Higo Privacy Policy

Updated: June 30, 2023

Yang Wenwen is the operator of Higo products. We are well aware of the importance of personal information to you, and will do our best to protect your personal information safe and reliable. We are committed to maintaining your trust in us. We promise that we will adopt corresponding security protection according to mature security solutions in the industry measures to protect your personal information. In view of this, we have formulated this "Higo Privacy Policy" (hereinafter referred to as "this policy / this privacy policy").

Before using Higo products or services, please be sure to carefully read and thoroughly understand this policy, and use related products or services after confirming your full understanding and agreement. Once you start using Higo's products or services, it means that you have fully understood and agreed to this policy. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the various contact methods provided by Higo.

This Privacy Policy section will help you understand the following:

1. How we collect and use your personal information

2. How do we use cookies and similar technologies

3. How do we share, transfer and publicly disclose your personal information

4. How do we protect your personal information

5. How do you manage your personal information

6. How do we handle personal information of minors

7. How to update this Privacy Policy

8. How to contact us

1. How we collect and use your personal information

Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person or reflect the activities of a specific natural person alone or in combination with other information. We will collect and use your personal information for the following purposes described in this policy. Personal information:

(1) To help you become our user

In order to create an account so that we can provide you with services, you need to provide the following information: your nickname, country, language, avatar, gender, date of birth, tags, and create an account.

During the registration process, if you provide the following additional information to complete your personal information, it will help us provide you with better service and experience: your personalized video, signature introduction, height, weight, and your real avatar. However, if you do not provide this information, it will not affect the basic functions of using Higo products or services.

The above information you provide will continue to authorize us to use it during your use of the service. When you voluntarily cancel your account, we will anonymize or delete your personal information as soon as possible in accordance with the requirements of applicable laws and regulations.

(2) To display and push products or services for you

In order to improve our products or services and provide you with personalized information search and transaction services, we will extract your browsing and search preferences, behavior habits, Features such as location information, based on feature tags, perform indirect crowd portraits and display and push information.

If you do not want to accept the commercial advertisements we send you, you can cancel at any time through the corresponding product unsubscribe function.

(3) To provide you with goods or services

1. Information you provide to us

When you register an account or use our services, you provide us with the third-party user ID after successful login. The third-party login methods include Facebook login, Google login, Apple login, etc.;

The shared information you provide to other parties through our services, and the information stored when you use our services. Before providing Higo with the aforementioned personal information of the other party, you need to ensure that you have obtained its authorization and consent.

2. Information we collect during your use of the service

In order to provide you with page display and search results that better suit your needs, understand product suitability, and identify abnormal account status, we will collect information about the services you use and how you use them and associate them, including:

Device information: We will receive and record information about the device you use (such as device model, operating system version, device settings, unique device identifier and other software and hardware feature information) according to the specific permissions you grant during software installation and use. , information about the location of the device (such as Idiv address, GdivS location, and sensor information such as Wi-Fi access points, Bluetooth, and base stations that can provide relevant information. Because the services we provide are mobile social services based on geographic location, you confirm Successful registration of the "Higo" account is deemed to confirm the authorization for us to extract, disclose and use your geographic location information. If you need to stop disclosing your geographic location information to other users, you can set it to an invisible state at any time).

Log information: When you use our website or products or services provided by clients, we will automatically collect your detailed usage of our services and save them as relevant web logs. For example, your search query content, Idiv address, browser type, telecom operator, language used, date and time of visit, and web page records you visit, etc.

Please note that individual device information, log information, etc. are information that cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, during the combined use, such non-personal information will be regarded as personal information, unless authorized by you Or unless otherwise stipulated by laws and regulations, we will anonymize and de-identify such personal information.

When you contact us, we may save your communication/call records and content or your contact information and other information in order to contact you or help you solve problems, or record the solutions and results of related problems.

(4) To provide you with security protection

In order to improve the security of your use of the services provided by us, our affiliates and partners, protect the personal and property safety of you or other users or the public from infringement, and better prevent phishing websites, fraud, network vulnerabilities, computer viruses, and network attacks , network intrusion and other security risks, and more accurately identify violations of laws and regulations or Higo-related agreement rules, we may use or integrate your user information, transaction information, device information, relevant network logs, and our affiliated companies and partners to obtain you Authorize or share information in accordance with the law to comprehensively judge your account and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.

