legal name?

I can’t get into the registration site!

I have a different question!


What about COVID-19?

While COVID-19 continues to be a significant concern (and far more present than we had all hoped it would be by now), we are proud of our ability to hold camp safely and successfully in 2021, and are looking forward to being together again in 2022.

COVID-19 vaccination will be required to attend camp in 2022 for everyone ages 5 and up. If you have questions or concerns about any of your individual family members’ ability to meet this requirement, please contact us before registering.

The health and safety of our campers and staff is, as always, a top priority.  We have been and will continue to closely follow updated information and guidance from the American Camp Association and CDC, along with the recommendations for camp operations during COVID-19 from the Minnesota Department of Health. As summer gets closer, we will continue to evaluate the situation, including if any additional COVID-19 precautions from summer 2021 will need to remain in place for summer 2022.

While we cannot 100% eliminate the risk of COVID-19 at camp, given what we have learned in the past years both about the virus and from safely and successfully opening in 2021, along with our unique setting with abundant space to spread out outdoors and years of experience focusing on the health and safety of all our participants, we feel confident we can greatly reduce the risk and provide a safe (and fun!) experience for our campers.    

Given the fluid nature of the situation, registered families can expect there may continue to be updates to some of this information, the information you have been sent about preparing for camp and traveling to camp and potentially to the forms and information we need from you as well. We will keep all registered families updated as needed and we thank you in advance for your adaptability as well as your very important role in helping us provide a safe and successful summer at camp to each and every person who needs it.

What will we do?

The Family Camp schedule is designed for your family to have fun, try new experiences, and enjoy the summer in a safe environment, to connect with each other and spend quality time together, and to build community with others, individually or as a family, while also giving you choice and flexibility in how you spend your time.

 

While at camp, our staff will let you know the full schedule of what’s going on each day, and help you plan your day.  Some of the activities we offer are:

 

 

Sample daily schedule:

8:00-8:45: Breakfast

9:00-11:45: Activities Open

12:00-12:45: Lunch

1:00-2:00: Free Time/Rest Hour

2:15-5:15:  Activities Open

5:30-6:15:  Dinner

6:30-7:30:  Evening Activity 1

7:30-8:30: Evening Activity 2

10:00- Quiet Hours begin

Where will we sleep?

Your family will stay together in a cabin with bunk beds. Some cabins are one large room, and some have a divider or partition separating the space into one smaller sleeping space and one larger sleeping space. Cabins all have electricity (but are generally not air conditioned). Most of our cabins sleep up to 10, although a few are smaller or larger. If you have a small family group attending camp, you will likely share a cabin with another family. In these cases we group together families with similar aged children.

 

Bathroom/shower facilities are located a short walk away (several seconds to several minutes, depending on the cabin) and shared with several other cabins. (Bathrooms/showers are modernized indoor facilities, with electricity/running water/flush toilets). Bathrooms at camp are not divided by gender and have individual toilet and shower stalls for privacy.

 

Participants have the option of camp-provided bedding (no additional cost) or bringing their own. For young participants who aren’t ready for a big-kid bed yet, we ask that your family bring a bassinet, travel crib, or other appropriate sleeping option for them, and select that as the “bedding” option for them during registration.

 

When you register, you will be able to let us know about any needs or preferences your family has for your cabin/sleeping accommodations. (Such as accessibility needs, being closer to the bathrooms, more or less rustic housing, or another household/family you would like to be housed with). A limited number of rooms/cabins with attached bathrooms and/or air conditioning are available, and are reserved first for families who have a medical or other need for them.

What will we eat?

Participants are provided with 3 balanced (and delicious!) meals and 2 snacks daily, along with access to a designated supply of always-available healthy snacks.

An alternative to what is served is available at each meal, such as the cereal bar, sunbutter/jelly sandwiches, or the salad bar.

With advance notice, we are happy to accommodate vegetarian, vegan, or medically-necessary gluten-free diets, as well as work with you to accommodate other medically or culturally/religiously necessary dietary restrictions. Due to the nature of our facility we cannot guarantee an environment free from cross-contamination of any allergen. Make sure to let us know about any dietary restrictions, food allergies, or other unique dietary needs on the Participant Profile Form when you register so that we can properly prepare prior to camp. You will also be asked to confirm any food allergies or dietary restrictions on the camper's Medical Form (due no later than 4 weeks before camp) to ensure that our summer healthcare staff have accurate and up-to-date information.   If someone in your group has a more complex dietary need and/or you would like to talk about dietary or other needs before signing up, please contact us.

 

Who is in charge?


During family camp, the adults in your family are the ones ultimately responsible for the supervision and care of the children in your family. However, with their adult’s permission, school-age children and teens are able to participate in some activities separately, supervised/led by camp staff. Our expert staff are also there to lead the activities, take care of food service, and help you throughout your time at camp.

Our summer staff are dedicated to making sure camp is a safe, welcoming, and fun place for each and every participant. They are carefully chosen through a rigorous screening process, and all attend an extensive, immersive pre-summer training where they are specifically trained to work with our participants, as well in areas specific to their individual role. Camp staff members come from many backgrounds and many places, but what they all have in common is they are fun, energetic and devoted to making camp a great time for each and every person!