(5) Other purposes

When we use information for other purposes not specified in this policy, or use information collected for specific purposes for other purposes, we will ask for your prior consent.

(6) Exceptions to Authorization and Consent

According to relevant laws and regulations, the collection of your personal information in the following situations does not require your authorization and consent:

1. Related to national security and national defense security;

2. Related to public security, public health, or major public interests;

3. Related to criminal investigation, prosecution, trial and execution of judgments;

4. For the purpose of safeguarding the major legal rights and interests of the personal information subject or other individuals such as life and property, but it is difficult to obtain your consent;

5. The collected personal information is disclosed to the public by yourself;

6. Collect personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels;

7. It is necessary to sign a contract according to your request;

8. It is necessary to maintain the safe and stable operation of the products or services provided, such as discovering and handling product or service failures;

9. Necessary for legal news reporting;

10. It is necessary for academic research institutions to carry out statistical or academic research based on public interests, and when providing academic research or description results to the outside world, de-identify the personal information contained in the results;

11. Other circumstances stipulated by laws and regulations.

If we stop operating Higo products or services, we will stop collecting your personal information in a timely manner, notify you of the notice of cessation of operation by delivery or announcement one by one, and delete or anonymize the personal information we hold .

2. How do we use cookies and similar technologies

(1) Cookies

In order to ensure the normal operation of the website, provide you with an easier access experience, and recommend content that you may be interested in, we will store a small data file called a cookie on your computer or mobile device. Cookies usually contain identifiers, site names and some numbers and characters. Cookies allow websites to store data such as your preferences.

(2) Web beacons and pixel tags

Besides Cookie, we also use the same kind of other technologies such as web beacon and pixel tag on the website. For example, the email we send to you may contain an address link to the content of our website. If you click on the link, we will track this click to help us understand your product or service preferences so that we can actively improve customer service experience. A web beacon is usually a transparent image embedded in a website or email. With the help of pixel tags in emails, we can know whether the emails are opened. If you do not want your activities to be tracked down in this way, you can unsubscribe from our mail list at any time.

3. How do we share, transfer and publicly disclose your personal information

(1) Sharing

We will not share your personal information with companies, organizations and individuals other than Higo service providers, except in the following cases:

1. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.

2. Sharing under statutory circumstances: We may share your personal information externally in accordance with the provisions of laws and regulations, the needs of litigation dispute resolution, or the legal requirements of administrative and judicial authorities.

3. Sharing with affiliated companies: In order to facilitate us to provide services to you based on the associated account, recommend information that you may be interested in, or protect the personal and property safety of affiliated companies or other users or the public from infringement, your personal information may be shared. Shared with our affiliates. We will only share necessary personal information (for example, we will share your necessary account information with affiliated companies for you to use Higo account to use our affiliated company’s products or services), if we share your personal sensitive information or affiliated companies change personal information The use and processing purpose of the information will ask for your authorization and consent again.

4. Sharing with authorized partners: only to achieve the purpose stated in this privacy policy, some of our services will be jointly provided by us and authorized partners. We may share some of your personal information with our partners to provide better customer service and user experience. For example, arranging for partners to provide services. We will only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and will only share personal information necessary to provide services. Our partners have no right to use the shared personal information for other purposes unrelated to products or services.

Currently, our authorized partners include the following types:

(1) Authorized partners of advertising and analysis services. Unless we have your permission, we will not use your personally identifiable information (referring to information that can identify you, such as your name or email address, through which you can be contacted or identified) with advertising and analysis services of partners. We may provide these partners with information about the reach and effectiveness of their advertising without providing your personally identifiable information, or we may aggregate this information so that it does not personally identify you. For example, we may tell an advertiser how their ad performed, or how many people saw their ad or installed an app after seeing it, or partner with them, only if the advertiser agrees to abide by our advertising guidelines. Partners provide non-personally identifiable demographic information (such as "Male, 25-29, located in New York") to help them understand their audience or customers.

(2) Suppliers, service providers and other partners. We send information to suppliers, service providers and other partners who support our business, including providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertisements and services, providing customer service, payment facilitation Or conduct academic research and surveys. We will sign strict data protection agreements with companies, organizations and individuals with whom we share personal information, requiring them to process personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.

(2) Transfer

We will not transfer your personal information to any company, organization or individual, except in the following cases:

1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;

2. In cases involving mergers, acquisitions or bankruptcy liquidation, or other situations involving mergers, acquisitions or bankruptcy liquidation, if the transfer of personal information is involved, we will require new companies and organizations that hold your personal information to continue to be bound by this policy. Otherwise, we will require the company, organization and individual to seek your authorization and consent again.

(3) Public disclosure

We will only publicly disclose your personal information under the following circumstances:

1. With your explicit consent or based on your active choice, we may publicly disclose your personal information;

2. If we determine that you have violated laws and regulations or seriously violated Higo’s relevant agreement rules, or in order to protect the personal and property safety of Higo and its affiliated company users or the public from infringement, we may levy according to laws and regulations or Higo’s relevant agreement rules. Disclose your personal information with your consent, including relevant violations and the measures Higo has taken against you.

(4) Exceptions to obtaining prior authorization and consent when sharing, transferring, and publicly disclosing personal information

In the following situations, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:

1. Related to national security and national defense security;

2. Related to public security, public health, or major public interests;

3. Related to criminal investigation, prosecution, trial and execution of judgments;

4. For the protection of your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain the consent of the person;

5. Personal information that you disclose to the public by yourself;

6. Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels.

According to the law, sharing and transferring personal information that has been de-identified and ensuring that the data recipient cannot restore and re-identify the subject of personal information is not an act of external sharing, transfer and public disclosure of personal information. Storage and processing will not require further notice to you and your consent.

(5) The third-party SDK used

In order to ensure the realization of app-related functions and the safe and stable operation of the app, we may access the software development kit (SDK) provided by third parties and related parties to achieve related purposes. The currently connected third-party SDKs are listed as follows:

1. Facebook login SDK (used by android+ios)

Purpose of use: login function

Official website link: http://facebook.com

2. Google login SDK (used by android+ios)

Purpose of use: login function

Official website link: https://www.google.com

3. Apple login SDK (used by ios)

Purpose of use: login function

Official website link: https://www.apple.com

4. Huanxin SDK (used by android+ios)

Purpose of use: Push message and chat function

Official website link: https://www.easemob.com/

5. Flurry_SDK (used by android+ios)

Purpose of use: crash monitoring, data statistics

Official website link: https://www.flurry.com

6. Kochava_SDK (used by android+ios)

Purpose of use: Statistical analysis of user sources

Official website link: https://www.kochava.com

4. How do we protect the security of your personal information

(1) We have taken reasonable and feasible security protection measures in line with common industry solutions to protect the security of the personal information you provide, and prevent personal information from being accessed, publicly disclosed, used, modified, damaged or lost without authorization. For example, when exchanging data (such as credit card information) between your browser and the server, it is protected by SSL (Secure Socket Layer) protocol encryption; we will use encryption technology to improve the security of personal information; we will use trusted protection mechanisms Prevent malicious attacks on personal information; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.

(2) We have an industry-leading data security management system centered on data and centered around the data life cycle, which improves the security of the entire system from multiple dimensions, such as organizational construction, system design, personnel management, and product technology.

(3) We will take reasonable and feasible measures to avoid collecting irrelevant personal information. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless an extended retention period is required or permitted by law.

(4) The Internet is not an absolutely safe environment, and we strongly recommend that you do not use communication methods not recommended by Higo to send personal information. You can connect and share with each other through our services. When you create a communication, transaction or sharing through our services, you can independently choose the object of communication, transaction or sharing, as a third party who can see your transaction content, contact information, communication information or sharing content and other related information.

If you find that your personal information, especially your account or password, has been leaked, please contact Higo customer service immediately so that we can take corresponding measures according to your application.

Please note that the information you share voluntarily or even publicly when using our services may involve personal information or even sensitive personal information of you or others, such as when you post news or choose to upload personal information in public places such as group chats and circles picture of. Please consider more carefully whether to share or even publicly share relevant information when using our services.

Please use a complex password to help us ensure the security of your account. We will do our best to keep any information you send us secure.

At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.

5. How do you manage your personal information

You can access and manage your personal information in the following ways:

(1) Access to your personal information

You have the right to access your personal information, except for exceptions provided by laws and regulations. You can access your personal information yourself by:

Account Information - If you wish to access or edit the personal information in your account, you can perform such operations by logging in to your account through "My" - "Personal Homepage" - "Edit".