All of our staff that work directly with participants are required to be certified in CPR & First Aid, and all activities at the pool and lake are supervised by certified lifeguards.

One Heartland is licensed as a Youth Camp through the state of Minnesota, as well as accredited by the American Camp Association. Accreditation is a voluntary designation earned through thorough and regular review that signifies a high quality, safe, and nurturing camp program, facility, and staff above and beyond state licensing requirements, and  reflects the most up-to-date, research-based standards in camp operation.  For more information about ACA accreditation, refer to their website at acacamps.org.

Know someone who would make a great summer staff, or a healthcare professional interested in spending a week at camp? More information here, or contact us!

What does it cost? What does the cost include?

We believe camp should be available to everyone who needs it, regardless of their financial circumstances and offer sliding scale fees or financial assistance for all our camps.  More specific costs and information is available by program on our website. If the cost of the program or getting here is a concern for you, please contact us at (888)216-2028.

We also offer payment plans, with the non-refundable deposit ($25 per person per session) paid to register and hold your spot. If you are unable to pay the deposit please contact us for assistance at the number above. Your remaining balance must be paid in full no later than four weeks before your camp session, unless you have arranged a different payment agreement with us. However, for those who are able to pay or begin paying sooner we encourage you to do so, as it allows us to begin fully preparing for camp sooner.

What if we have to cancel?

If you need to cancel one or more of your family members’ registration(s), all but the deposit amount is refundable up to four weeks prior to the start of your camp session.  Between two and four weeks prior to your session, 50% of your fees (minus the deposit) are refundable.  No refunds are available for cancellations received less than two weeks prior to the start of your camp session.

Exceptions to this policy are made only:

In these cases, the camp fees can be transferred to another suitable session later in the summer or the following summer.  If another appropriate session cannot be determined, the fees will be refunded, minus the non-refundable deposit amount.

Refunds will not be considered for participants who are absent on arrival day without notifying One Heartland, unless it can be shown that an emergency situation occurred that made communication impossible and the circumstances also meet the criteria for a refund listed above.

In all cases of cancellation, we ask as a courtesy to other participants that you let us know as soon as you know that you need to cancel your registration, as there may be other participants on the waitlist.

One Heartland is committed to keeping costs/financial concerns from being a barrier to attending camp, while ensuring our programs are financially sustainable for years to come.  Please contact us if you have any questions or concerns about this policy or the cost of camp.

How do we get there?

Transportation options include:

You will be asked to select your household’s preferred transportation option during registration, and we will work with you to finalize your travel plans as your session gets closer. Additional details can be found in the Travel Guide sent to registered participants.  

We are here to help your trip to camp go as smoothly as possible. If you have any questions or concerns about travel, please contact our Registration and Travel Coordinator, Rachael at rbell@oneheartland.org or (612)503-8297.

How do we sign up?

Registration, the forms to be completed before camp, and payment are all online at https://oneheartland.campbrainregistration.com/ (or through the “register for camp” button at oneheartland.org).  If online registration is not possible for you, contact us to get the materials in an alternate format. For questions about or help with the online registration process, please contact us - we’re here to help make it as easy as possible for you.  

Common questions about online registration:

Who can I register? 

In your online account at https://oneheartland.campbrainregistration.com/, you have the ability to register anyone in your household/family who lives at the same address as you. You can register everyone at the same time, or come back later to add someone else - however we recommend registering everyone at once if you are able to as spaces may fill up.

For anyone additional in your family group, an adult from the other household(s) will need to register their household with their own account. During registration, you’ll be asked to let us know if there’s anyone in another household who should be part of your group and housed with/near you.

I don’t see the session I want and/or I don’t see any sessions.  Is it full?

Not necessarily! You will always still be able to see a full session and add waitlist spots to your cart.  

If you do not see the session(s) you want as an option, first make sure that you are in the correct registration season (Family Camp, not Summer Camp), and secondly check that the birth date of the person you are trying to register was entered correctly on the previous page. If you need help with this or the problem continues, please contact us.  

What name should I use to create my account and/or register? Do you need my/my child’s legal name?

I can’t get into the registration site!

Accounts are by household/family. If anyone in your immediate family/household has attended any One Heartland program before, whether you registered online or on paper, you already have an account.  If anyone in your immediate family/household has started to register online, but did not finish or did not attend the program, you already have an account. If this sounds like you, try the following steps:  

  1. Confirm you are on the correct registration site - https://oneheartland.campbrainregistration.com/
  2. Try logging in with the email address and password you have used in the past. If you forgot your password, or have only registered on paper, click "reset password" and enter the email address you have previously provided.
  3. If you no longer have access to the email address you have previously provided, previously only registered on paper without providing an email address, or are otherwise still unable to log in, contact us to be sent a link to re-access your account. Please do not create another account.

If you are completely new to One Heartland, follow the prompts to create a new user (household) account. The first and last name provided must be of a primary parent/guardian/adult caregiver if the participant is currently under 18, and the email address provided should be the main email that communications about camp should go to for your family/household.  If you get an error message that the email address is already in use, follow the steps above.  If you get another type of error message, contact rbell@oneheartland.org for assistance.

I have a different question!

We’d love to hear from you! You can contact our team at camp@oneheartland.org, (888)218-2028 and we’ll direct your question to the person best suited to answer it.