Dynamic information - you can log in to your account and access or clear your dynamic posting history through "My Dynamic".

If you are unable to access such personal information through the above path, you can contact us through Higo customer service at any time. We will respond to your access request within 30 days.

For other personal information generated during your use of our products or services, we will provide you with the relevant arrangements in "(7) Responding to your above request" in this article.

(2) Correct or supplement your personal information

When you find that the personal information we process about you is wrong, you have the right to ask us to make corrections or additions. You can submit a correction or supplementary application through the methods listed in "(1) Access to your personal information" in this article.

(3) Delete your personal information

You can delete some of your personal information through the methods listed in "(1) Access to your personal information" in this article.

You can request us to delete your personal information under the following circumstances:

1. If our handling of personal information violates laws and regulations;

2. If we collect and use your personal information without your explicit consent;

3. If our handling of personal information seriously violates the agreement with you;

4. If you no longer use our products or services, or you voluntarily cancel your account;

5. If we no longer provide you with products or services permanently.

If we decide to respond to your deletion request, we will also notify the subjects who obtained your personal information from us as much as possible and request them to delete them in a timely manner, unless laws and regulations provide otherwise, or these subjects have obtained your independent authorization.

When you delete information from our service, we may not delete the corresponding information from the backup system immediately, but we will delete the information when the backup is updated.

(4) Cancellation of account by the subject of personal information

You can submit an account cancellation application on the "Cancel Account" page (for example, "Settings-Account Settings-Cancel Account" in the Higo mobile APP) by yourself.

After you voluntarily cancel your account, we will stop providing you with products or services, and delete or anonymize your personal information in accordance with the requirements of applicable laws.

(6) Automatic decision-making of constraint information system

In some business functions, we may only make decisions based on non-human automatic decision-making mechanisms including information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will also provide a method of appeal without infringing on Higo's business secrets or other user rights and social public interests.

(7) Respond to your above request

For security purposes, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.

We will respond within 30 days. If you are not satisfied, you can also initiate a complaint through Higo customer service.

For your reasonable request, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. We may deny requests that are unnecessarily repetitive, require excessive technical means (for example, requiring the development of new systems or fundamental changes to existing practices), pose a risk to the legitimate rights and interests of others, or are highly impractical.

In the following situations, we will not be able to respond to your request in accordance with the requirements of laws and regulations:

1. Related to national security and national defense security;

2. Related to public security, public health, or major public interests;

3. Related to criminal investigation, prosecution, trial and execution of judgments;

4. There is sufficient evidence that the personal information subject has subjective malice or abuse of rights;

5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;

6. Those involving commercial secrets.

6. How do we handle personal information of minors

Minors may not create their own user accounts without the consent of their parents or guardians. If you are a minor, we recommend that you ask your parents or guardians to read this Privacy Policy carefully, and use our services or provide us with information with the consent of your parents or guardians.

In the case of collecting personal information of minors with the consent of parents or guardians to use our products or services, we will only use, share, and transfer them as permitted by laws and regulations, with the explicit consent of parents or guardians, or as necessary to protect minors or disclose this information.

7. How to update this Privacy Policy

Our Privacy Policy is subject to change.

We will not limit your rights under this Privacy Policy without your express consent. For major changes, we will provide prominent notices (including we will notify you through Higo publicity and even provide you with pop-up prompts).

Major changes referred to in this policy include, but are not limited to:

1. Major changes have taken place in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.;

2. We have undergone major changes in aspects such as control rights. Such as changes in owners caused by mergers and acquisitions, etc.;

3. The main object of personal information sharing, transfer or public disclosure changes;

4. There are major changes in your right to participate in the processing of personal information and how to exercise it;

5. When our responsible department, contact information and complaint channels for handling personal information security change;

6. When the personal information security impact assessment report indicates that there is a high risk.

8. How to contact us

You can contact us in the following ways, we will respond to your request within 30 days:

1. If you have any questions, comments or suggestions about the content of this policy, you can contact us through "Settings" - "Contact Customer Service" in the Higo mobile APP;

2. If you find that your personal information may be leaked, you can send an email to yolochat.service@gmail.com to complain and report;

Yang Wenwen